Microsoft Office 365 + Intercom Integration
Integrate Intercom to Microsoft Office 365 in one click, or tell Integrately AI how you want each contact handled. Sync customer records, update contact details, send welcome emails, and keep your business data aligned automatically.
Free forever.Use premium features free for 14 days.1.
Calendar event is about to start in Microsoft Office 365- Calendar event is ended in Microsoft Office 365
- Email is received in Microsoft Office 365
- Email is created in Microsoft Office 365
- Calendar event is created in Microsoft Office 365
- Calendar event is started in Microsoft Office 365
- Calendar event is updated in Microsoft Office 365
- Contact is created in Microsoft Office 365
- Contact is updated in Microsoft Office 365
Conversation is snoozed in Intercom Instant- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- Company is created in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- User email is updated in Intercom Instant
- Lead is created in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Admin opened conversation in Intercom Instant
- User or lead is replied in Intercom Instant
- Lead is untagged in Intercom Instant
- Lead is tagged in Intercom Instant
- Email is added to lead in Intercom Instant
- Message is created from user or lead in Intercom Instant
2.
- Retrieve Message Attachment in Microsoft Office 365
- Retrieve Event Attachment in Microsoft Office 365
- Send email in Microsoft Office 365
- Create draft email in Microsoft Office 365
- Create event in Microsoft Office 365
- Create contact in Microsoft Office 365
- Update contact in Microsoft Office 365
- Search contact in Microsoft Office 365
- Create user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search company in Intercom
- Search lead in Intercom
Trusted by experts at...
Ready Workflows for Microsoft Office 365 + Intercom Integration
Sync contacts, create calendar events, send emails, update user details, and manage records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Microsoft Office 365 flow
Streamline communication by routing customer records into your CRM, notifying team channels, and tracking tasks across platforms. Pick a combination and activate it in one click.
+
Slack (3)
Slack (3) +
Salesforce (3)
Salesforce (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Google Calendar (3)
Google Calendar (3) +
HubSpot (3)
HubSpot (3) +
Calendly (3)
Calendly (3) I
M
S
When a new user is created in Intercom, create a contact in Microsoft Office 365 and notify your team on Slack
Every new Intercom user updates your Microsoft Office 365 contacts and triggers a notification in Slack instantly.
I
M
S
When a conversation is closed by admin in Intercom, update the contact in Microsoft Office 365 and post an update in Slack
Keep Microsoft Office 365 records current when Intercom conversations close, and notify your support channel on Slack.
M
I
S
If an email is received in Microsoft Office 365 from an Intercom lead, update the lead and notify your team in Slack
Process Microsoft Office 365 emails from Intercom leads, update lead records, and alert your sales team in Slack.
Supported triggers and actions for Microsoft Office 365 and Intercom
Mix and match to build the exact automation you need
Microsoft Office 365 Triggers & Actions
Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
Try it → Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
Try it → Email is created in Microsoft Office 365
Triggers the automation when a new email is created
Try it → Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
Try it → Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
Try it → Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
Try it → Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
Try it → Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
Try it → Intercom Triggers & Actions
Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → What can you automate with Intercom + Microsoft Office 365?
Streamline your support and customer management workflows by connecting Intercom triggers directly to Microsoft Office 365 actions.
🔄
Sync new Intercom users to Microsoft Office 365 contacts automatically
Every time a user is created in Intercom, a new contact is generated in Microsoft Office 365. Eliminate manual copying and keep your directory fully synchronized.
📋
Capture every submitted field in contact records
Map available Intercom lead details and user attributes directly into corresponding Microsoft Office 365 contact fields. Ensure complete data transfer for every submission.
🔔
Notify your team as soon as conversations close
Trigger instant updates in Microsoft Office 365 or alert your team whenever a conversation is closed by admin in Intercom. Keep stakeholders informed of support milestones.
🔀
Route records based on submitted tags and user types
Take different actions depending on specific Intercom tags or lead properties. Apply conditional rules to handle VIP users and standard inquiries appropriately.
✏️
Keep Microsoft Office 365 contacts up to date as users change
Whenever contact details or email addresses are updated in Intercom, the corresponding Microsoft Office 365 contact is refreshed instantly to prevent outdated records.
🔍
Search and update instead of creating duplicate contacts
Check if a contact already exists in Microsoft Office 365 before creating a new entry from Intercom events. Maintain a clean and organized customer database.
📅
Manage calendar events around customer support milestones
Create calendar events in Microsoft Office 365 when key Intercom triggers occur, ensuring follow-up meetings and schedules are never missed.
🚀
Extend your workflow to team messaging apps like Slack
Connect your Intercom and Microsoft Office 365 core flow with Slack to broadcast important customer updates directly to your team channels.
And much more...
Who is Intercom + Microsoft Office 365 integration for?
Customer support and sales teams rely on Intercom for communication, but keeping Microsoft Office 365 contacts and emails synchronized manually creates costly delays and communication gaps.
Operations managers
Support teams
Account managers
Sales representatives
Customer success leads
Data administrators
📈
Operations managers
You're tracking customer communications and user signups across multiple systems, but your reports only update when someone manually exports records, so the metrics you're reviewing are always outdated — with this integration, every new record flows between platforms instantly and your data stays current.
⚡
Support teams
You manage active customer inquiries in Intercom and need to log contact updates in Microsoft Office 365, but manual data entry causes critical response delays — automating both apps means contact details sync instantly and your team can resolve issues without administrative friction.
🤝
Account managers
You answer to clients and stakeholders who expect immediate updates on support resolutions and contact records, but manual logging leaves gaps in your timelines — this integration means every closed conversation and updated profile syncs automatically to keep everyone informed.
📊
Sales representatives
The volume of inbound user registrations and lead inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and lost pipeline — connecting these apps means every lead and contact is logged instantly so you can engage prospects without delay.
📋
Customer success leads
You own the onboarding stage and depend on team members upstream to hand over customer details from initial chats, but manual handoffs cause friction — automating both apps means user data transfers seamlessly from chat sessions into your directory right away.
🗂️
Data administrators
You need a reliable customer history across your organization's directory and support tools, but manual transfers keep leaving gaps in your records — this integration means every update and new user profile is captured accurately across systems from day one.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Microsoft Office 365 + Intercom
Build and manage your Microsoft Office 365 + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Office 365 + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Microsoft Office 365 + Intercom Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Microsoft Office 365 + Intercom Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Intercom to Microsoft Office 365?
You can connect Intercom to Microsoft Office 365 in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields for your team.
Can I automatically sync Intercom users into Microsoft Office 365 contacts?
Can I connect Intercom, Microsoft Office 365, and Slack?
What is a good Zapier alternative for Intercom and Microsoft Office 365?
How are new leads and users handled when created in Intercom?
Can I update Microsoft Office 365 contacts when Intercom data changes?
Do I need coding skills to automate Intercom and Microsoft Office 365?
Is the Intercom and Microsoft Office 365 integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Intercom or Microsoft Office 365 With 1500+ Other Apps
Popular Intercom Integrations
Connect Intercom to help desks, CRM platforms, and customer feedback tools to manage and resolve support tickets effectively.
See All
Intercom Integrations
Intercom Integrations
No popular apps found
Popular Microsoft Office 365 Integrations
Sync Microsoft Office 365 with productivity apps, document storage, and communication platforms to keep files and team schedules aligned.
See All
Microsoft Office 365 Integrations
Microsoft Office 365 Integrations
No popular apps found
