Heymarket SMS + Zendesk Integration

Integrate Heymarket SMS to Zendesk in one click, or tell Integrately AI how you want each message handled. Receive messages, create support tickets, update contact details, and notify your support team automatically.

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1.
  • Heymarket SMS
    Contact is created in Heymarket SMS
  • Heymarket SMS
    New message is received in Heymarket SMS
  • Heymarket SMS
    New inbox is created in Heymarket SMS
  • Heymarket SMS
    New template is created in Heymarket SMS
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Heymarket SMS
    Send message in Heymarket SMS
  • Heymarket SMS
    Create a contact in Heymarket SMS
  • Heymarket SMS
    Create a template in Heymarket SMS
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Heymarket SMS + Zendesk Integration

Capture customer messages, create support tickets, update contact records, notify your team, and track follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Heymarket SMS Integration

Send Heymarket SMS message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Heymarket SMS integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Heymarket SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Heymarket SMS messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Heymarket SMS + Zendesk flow

Route your support tickets to spreadsheets, notify your team on chat, and sync customer data across your CRM. Pick a combination and activate it in one click.

Heymarket SMS
Zendesk
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
+
SalesforceSalesforce (4)
+
Jira Software CloudJira Software Cloud (4)
+
StripeStripe (4)
+
HubSpotHubSpot (4)
H
Z
S
Create a Zendesk ticket for every new message received in Heymarket SMS, and notify your support channel in Slack
New messages in Heymarket SMS instantly create Zendesk tickets and alert your support team in Slack, eliminating manual handoffs.
Z
H
S
When a Zendesk ticket is solved, create a contact in Heymarket SMS and announce the resolution in Slack
Solved support tickets automatically register contacts in Heymarket SMS while keeping your team updated in Slack.
Z
H
S
If a Zendesk ticket is updated with urgent priority, send an alert message in Heymarket SMS and notify your team in Slack
Urgent ticket updates in Zendesk trigger instant SMS alerts and team notifications on Slack.
H
Z
S
When a contact is created in Heymarket SMS, create a user in Zendesk and post a welcome notice in Slack
New Heymarket SMS contacts automatically generate Zendesk user accounts and welcome announcements in Slack.

Supported triggers and actions for Heymarket SMS and Zendesk

Mix and match to build the exact automation you need

Heymarket SMS
Heymarket SMS Triggers & Actions
Contact is created in Heymarket SMS
Triggers the automation when a new contact is created
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New message is received in Heymarket SMS
Triggers the automation when a new message is received
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New inbox is created in Heymarket SMS
Triggers the automation when a new inbox is created
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New template is created in Heymarket SMS
Triggers the automation when a new template is created
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Send message in Heymarket SMS
Sends a message to a recipient
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Create a contact in Heymarket SMS
Adds a new contact to the contact list
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Create a template in Heymarket SMS
Creates a new template
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Heymarket SMS + Zendesk?

Streamline customer communication and ticket management with powerful ready-made and custom automation flows.

What you can automate?
💬
Create Zendesk tickets from incoming Heymarket SMS messages
Automatically open a new Zendesk support ticket the moment a customer sends a message in Heymarket SMS. Eliminate manual copying and ensure every conversation is tracked.
📋
Capture every submitted field in your support workflows
Map all available contact details and custom message fields directly into your Zendesk ticket attributes. Your helpdesk records remain complete and actionable.
🔔
Notify your support team the second a message arrives
Alert agents instantly across team communication channels whenever a new customer message or priority ticket is created. Response times improve immediately.
🔀
Route conversations based on message content and priority
Perform different actions depending on keywords or priority flags submitted in the initial message. Urgent inquiries go straight to senior support queues.
🔄
Keep helpdesk records updated as conversations evolve
Automatically update ticket statuses, add tags, and sync contact notes between Heymarket SMS and Zendesk as customer interactions progress.
➕
Add or update records without creating duplicates
Check existing customer databases before generating new profiles. Automatically update existing Zendesk users and Heymarket SMS contacts instead of spawning duplicates.
✅
Handle later status changes like ticket resolution
Trigger automated follow-up messages, contact creation, or status updates whenever a Zendesk ticket is solved or closed.
🔌
Extend your workflow to team messaging tools like Slack
Push support ticket notifications and customer message summaries directly into Slack channels while keeping Heymarket SMS and Zendesk perfectly synced.
And much more...

Who is Heymarket SMS + Zendesk integration for?

Support teams, customer success managers, and operations leaders streamline their messaging and ticket management, eliminating manual handoffs and communication gaps across platforms.

Support Operations Leads
Support Operations Leads
Customer Support Agents
Customer Support Agents
Account Managers
Account Managers
Support Team Leads
Support Team Leads
Service Desk Coordinators
Service Desk Coordinators
Customer Success Specialists
Customer Success Specialists
📈
Support Operations Leads
You're tracking message response metrics and ticket resolution speeds, but your reports only update when someone manually exports records, so the metrics you're reviewing are always hours behind — automating both apps means every incoming message and ticket syncs instantly and your performance data stays current.
⚡
Customer Support Agents
You need to act fast when urgent customer issues arise, but incoming SMS threads sit unread in separate inboxes until someone manually forwards them, so critical tickets get opened too late — with this integration, every customer message creates a ticket instantly so you can respond without delay.
🤝
Account Managers
You answer to clients who want immediate proof that their support inquiries are being handled, but keeping them updated requires copying chat logs into helpdesk tickets by hand — connecting these apps means every conversation automatically populates your support queue and keeps stakeholders informed.
📊
Support Team Leads
The volume of inbound customer messages is too high for anyone to keep up with by hand, leading to missed inquiries and delayed support ticket creation during peak hours — automating both apps means every inbound message instantly becomes a tracked ticket without manual effort.
🔄
Service Desk Coordinators
You own the ticket assignment step and depend on team members upstream to hand over customer conversations correctly, but essential details get lost in transit — this integration means every message transfers seamlessly into your ticketing system with all context intact.
🗂️
Customer Success Specialists
You need a reliable customer interaction history for retention reviews, but constant switching between messaging apps and helpdesks leaves frustrating gaps in your audit trails — automating both apps means every message and ticket log creates an unbroken history.
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Why choose Integrately to automate Heymarket SMS + Zendesk

Build and manage your Heymarket SMS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Heymarket SMS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Heymarket SMS to Zendesk?
Frequently Asked Questions
You can connect Heymarket SMS to Zendesk in 1-click using ready-made templates on Integrately, or by asking Integrately AI to build the workflow for you alongside apps like Slack, Google Sheets, and HubSpot.
Can I automatically create a Zendesk ticket from a new Heymarket SMS message?
Frequently Asked Questions
Can I connect Heymarket SMS, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Heymarket SMS and Zendesk?
Frequently Asked Questions
How does Heymarket SMS handle new contact creation during automation?
Frequently Asked Questions
Can I update Zendesk tickets automatically when messages arrive?
Frequently Asked Questions
Do I need coding skills to automate Heymarket SMS and Zendesk?
Frequently Asked Questions
Is the Heymarket SMS and Zendesk integration free?
Frequently Asked Questions
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