Jira Service Desk + Nicereply Integration

Integrate Jira Service Desk to Nicereply in one click, or tell Integrately AI how you want each rating handled. Collect customer feedback, comment on matching support tickets, update your team, and track satisfaction scores automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Nicereply
    Rating is created in Nicereply
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk

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Ready Workflows Ready Workflows for Jira Service Desk + Nicereply Integration

Capture customer ratings, comment on support tickets, update your tracking sheets, alert your support team, and review feedback, all in just one click.

Most popular automationmost-popular-automations
Nicereply + Jira Service Desk Integration

Create Jira Service Desk ticket for new Nicereply rating

Creating Jira Service Desk tickets automatically for every new Nicereply rating received can help to ensure that each rating is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Jira Service Desk + Nicereply flow

Sync customer satisfaction feedback across your messaging channels, documentation spaces, and support tools as soon as ratings arrive. Pick a combination and activate it in one click.

Jira Service Desk
Nicereply
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SlackSlack (6)
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ConfluenceConfluence (4)
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Jira Software CloudJira Software Cloud (4)
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GmailGmail (4)
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Google DriveGoogle Drive (4)
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ZoomZoom (4)
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Comment on matching Jira Service Desk requests when a Nicereply rating is created, and notify your support channel in Slack.
Customer ratings land on support tickets instantly and your support channel hears about it in Slack, so your team sees feedback without switching tabs.
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When a Nicereply rating is created, retrieve the Jira Service Desk attachment and notify your team in Slack.
Attachments from customer service requests are linked to new satisfaction ratings and posted to Slack for quick review by senior support staff.
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If a Nicereply rating is low, comment on the Jira Service Desk request and alert your escalation team on Slack.
Low customer satisfaction ratings trigger immediate ticket comments and urgent Slack alerts so managers can resolve issues before churn occurs.
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Create a follow-up Jira Service Desk request from negative Nicereply ratings and notify the team in Slack.
Negative survey responses automatically spin up new support requests in Jira Service Desk and alert your team in Slack for rapid follow-up.
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Use ChatGPT to analyse Nicereply feedback scores, comment on the Jira Service Desk ticket, and brief your team in Slack.
ChatGPT summarises customer feedback from Nicereply ratings, adds the summary to Jira Service Desk, and posts the brief in Slack.
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Turn every exceptional Nicereply rating into a Jira Service Desk comment, log it in Confluence, and celebrate in Slack.
Top-tier customer feedback comments on support requests, updates team knowledge bases, and announces wins in Slack.

Supported triggers and actions for Jira Service Desk and Nicereply

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Nicereply
Nicereply Triggers & Actions
Rating is created in Nicereply
Triggers the automation when a new rating is received
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No action is available

What can you automate with Jira Service Desk + Nicereply?

Connect customer satisfaction ratings to your support tickets and streamline your feedback workflows in one click.

What you can automate?
🔄
Sync customer ratings to support tickets automatically
Every time a customer submits feedback in Nicereply, comment on the matching support request in Jira Service Desk without manual copying. Your support history stays fully synchronized with live customer sentiment.
📋
Capture every submitted feedback field and score
Map rating scores, text comments, and survey metadata directly into your Jira Service Desk ticket comments. Your support records become a comprehensive source for customer review.
🔔
Notify support teams the moment feedback arrives
Alert your support channel in Slack or dispatch email notifications in Gmail whenever a new Nicereply rating is submitted. Your team stays informed and ready to respond.
🔀
Route feedback based on rating scores
Send negative ratings to escalation queues and positive feedback to team celebration channels. Conditional routing ensures every response goes to the right place.
📁
Keep support records and cloud storage updated
Attach survey details to Confluence pages, Google Drive spreadsheets, or Jira Software Cloud tasks automatically. Your entire workspace reflects current customer feedback.
🔍
Search and match requests without duplicates
Locate existing Jira Service Desk requests before adding feedback comments, preventing duplicate entries and keeping your ticket threads clean.
⚡
Handle follow-up actions for critical scores
Create new Jira Service Desk requests or schedule Zoom review meetings whenever a low customer rating is submitted. Critical issues receive immediate attention.
🔌
Extend feedback flows to your favorite apps
Connect Jira Service Desk and Nicereply with Slack, Confluence, Gmail, and 1,500+ other apps to build custom multi-step automation pipelines.
And much more...

Who is Jira Service Desk + Nicereply integration for?

Support leaders, operations managers, and client success teams eliminate manual data entry by automatically syncing customer satisfaction ratings to support requests.

Customer support leads
Customer support leads
Support operations managers
Support operations managers
Client success managers
Client success managers
Helpdesk administrators
Helpdesk administrators
Implementation specialists
Implementation specialists
Quality assurance analysts
Quality assurance analysts
📈
Customer support leads
You're reviewing support performance metrics across multiple channels but your satisfaction reports only update when someone manually exports ratings, so the score counts you're optimising against are always a few hours behind — with this integration, every new rating lands on your support ticket instantly and your customer metrics stay current.
⚡
Support operations managers
You need to act fast on negative customer feedback, but you find out about poor ratings long after the ticket is closed because team members forget to copy scores over — connecting these apps means every low rating comments on the Jira Service Desk request immediately so your escalation team can respond without delay.
🤝
Client success managers
You answer to key clients who want to see regular progress reports on their support requests and satisfaction scores, but pulling the data manually leaves gaps in your client updates — automating both apps means every rating updates your shared documentation instantly and your client reviews are always accurate.
📊
Helpdesk administrators
The volume of daily support tickets and survey responses is too high for anyone to keep up by hand, leading to missed feedback and unaddressed tickets — integrating these apps means every incoming Nicereply rating populates your Jira Service Desk comments automatically and your ticket history stays complete.
🔧
Implementation specialists
You own the ticket follow-up stage and depend on upstream survey results to hand over customer feedback to engineering teams, but manual handovers cause frustrating delays — this integration means every new rating creates the necessary ticket updates instantly and your handovers happen seamlessly.
🗂️
Quality assurance analysts
You need a reliable history of customer interactions and ticket satisfaction ratings, but you keep finding gaps where ratings were never logged against support requests — automating both apps means every survey response is recorded on its ticket permanently and your audit history is completely reliable.
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Why choose Integrately to automate Jira Service Desk + Nicereply

Build and manage your Jira Service Desk + Nicereply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Nicereply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to Nicereply?
Frequently Asked Questions
You can connect Jira Service Desk to Nicereply in one click using pre-built workflows on Integrately, or use Integrately AI to build custom multi-step automations with Slack, Confluence, and Gmail.
Can I automatically comment on Jira Service Desk tickets when a Nicereply rating is created?
Frequently Asked Questions
Can I connect Jira Service Desk, Nicereply, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Nicereply?
Frequently Asked Questions
How does Jira Service Desk handle support requests in this integration?
Frequently Asked Questions
How does Nicereply collect and pass customer ratings?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Nicereply?
Frequently Asked Questions
Is the Jira Service Desk and Nicereply integration free?
Frequently Asked Questions
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