Jira Service Desk + Infinity Integration
Integrate Infinity to Jira Service Desk in one click, or tell Integrately AI how you want each item handled. Create requests, add comments, update items, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Item is created in Infinity Instant- Item is updated in Infinity Instant
- Folder is created in Infinity
- Comment is created in Infinity Instant
- Comment is updated in Infinity Instant
- Board is created in Infinity
- Member is created in Infinity
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create item in Infinity
- Update item in Infinity
- Search item in Infinity
- Create folder in Infinity
- Search folder in Infinity
- Search member in Infinity
- Search board in Infinity
- Create comment in Infinity
- Get item by ID in Infinity
Trusted by experts at...
Ready Workflows for Jira Service Desk + Infinity Integration
Create service requests, update project items, add comments, log details, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Infinity + Jira Service Desk flow
Sync your project requests with team chat, documentation, and code repositories to keep every department aligned. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
Confluence (2)
Confluence (2) +
GitHub (2)
GitHub (2) +
Bitbucket (2)
Bitbucket (2) +
Google Drive (2)
Google Drive (2) +
Zoom (2)
Zoom (2) I
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Create a Jira Service Desk request from every new Infinity item, and notify your support channel in Slack
New Infinity items instantly generate a Jira Service Desk request while alerting your support team on Slack, eliminating manual hand-offs.
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When a Jira Service Desk request is updated, update the matching Infinity item and post an alert in Slack
Keep Infinity project boards synchronized with Jira Service Desk request changes and notify your team in Slack instantly.
I
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When an Infinity comment is created, add a comment to the Jira Service Desk request and notify Slack
Bridge discussions between Infinity and Jira Service Desk by automatically syncing new comments and alerting your team in Slack.
Supported triggers and actions for Jira Service Desk and Infinity
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
Infinity Triggers & Actions
Instant
Comment is created in Infinity
Triggers the automation when a new comment is created
Try it → What can you automate with Infinity + Jira Service Desk?
Streamline your project management and customer support workflows with powerful automated triggers and actions.
🔄
Sync project items to service requests instantly
Automatically generate a Jira Service Desk request whenever a new item is created in Infinity, ensuring zero lag between planning and support.
📋
Capture every submitted custom field
Map all available request details and item parameters between Infinity and Jira Service Desk instead of transferring only basic titles.
🔔
Notify the right team member immediately
Send instant alerts to designated communication channels as soon as new requests or project updates occur.
🔀
Route requests based on submitted criteria
Execute different follow-up actions in Jira Service Desk depending on the specific category or priority selected in Infinity.
🔄
Keep both platforms continuously updated
Reflect status changes and edits across Infinity and Jira Service Desk in real time without manual re-entry.
🔍
Search and update existing records
Locate matching items in Infinity before creating duplicates, ensuring your project database remains clean and organized.
⚡
Handle request status changes smoothly
Trigger automated follow-up steps whenever support tickets are resolved, updated, or modified in Jira Service Desk.
🔌
Extend your workflow with Slack
Connect your Infinity and Jira Service Desk automation pipeline directly to Slack for immediate team notifications.
And much more...
Who is Infinity + Jira Service Desk integration for?
Project managers, support leads, and operations teams rely on this integration to streamline task tracking and customer request management without manual data entry.
Data analysts and reporting leads
Support agents
Client success managers
Operations teams
Project coordinators
Quality assurance specialists
📈
Data analysts and reporting leads
You're reviewing support volumes and project timelines, but your reports lag behind because metrics are manually compiled across Infinity and Jira Service Desk — this integration means every record flows automatically and your dashboards stay accurate.
⚡
Support agents
You need to act fast on customer requests, and you find out too late when project requirements change in Infinity — with this integration, requests sync instantly so you never miss a beat.
🤝
Client success managers
You answer to a client who wants to see progress, but support tickets and project tasks live in separate silos — automating both apps means you can share unified updates without manual cross-checking.
🚀
Operations teams
The volume of customer requests and project tasks is too high for anyone to keep up by hand — this integration means every ticket and item matches up automatically without errors.
🧩
Project coordinators
You own the next step after a request is filed and depend on someone upstream to hand it over — connecting these apps means tasks are assigned instantly as soon as a request comes in.
🗂️
Quality assurance specialists
You need a reliable history of service requests and project changes, but keep finding gaps in your manual logs — with this integration, every activity is captured in real time.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Infinity
Build and manage your Jira Service Desk + Infinity automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Infinity with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + Infinity Now 
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Frequently Asked Questions
How do I connect Infinity to Jira Service Desk?
You can connect Infinity to Jira Service Desk in 1 click using ready templates or ask Integrately AI to build your custom workflow. It links your project boards with tools like Slack, Confluence, and Google Drive seamlessly.
Can I automatically create a Jira Service Desk request when an Infinity item is created?
Can I connect Infinity, Jira Service Desk, and Slack?
What is a good Zapier alternative for Infinity and Jira Service Desk?
How does Infinity handle data updates in this integration?
Can I track Jira Service Desk requests in Infinity boards?
Do I need coding skills to automate Infinity and Jira Service Desk?
Is the Infinity and Jira Service Desk integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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