Jira Service Desk + LINE Integration
Integrate Jira Service Desk to LINE in one click, or tell Integrately AI how you want each request handled. Send notifications, reply to customer inquiries, share attachments, and track support tickets automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Event occurs in LINE Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Send plain text message in LINE
- Send image message in LINE
- Reply with plain text message in LINE
- Send text message with emojis in LINE
- Send video message in LINE
- Send sticker message in LINE
- Send audio message in LINE
- Reply with image message in LINE
- Send location message in LINE
- Reply with text message and emojis in LINE
- Reply with sticker message in LINE
- Reply with audio message in LINE
- Reply with video message in LINE
- Reply with location message in LINE
Trusted by experts at...
Ready Workflows for Jira Service Desk + LINE Integration
Notify customers, send text messages, share images, and update requests, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Service Desk + LINE flow
Streamline your customer support tracking by syncing ticket updates with your favorite databases and team communication tools. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Gmail (3)
Gmail (3) +
Notion (3)
Notion (3) L
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Create a Jira Service Desk request from every LINE event, and notify your support channel in Slack.
New requests created from LINE events land in Jira Service Desk instantly while your support team hears about it in Slack, so no customer inquiry gets missed.
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When a Jira Service Desk request is updated, send a plain text message in LINE and post a status update in Slack.
Updated Jira Service Desk requests automatically trigger a plain text message in LINE and post a status notification in Slack to keep everyone aligned.
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If a Jira Service Desk request is created, send a plain text message in LINE and alert the engineering channel in Slack.
New Jira Service Desk requests trigger a plain text message in LINE and alert your engineering channel in Slack so developers can jump in immediately.
Supported triggers and actions for Jira Service Desk and LINE
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
LINE Triggers & Actions
What can you automate with Jira Service Desk + LINE?
Streamline your customer support workflows by connecting Jira Service Desk and LINE for instant messaging and request management.
💬
Trigger LINE messages from new Jira Service Desk requests
Send a plain text message in LINE automatically whenever a new request is created in Jira Service Desk. Keep your customers informed without manual typing.
📋
Capture every submitted request detail
Map available Jira Service Desk request fields into separate LINE messages or database columns. Ensure complete information is preserved for every interaction.
🔔
Notify the right support agent instantly
Alert your team members the moment a new customer inquiry arrives. Speed up response times and eliminate bottlenecks in your support queue.
🔀
Route messages based on request properties
Send different LINE message templates depending on the priority or category of the submitted Jira Service Desk request. Tailor communication automatically.
🔄
Keep request statuses synchronized
Update Jira Service Desk requests whenever events occur in LINE, ensuring your helpdesk records always reflect the latest customer conversation.
🔍
Search and update existing requests
Search request records in Jira Service Desk before sending replies in LINE to prevent duplicate tickets and maintain clean records.
📌
Handle later ticket status changes
Send automated closing messages or follow-up notifications in LINE when a Jira Service Desk request is resolved or updated.
🔌
Extend your workflow with Slack
Connect Jira Service Desk and LINE with Slack to post internal team alerts whenever a customer submits a new support request.
And much more...
Who is Jira Service Desk + LINE integration for?
Customer support teams, helpdesk coordinators, and IT managers depend on real-time communication, and connecting Jira Service Desk with LINE makes tracking requests and messaging clients seamless.
Support team managers
Customer support agents
Client success managers
Helpdesk coordinators
IT engineers
Support operations leads
📈
Support team managers
You're reviewing ticket volumes and response metrics but your reports only update when someone manually exports request logs, so the metrics you're optimising against are always a few hours behind — with this integration, every new request is tracked instantly and your data stays current.
⚡
Customer support agents
You need to respond to customer inquiries immediately, but chats coming in on LINE sit unnoticed until someone checks the dashboard, so critical questions get delayed — automating both apps means every new request triggers an instant message and your team reacts without waiting.
🤝
Client success managers
You answer to key clients who want immediate progress updates on their support tickets, but pulling status notes manually takes valuable time away from relationship building — connecting these apps means ticket updates sync automatically and your clients stay informed.
📊
Helpdesk coordinators
The volume of incoming support requests is too high for anyone to keep up by hand across multiple channels, leading to missed inquiries and frustrated customers — with this integration, every support request is processed instantly and nothing slips through the cracks.
🛠️
IT engineers
You own the technical resolution step and depend on support staff to hand over customer issues, but manual handoffs cause endless delays and missing context — automating both apps means ticket details pass seamlessly and you can start troubleshooting right away.
🗂️
Support operations leads
You need a reliable history of all customer interactions across your helpdesk and messaging channels, but manual record-keeping always leaves gaps in your archives — this integration means every support ticket and message is logged accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + LINE
Build and manage your Jira Service Desk + LINE automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + LINE with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Service Desk to LINE?
You can connect Jira Service Desk to LINE in 1 click using ready templates or ask Integrately AI to build the automation for you. It also integrates seamlessly with tools like Slack, Gmail, and Notion.
Can I automatically send LINE messages when a Jira Service Desk request is created?
Can I connect Jira Service Desk, LINE, and Slack?
What is a good Zapier alternative for Jira Service Desk and LINE?
How does Jira Service Desk handle request data in this integration?
Can LINE trigger actions in Jira Service Desk?
Do I need coding skills to automate Jira Service Desk and LINE?
Is the Jira Service Desk and LINE integration free?
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