Heartbeat + Zendesk Integration

Integrate Heartbeat to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Turn community conversations into support tickets, update member profiles, notify support staff, and track customer issues automatically.

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1.
  • Heartbeat
    User is joined group in Heartbeat Instant
  • Heartbeat
    User is completed course in Heartbeat Instant
  • Heartbeat
    User profile is updated in Heartbeat Instant
  • Heartbeat
    User is join in Heartbeat Instant
  • Heartbeat
    User is created in Heartbeat
  • Heartbeat
    Thread is created in Heartbeat
  • Heartbeat
    Event is created in Heartbeat
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Heartbeat
    Invite users in Heartbeat
  • Heartbeat
    Add user to group in Heartbeat
  • Heartbeat
    Find user in Heartbeat
  • Heartbeat
    Deactivate user in Heartbeat
  • Heartbeat
    Remove user from group in Heartbeat
  • Heartbeat
    Send direct message in Heartbeat
  • Heartbeat
    Create thread in Heartbeat
  • Heartbeat
    Create group in Heartbeat
  • Heartbeat
    Create event in Heartbeat
  • Heartbeat
    Create channel in Heartbeat
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Heartbeat + Zendesk Integration

Create support tickets from new community threads, update member accounts, route customer issues, and notify support teams, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Heartbeat Integration

Send Heartbeat message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Heartbeat integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Heartbeat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Heartbeat messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Heartbeat + Zendesk flow

Sync community support data to your CRMs, document hubs, tracking spreadsheets, and team channels. Pick a combination and activate it in one click.

Heartbeat
Zendesk
+
SlackSlack (3)
+
HubSpotHubSpot (3)
+
NotionNotion (3)
+
Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
+
Jira Software CloudJira Software Cloud (3)
H
Z
S
Create a Zendesk ticket from every new Heartbeat thread, and notify your support channel in Slack
New community discussions appear in Zendesk as support tickets instantly while Slack alerts your team, ensuring no customer question gets missed.
Z
H
S
When a Zendesk ticket is solved, notify the member in Heartbeat and post an update in Slack
Resolved support requests trigger member notifications in Heartbeat and team updates in Slack, keeping everyone informed of customer resolutions.
H
Z
S
Use Claude to analyse new Heartbeat threads, create a Zendesk ticket if urgent, and notify Slack
Claude evaluates community threads for urgency before generating Zendesk tickets and alerting your team in Slack.

Supported triggers and actions for Heartbeat and Zendesk

Mix and match to build the exact automation you need

Heartbeat
Heartbeat Triggers & Actions
Instant
User is joined group in Heartbeat
Activates when a user joins a group
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Instant
User is completed course in Heartbeat
Detects when a user finishes a course
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Instant
User profile is updated in Heartbeat
Triggers when a user updates their profile
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Instant
User is join in Heartbeat
Captures when a user joins a platform
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User is created in Heartbeat
Triggers the automation when a new user is created
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Thread is created in Heartbeat
Triggers the automation when a new thread is created
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Event is created in Heartbeat
Triggers the automation when a new event is created
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Invite users in Heartbeat
Sends out invitations to selected users to join your platform
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Add user to group in Heartbeat
Adds a user to a group
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Find user in Heartbeat
Locate and display user information with
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Deactivate user in Heartbeat
Disable user access and permissions
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Remove user from group in Heartbeat
Removes a user from a group
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Send direct message in Heartbeat
Sends a private message to a recipient
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Create thread in Heartbeat
Creates a new thread
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Create group in Heartbeat
Creates a new group based on particular criteria
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Create event in Heartbeat
Adds a new contact to the contact list
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Create channel in Heartbeat
Creates a new channel
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Heartbeat + Zendesk?

Streamline your community management and support workflows with powerful, automated actions across both platforms.

What you can automate?
🎫
Create Zendesk tickets from new community threads
Instantly generate a support ticket in Zendesk the moment a member creates a discussion thread in Heartbeat. Eliminate manual copying and ensure rapid response times.
📋
Capture every submitted discussion field
Map all available community thread details, member names, and custom attributes directly into Zendesk ticket fields. Your support team gets complete context immediately.
🔔
Alert support agents as soon as issues arise
Notify your support staff instantly when high-priority community threads or member inquiries arrive. Keep your team aligned and responsive around the clock.
🔀
Route tickets based on member tier or category
Send VIP community member requests to senior support queues while routing general inquiries to standard support teams automatically.
🔄
Keep support records and community profiles updated
Synchronise ticket status changes back to member profiles in Heartbeat so your community records reflect the latest support interactions.
🔍
Find and update existing users without duplicates
Search for existing member profiles in Heartbeat before creating records, preventing duplicate entries and keeping your database pristine.
✅
Handle resolved tickets and status changes
Trigger automated member notifications and status updates in Heartbeat whenever a Zendesk ticket is solved or closed.
💬
Extend your workflow to team messaging apps
Send automated updates to Slack channels whenever community threads and support tickets interact, keeping all stakeholders informed.
And much more...

Who is Heartbeat + Zendesk integration for?

Community managers, support leads, and customer success teams streamline community workflows and resolve member inquiries faster by connecting these platforms.

Community Analytics Managers
Community Analytics Managers
Support Team Leads
Support Team Leads
Client Success Directors
Client Success Directors
Community Support Specialists
Community Support Specialists
Customer Onboarding Managers
Customer Onboarding Managers
Operations Coordinators
Operations Coordinators
📈
Community Analytics Managers
You're reviewing community engagement metrics but your support ticket logs only update when someone manually exports records, so the volume counts you're optimising against are always a few hours behind — with this integration, every new support ticket lands in your tracking system instantly and your data stays current.
⚡
Support Team Leads
You need to act fast on critical customer escalations, but urgent member questions posted in community forums sit unnoticed until someone checks manually — automating both apps means every community thread creates a Zendesk ticket instantly so your team responds without delay.
🤝
Client Success Directors
You answer to stakeholders who want clear visibility into customer sentiment and support health, but keeping your community feedback aligned with support records takes hours of manual review — this integration means every support ticket and community interaction stays perfectly synchronised.
🚀
Community Support Specialists
The volume of member questions and support inquiries is too high for anyone to keep up by hand, leading to missed questions and frustrated users — connecting these apps means every member thread generates a structured ticket automatically.
🔄
Customer Onboarding Managers
You own the onboarding stage and depend on community signups to hand over new user details to the support desk, but manual handovers cause dangerous delays — with this integration, every new user join triggers an immediate Zendesk welcome ticket.
📋
Operations Coordinators
You need a reliable history of all member interactions, but copying community threads into support logs leaves missing records and incomplete histories — automating both apps means every member interaction creates a permanent audit trail.
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Why choose Integrately to automate Heartbeat + Zendesk

Build and manage your Heartbeat + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Heartbeat + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Heartbeat to Zendesk?
Frequently Asked Questions
You can connect Heartbeat to Zendesk instantly using ready-made workflows on Integrately. With 1-click setup and Integrately AI, you can link Heartbeat, Zendesk, and tools like Slack and HubSpot without writing any code.
Can I automatically create Zendesk tickets from new Heartbeat community threads?
Frequently Asked Questions
Can I connect Heartbeat, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Heartbeat and Zendesk?
Frequently Asked Questions
How do Heartbeat triggers work with Zendesk actions?
Frequently Asked Questions
Can Zendesk ticket updates sync back to Heartbeat profiles?
Frequently Asked Questions
Do I need coding skills to automate Heartbeat and Zendesk?
Frequently Asked Questions
Is the Heartbeat and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Heartbeat or Zendesk With 1500+ Other Apps

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Zendesk
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Sync Zendesk with customer success tools, billing systems, and messaging apps to streamline ticket management.
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