When Record is created in Salesforce > Check any condition > (If found) > Send SMS in Twilio > Send Email in Gmail
Salesforce + Twilio + Gmail Integration
Gmail + Twilio Integration
Connect Gmail to Twilio in 1 click
Free forever.Use premium features free for 14 days.1.
Email is received in Gmail- Label is added to email in Gmail
- New email is starred in Gmail
- Email matching search is received in Gmail
- Thread is started in Gmail
- Label is created in Gmail
SMS is received/sent in Twilio- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
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Who Is This Integration For?
Customer Support Teams
Sales Representatives
Appointment-based Businesses
Marketing Teams
Event Coordinators
Customer Support Teams
Customer support teams often need to quickly follow up on incoming SMS inquiries with more detailed information or support, but doing so manually can be time-consuming and prone to errors.
Sales Representatives
Sales representatives want to ensure they never miss a follow-up with a potential lead who reached out via SMS, yet keeping track manually is challenging and leads to missed opportunities.
Appointment-based Businesses
Businesses that rely on appointments struggle with sending timely email confirmations after an SMS booking, which can lead to no-shows or customer confusion.
Marketing Teams
Marketing teams often gather contact details and preferences through SMS campaigns, but organizing these contacts for email follow-ups is tedious and error-prone without automation.
Event Coordinators
Event coordinators often use SMS to inform attendees about last-minute changes or reminders, but manually sending detailed follow-up emails can be inefficient and inconsistent.
What Can You Automate With Gmail + Twilio
Forward incoming SMS to your Gmail
Whenever you receive a new SMS on Twilio, you can automatically have the content forwarded to your Gmail. This helps you keep a record of all messages in one place and ensures easy access to communication history.
Send an email when you receive an SMS
Set up an instant email notification via Gmail every time an SMS is received in Twilio. This keeps you informed immediately so you can respond faster to inbound messages.
Send a follow-up email after an SMS inquiry
Automatically send a customized follow-up email through Gmail as soon as an inquiry comes in via SMS on Twilio. This ensures timely communication and boosts customer satisfaction.
Log incoming SMS details into your email
Capture the details of every SMS received on Twilio into a structured email format using Gmail. This assists in maintaining a clear log and review of customer interactions for future reference.
Email a SMS summary at end of day
Receive a daily summary of all SMS messages received on Twilio in your Gmail. This daily digest helps you reflect on the day's communication and plan follow-ups efficiently.
And much more...
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Use AI to automate Gmail replies when Quote is created in ChargeOver
When Record is created (Custom Table) in CompanyHub > Send email in Gmail > Send email in Email It
When Record is created (Custom Table) in CompanyHub > Send email in Email It > Send email in Gmail
When Record is created (Custom Table) in CompanyHub > Check any condition > (If found) > Send email in Gmail > Send email in Email It
When Record is created (Custom Table) in CompanyHub > Check any condition > (If found) > Send email in Email It > Send email in Gmail
Use AI to automate Gmail replies when Quote is created in ChargeOver
When Record is created (Custom Table) in CompanyHub > Send email in Gmail > Send email in Email It
When Record is created (Custom Table) in CompanyHub > Send email in Email It > Send email in Gmail
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How Integrately Works?
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You Can Also Connect Gmail or Twilio With 1400+ Other Apps
Gmail
Gmail is the email that's intuitive, efficient, and useful. With its powerful email management features like spam protection, security, and search built in, Gmail keeps your messages safe, too.
Twilio
Twilio is a cloud communications platform as a service. It allows software developers to programmatically make and receive phone calls and send and receive text messages using standard web languages.
