When Chat is started in tawk.to > Check any condition > Send Email in Gmail
tawk.to + Gmail Integration
tawk.to + Gmail Integration
Integrate Gmail to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Send email responses, create drafts, manage labels, and keep your communication flowing automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
Email is received in Gmail- Label is added to email in Gmail
- New email is starred in Gmail
- Email matching search is received in Gmail
- Thread is started in Gmail
- Label is created in Gmail
2.
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Ready Workflows for Gmail + tawk.to Integration
Send email responses for new tickets, create drafts for chats, manage email labels, and notify your support team, all in just one click.
Most popular automations
When Chat is started in tawk.to > Check any condition > Create draft in Gmail
tawk.to + Gmail Integration
When Chat is started in tawk.to > Check any condition > Create draft reply in Gmail
tawk.to + Gmail Integration
When Chat is started in tawk.to > Check any condition > Reply to email in Gmail
tawk.to + Gmail Integration
Send Gmail email for new tawk.to chat
When you receive a new tawk.to chat, you can automatically send a Gmail email. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!
So go ahead and set up your automatic Gmail email today. Your future self will thank you.
See moreSo go ahead and set up your automatic Gmail email today. Your future self will thank you.
Send Gmail email for new tawk.to ticket
It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Gmail integration. Whenever a new ticket is created in tawk.to, you will immediately receive a email in Gmail notifying you. This way, you can jump on the issue right away and provide the support your customers need.
Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Gmail emails for new tawk.to tickets today - your customers will appreciate it!
See morePlus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Gmail emails for new tawk.to tickets today - your customers will appreciate it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Gmail + tawk.to flow
Support teams often need to sync customer messages with CRM records, notify staff on chat channels, and log communication history. Pick a combination and activate it in one click.
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Shopify (4)
Shopify (4) +
HubSpot (4)
HubSpot (4) +
Slack (4)
Slack (4) +
Zendesk (4)
Zendesk (4) +
Mailchimp (4)
Mailchimp (4) +
Google Drive (4)
Google Drive (4) T
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Create a Shopify customer for every new tawk.to ticket, and send a welcome email in Gmail
New tawk.to tickets automatically create customer profiles in Shopify and trigger welcome messages in Gmail, eliminating manual data entry.
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When a chat has started in tawk.to, create a Shopify order and notify your team in Gmail
Active tawk.to chats immediately generate orders in Shopify and alert your team via Gmail, keeping sales and support aligned.
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When a chat has ended in tawk.to, update the Shopify customer profile and create a draft in Gmail
Completed tawk.to chats update Shopify customer records and prepare follow-up drafts in Gmail automatically.
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Use ChatGPT to summarise every tawk.to transcript, save the customer note in Shopify, and send a briefing email in Gmail
ChatGPT extracts key customer notes from tawk.to transcripts, updates Shopify, and emails a briefing via Gmail.
Supported triggers and actions for tawk.to and Gmail
Mix and match to build the exact automation you need
tawk.to Triggers & Actions
Gmail Triggers & Actions
Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
Try it → What can you automate with Gmail + tawk.to?
Streamline your customer support workflows by connecting live chat events directly to your email management system.
🎯
Sync tawk.to tickets directly to Gmail
Automatically send emails or create drafts in Gmail whenever a new ticket or transcript is created in tawk.to. Eliminate manual copying and keep your communication channels perfectly aligned.
📝
Capture every submitted conversation field
Map all available tawk.to chat data and ticket details into separate Gmail messages and custom labels instead of generic summaries. Your archived emails become a more useful reference for future support follow-ups.
🔔
Alert the right support agent instantly
Notify specific team members in Gmail the moment a high-priority chat starts in tawk.to. Ensure urgent customer issues receive immediate attention without manual message forwarding.
🔀
Route emails based on chat details
Send different types of Gmail follow-up emails depending on the specific category or department selected during a tawk.to conversation. Direct every inquiry to the most appropriate team member automatically.
🔄
Keep email threads updated as chats progress
Update existing Gmail draft replies and email labels automatically as tawk.to chats evolve from initial greeting to final resolution. Maintain an accurate timeline of every customer interaction.
🔍
Search and manage email records without duplicates
Search existing Gmail threads before creating new drafts or labels for returning tawk.to contacts. Prevent clutter and keep customer communication histories clean and organized.
⏱️
Handle post-chat status changes automatically
Trigger automated Gmail follow-ups or label updates the moment a tawk.to chat ends or a ticket is closed. Ensure every customer receives a timely closing message without manual check-ins.
🌐
Extend your support workflow to external tools
Connect your core Gmail and tawk.to flow with HubSpot or Zendesk to create customer records, open support tickets, and synchronize your entire customer service stack in one click.
And much more...
Who is Gmail + tawk.to integration for?
Support teams, customer success managers, and business owners who rely on real-time chats and emails need automation to handle customer inquiries without manual delays.
Support operations managers
Customer support agents
Client success leads
High volume support teams
Account managers
Quality assurance specialists
📈
Support operations managers
You're reviewing customer response times each week but your support spreadsheets only update when someone manually exports chat logs, so the metrics you're optimising against are always a few hours behind — with this integration, every new ticket populates your records instantly and your analytics stay current.
⚡
Customer support agents
You need to respond to urgent customer inquiries immediately, but chats in tawk.to sit unnoticed while you manage your inbox, so critical issues are addressed too late — this integration means every new chat alert reaches your team instantly and customer response times drop.
🤝
Client success leads
You answer to key clients who want full transparency into their support history, but gathering scattered chat transcripts and email threads takes hours of manual hunting — automating both apps means every interaction logs automatically and client progress reports generate in seconds.
📊
High volume support teams
Your chat volume spikes every afternoon and team members cannot keep up with copying customer details between platforms, leading to missing contact records and frustrated buyers — with this integration, every conversation syncs automatically and manual data entry disappears.
🔄
Account managers
You own the relationship after a chat concludes, but you depend on support agents to manually forward transcripts and ticket notes before you can follow up — connecting these apps means every resolved ticket hands over smoothly and you can initiate client check-ins without delay.
📋
Quality assurance specialists
You need a reliable history of customer conversations for compliance audits, but manual archiving leaves frustrating gaps in your audit trails — this integration means every chat transcript and email thread saves securely in one place and your historical records remain complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate tawk.to + Gmail
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions
How do I connect Gmail to tawk.to?
You can connect Gmail to tawk.to easily using 1-click workflows or Integrately AI. Pair it with popular apps like HubSpot, Slack, and Zendesk to streamline your support operations.
Can I automatically send an email in Gmail when a new ticket is created in tawk.to?
Can I connect Gmail, tawk.to, and Slack?
What is a good Zapier alternative for Gmail and tawk.to?
How does Gmail handle data received from tawk.to automations?
Can tawk.to transcripts trigger automated email drafts in Gmail?
Do I need coding skills to automate Gmail and tawk.to?
Is the Gmail and tawk.to integration free?
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