Create Kintone record for new Jira Service Desk ticket
Jira Service Desk + Kintone Integration
Jira Service Desk + Kintone Integration
Integrate Jira Service Desk to Kintone in one click, or tell Integrately AI how you want each request handled. Log requests in your CRM, update records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Record is created in Kintone- Comment is created in Kintone
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create record in Kintone
- Update record in Kintone
- Search record in Kintone
- Add comment in Kintone
- Update status in Kintone
Trusted by experts at...
Ready Workflows for Jira Service Desk + Kintone Integration
Capture requests, organise CRM records, keep statuses updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Service Desk + Kintone flow
Sync your support pipeline with documentation, messaging, and tracking tools to keep your entire team aligned. Pick a combination and activate it in one click.
+
Confluence (8)
Confluence (8) +
Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Google Drive (8)
Google Drive (8) +
Zoom (8)
Zoom (8) +
GitHub (8)
GitHub (8) J
K
C
Create a Kintone record for every new Jira Service Desk request, and document the details in Confluence.
New Jira Service Desk requests appear instantly in Kintone as records while Confluence documents the ticket details, eliminating manual data entry.
J
K
C
Add every new Jira Service Desk comment to Kintone, and save a summary in Confluence.
Keep your Kintone CRM updated with the latest Jira Service Desk comments and maintain an audit log in Confluence.
K
J
C
When a Kintone record status updates, update the matching Jira Service Desk request and log it in Confluence.
Align your CRM stages with support requests and record status milestones in Confluence automatically.
K
C
J
Create a Confluence page for every new Kintone record, and comment on the Jira Service Desk request.
New Kintone records automatically trigger a Confluence workspace page and log a confirmation comment back in Jira Service Desk.
J
K
C
If a Jira Service Desk request is high priority, create a Kintone record and post a page in Confluence.
Urgent support tickets instantly create priority Kintone records and dedicated Confluence documentation.
K
J
C
When a Kintone record is updated, update the Jira Service Desk request and archive the Confluence page.
Keep support tickets synchronized with CRM updates while cleaning up resolved Confluence documentation.
J
K
C
Use Claude to summarise every new Jira Service Desk request, create a Kintone record, and save the notes in Confluence.
AI extracts key support ticket insights, stores them in your Kintone CRM, and saves a clean summary in Confluence.
J
K
C
S
Turn every new Jira Service Desk request into a Kintone record, create a Confluence page, and notify the team in Slack.
Seamlessly bridge support tickets into CRM records, documentation workspaces, and team notification channels.
Supported triggers and actions for Jira Service Desk and Kintone
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
What can you automate with Jira Service Desk + Kintone?
Streamline your customer support and CRM workflows with powerful automated triggers and actions.
📥
Create Kintone records automatically from new requests
Every time a request is created in Jira Service Desk, an accurate record is instantly generated in Kintone. Remove manual data entry and keep your CRM updated in real time.
📋
Capture every submitted request detail
Map all available Jira Service Desk request fields into separate Kintone record columns instead of just basic info. Ensure your CRM database captures complete customer context.
🔔
Tell the right support agent instantly
Trigger instant team notifications and alerts the moment a customer submits a service request. Keep your support staff responsive and eliminate delayed follow-ups.
🔀
Route requests based on priority or category
Execute different Kintone workflows depending on submitted request fields like urgency or issue type. Direct critical tickets to specialized teams automatically.
🔄
Keep your CRM updated as tickets change
Automatically update Kintone records whenever Jira Service Desk requests are modified. Keep your support status and CRM records in perfect harmony.
🔎
Search records before creating to prevent duplicates
Check existing Kintone records before creating new ones to maintain a clean database. Avoid cluttering your CRM with duplicate customer entries.
🏷️
Handle later lifecycle status changes
Manage resolved, closed, or escalated service statuses smoothly. Update your Kintone records automatically when Jira Service Desk workflows reach completion.
🔌
Extend your workflow to messaging and docs
Connect your core Jira Service Desk and Kintone flow with Slack, Confluence, or Google Drive for complete team visibility and file management.
And much more...
Who is Jira Service Desk + Kintone integration for?
Support teams, CRM managers, and operations leaders use this integration to synchronize tickets, eliminate manual handoffs, and keep business data accurate.
Support Operations Leaders
Customer Support Agents
Account Managers
IT Support Specialists
Project Managers
Quality Assurance Leads
📈
Support Operations Leaders
You report on ticket resolution times and service request volumes, but the numbers are always stale because records are updated by hand — integrating these apps means every new ticket updates your metrics instantly.
⚡
Customer Support Agents
You need to act fast on incoming issues, and they find out too late because alerts stay trapped inside email threads — with this integration, every request creates a CRM record and notifies your team immediately.
🤝
Account Managers
You answer to a client who wants to see progress on active requests, but tracking sheets are never up to date — automating both apps means your client records stay perfectly synchronized.
⚙️
IT Support Specialists
The volume of incoming service requests is too high for anyone to keep up by hand, leading to missed tickets and broken workflows — this integration means every request is logged instantly without manual effort.
📊
Project Managers
You own the follow-up phase and depend on support to hand over customer issues, but handoffs get lost between tools — connecting these apps means every ticket flows straight into your project CRM without friction.
🔍
Quality Assurance Leads
You need a reliable history of all customer interactions and keep finding gaps in support logs — this integration means every request and comment creates an unbroken audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Kintone
Build and manage your Jira Service Desk + Kintone automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Kintone with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + Kintone Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Jira Service Desk + Kintone Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Jira Service Desk to Kintone?
You can connect Jira Service Desk to Kintone instantly using 1-click workflows on Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build your custom automation. You can also connect other tools like Slack, Confluence, and Google Drive effortlessly.
Can I automatically create Kintone records whenever a new Jira Service Desk request is created?
Can I connect Jira Service Desk, Kintone, and Slack?
What is a good Zapier alternative for Jira Service Desk and Kintone?
How do Jira Service Desk requests map into Kintone records?
Can I update Kintone record statuses when a Jira Service Desk request changes?
Is any coding required to automate Jira Service Desk and Kintone?
Is the Jira Service Desk and Kintone integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Jira Service Desk or Kintone With 1500+ Other Apps
Popular Jira Service Desk Integrations
Connect Jira Service Desk with ticketing, email, and customer support tools to streamline request management.
See All
Jira Service Desk Integrations
Jira Service Desk Integrations
No popular apps found
Popular Kintone Integrations
Sync Kintone with CRM, project management, and collaboration tools to keep your business data unified.
See All
Kintone Integrations
Kintone Integrations
No popular apps found
