Heymarket SMS + Jira Service Desk Integration

Integrate Heymarket SMS to Jira Service Desk in one click, or tell Integrately AI how you want each message handled. Capture incoming customer texts, create support tickets, notify your agents, and track request updates automatically.

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1.
  • Heymarket SMS
    Contact is created in Heymarket SMS
  • Heymarket SMS
    New message is received in Heymarket SMS
  • Heymarket SMS
    New inbox is created in Heymarket SMS
  • Heymarket SMS
    New template is created in Heymarket SMS
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
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2.
  • Heymarket SMS
    Send message in Heymarket SMS
  • Heymarket SMS
    Create a contact in Heymarket SMS
  • Heymarket SMS
    Create a template in Heymarket SMS
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk

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Ready Workflows Ready Workflows for Heymarket SMS + Jira Service Desk Integration

Capture new messages, create support tickets, keep logs updated, alert your team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Heymarket SMS Integration

Send Heymarket SMS message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Heymarket SMS integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Heymarket SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Heymarket SMS messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Heymarket SMS + Jira Service Desk flow

Route support texts into CRMs, spreadsheets, and messaging tools to keep your entire team aligned. Pick a combination and activate it in one click.

Heymarket SMS
Jira Service Desk
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SlackSlack (8)
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ConfluenceConfluence (8)
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Google SheetsGoogle Sheets (8)
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GmailGmail (8)
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HubSpotHubSpot (8)
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ZoomZoom (8)
H
J
S
Send every new Heymarket SMS message to Jira Service Desk and notify your support team in Slack
Incoming customer messages in Heymarket SMS instantly create Jira Service Desk requests while Slack alerts your team, eliminating manual copying.
J
H
S
When a Jira Service Desk request is created, send a confirmation via Heymarket SMS and post it in Slack
New Jira Service Desk requests trigger an SMS reply in Heymarket SMS and an alert in Slack for complete team visibility.
J
S
When a Jira Service Desk request is updated, add a comment and post the status in Slack
Request updates in Jira Service Desk add comments and notify your team in Slack automatically.
H
J
S
Create a Jira Service Desk request for every Heymarket SMS message and confirm it in Slack
Every Heymarket SMS text generates a Jira Service Desk request with instant Slack confirmation.
H
J
S
If a new Heymarket SMS message contains urgent, create a priority Jira Service Desk request and alert Slack
Urgent messages in Heymarket SMS trigger priority Jira Service Desk requests and high-priority Slack alerts.
J
S
When a Jira Service Desk request is resolved, comment on the request and post the resolution in Slack
Resolved Jira Service Desk tickets post comments and resolution summaries to Slack automatically.
H
J
S
Use Claude to summarise every new Heymarket SMS message, create a Jira Service Desk request, and post the brief in Slack
Claude summarises incoming Heymarket SMS texts before creating Jira Service Desk requests and posting briefs in Slack.
H
J
S
Turn every Heymarket SMS message into a Jira Service Desk request, create an Asana task, and announce it in Slack
Heymarket SMS inquiries create Jira Service Desk requests, generate Asana follow-up tasks, and notify Slack.

Supported triggers and actions for Heymarket SMS and Jira Service Desk

Mix and match to build the exact automation you need

Heymarket SMS
Heymarket SMS Triggers & Actions
Contact is created in Heymarket SMS
Triggers the automation when a new contact is created
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New message is received in Heymarket SMS
Triggers the automation when a new message is received
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New inbox is created in Heymarket SMS
Triggers the automation when a new inbox is created
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New template is created in Heymarket SMS
Triggers the automation when a new template is created
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Send message in Heymarket SMS
Sends a message to a recipient
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Create a contact in Heymarket SMS
Adds a new contact to the contact list
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Create a template in Heymarket SMS
Creates a new template
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Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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What can you automate with Heymarket SMS + Jira Service Desk?

Streamline your customer support pipeline by connecting messaging and ticketing workflows.

What you can automate?
💬
Convert incoming SMS texts into support tickets automatically
Every new message received in Heymarket SMS immediately generates a Jira Service Desk request. Your support team can review and assign inquiries without manual data transfer.
📋
Capture every submitted field from customer messages
Map customer phone numbers, message bodies, and timestamps into separate Jira Service Desk fields. Your tickets become more useful sources for review and follow-up.
🔔
Tell the right support agent as soon as it happens
Trigger instant team notifications whenever a new customer request is created. Agents receive immediate alerts so response times drop significantly.
🔀
Route requests differently depending on message content
Set conditions to handle urgent keywords or VIP senders differently. High-priority texts create high-priority Jira Service Desk requests automatically.
🔄
Keep your service desk up to date as requests change
Sync request updates and comments across both platforms automatically. When status changes occur, corresponding records update instantly.
🔍
Search and update instead of creating duplicate records
Look up existing requests before generating new ones. Prevent cluttered queues by updating active Jira Service Desk tickets with new message replies.
✅
Handle later status changes like ticket resolution
When a Jira Service Desk request is resolved or closed, trigger automated confirmation messages in Heymarket SMS to keep customers informed.
🌐
Extend your workflow to team collaboration tools
Connect your core automation to Slack, Google Sheets, or Gmail. Send alerts, update spreadsheets, and notify stakeholders in one fluid pipeline.
And much more...

Who is Heymarket SMS + Jira Service Desk integration for?

Connecting Heymarket SMS and Jira Service Desk eliminates manual copy-pasting for support teams, ensuring incoming customer texts immediately become trackable tickets.

Customer support managers
Customer support managers
Support agents
Support agents
Client success leads
Client success leads
Operations teams
Operations teams
Service desk admins
Service desk admins
Quality assurance leads
Quality assurance leads
📈
Customer support managers
You're reviewing support channel metrics but your ticketing reports only update when agents manually copy text inquiries into Jira Service Desk, so the volume counts you're optimising against are always a few hours behind — with this integration, every new message lands as a request instantly and your data stays current.
⚡
Support agents
You need to act fast on customer text messages, but you find out about incoming Heymarket SMS inquiries too late because nobody transferred them over to Jira Service Desk — with this integration, every new text creates a ticket immediately and your queue stays up to date.
🤝
Client success leads
You answer to external clients who want to see quick progress on their reported issues, but tracking SMS threads separately from Jira Service Desk leaves gaps in your update timeline — with this integration, every message syncs directly to requests and client reporting becomes effortless.
📊
Operations teams
The incoming text volume is too high for anyone to keep up by hand, leading to missed customer messages and untracked service requests — with this integration, every customer text automatically generates a Jira Service Desk ticket without manual intervention.
🔄
Service desk admins
You own the ticket assignment step and depend on someone upstream to hand over customer conversations from Heymarket SMS, but details get lost in transit — with this integration, every message details transfer automatically into Jira Service Desk.
🛡️
Quality assurance leads
You need a reliable history of customer interactions, but you keep finding gaps in your ticket logs where SMS conversations were never recorded — with this integration, every customer message is permanently linked to a Jira Service Desk request.
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Build and manage your Heymarket SMS + Jira Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Heymarket SMS to Jira Service Desk?
Frequently Asked Questions
You can connect Heymarket SMS to Jira Service Desk in 1 click using Integrately. Choose from ready automation templates or ask Integrately AI to build the workflow for you, connecting seamlessly with Slack, Google Sheets, and Gmail.
How can I automatically create support tickets from incoming SMS messages?
Frequently Asked Questions
Can I connect Heymarket SMS, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Heymarket SMS and Jira Service Desk?
Frequently Asked Questions
How does Heymarket SMS handle new contact and message data during automation?
Frequently Asked Questions
What request details does Jira Service Desk require when creating tickets automatically?
Frequently Asked Questions
Can I automate this workflow without any coding experience?
Frequently Asked Questions
Is the Heymarket SMS and Jira Service Desk integration free?
Frequently Asked Questions
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