Create GitLab issue for new Zendesk ticket
Zendesk + GitLab Integration
GitLab + Zendesk Integration
Integrate GitLab to Zendesk in one click, or tell Integrately AI how you want each issue handled. Log issues, create tickets, update records, alert your team, and track support requests automatically.
Free forever.Use premium features free for 14 days.1.
Project issue is created in GitLab Instant- Project issue is close in GitLab Instant
- Project issue is reopened in GitLab Instant
- Group issue is created in GitLab Instant
- Project issue is updated in GitLab Instant
- Group issue is updated in GitLab Instant
- Group issue is closed in GitLab Instant
- Group issue is reopened in GitLab Instant
- Project merge request is created in GitLab Instant
- Group merge request is created in GitLab Instant
- Project merge request is merged in GitLab Instant
- Project merge request is updated in GitLab Instant
- Group merge request is updated in GitLab Instant
- Group merge request is merged in GitLab Instant
- New commit in GitLab
- Project is created in GitLab
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Search issues in GitLab
- Create issue in GitLab
- Update issue in GitLab
- Create issue note in GitLab
- Create merge request note in GitLab
- Search all merge request in GitLab
- Search group merge request in GitLab
- Search project merge request in GitLab
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for GitLab + Zendesk Integration
Track issues, create tickets, update records, alert your team, and resolve requests, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your GitLab + Zendesk flow
Connect more of your favourite apps after your issues turn into support tickets. Pick a combination and activate it in one click.
+
GitHub (4)
GitHub (4) +
Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Notion (3)
Notion (3) +
Google Drive (3)
Google Drive (3) G
Z
G
When a project issue is created in GitLab, create a Zendesk ticket and open a GitHub issue
New GitLab issues instantly generate Zendesk support tickets and GitHub development tasks, keeping all teams aligned without manual data entry.
G
Z
G
When a Zendesk ticket is created, create a GitLab project issue and a GitHub repository
Customer requests logged in Zendesk automatically spin up a GitLab project issue and a GitHub repository for immediate engineering action.
G
Z
G
When a GitLab project issue is updated, update the Zendesk ticket and update the GitHub issue
Updates made to GitLab issues automatically reflect across your Zendesk tickets and GitHub tracking items in real time.
G
Z
G
When a GitLab project issue is closed, solve the Zendesk ticket and close the GitHub issue
Closing a GitLab issue automatically resolves the linked Zendesk ticket and closes the corresponding GitHub issue instantly.
Supported triggers and actions for GitLab and Zendesk
Mix and match to build the exact automation you need
GitLab Triggers & Actions
Instant
Project issue is created in GitLab
Triggers the automation when a project issue is created
Try it → Instant
Project issue is close in GitLab
Triggers the automation when a project issue is closed
Try it → Instant
Project issue is reopened in GitLab
Triggers the automation when a project issue is reopened
Try it → Instant
Group issue is created in GitLab
Triggers the automation when a group issue is created
Try it → Instant
Project issue is updated in GitLab
Triggers the automation when a project issue is updated
Try it → Instant
Group issue is updated in GitLab
Triggers the automation when a group issue is updated
Try it → Instant
Group issue is closed in GitLab
Triggers the automation when a group issue is closed
Try it → Instant
Group issue is reopened in GitLab
Triggers the automation when a group issue is reopened
Try it → Instant
Project merge request is created in GitLab
Triggers the automation when a project merge request is created
Try it → Instant
Group merge request is created in GitLab
Triggers the automation when a new merge request is created within a group
Try it → Instant
Project merge request is merged in GitLab
Triggers the automation when a project merge request is merged
Try it → Instant
Project merge request is updated in GitLab
Triggers the automation when a project merge request is updated
Try it → Instant
Group merge request is updated in GitLab
Triggers the automation when a group merge request is modified
Try it → Instant
Group merge request is merged in GitLab
Triggers the automation when a merge request within a group is merged
Try it → New commit in GitLab
Triggers the automation when a new commit is made in a particular repository
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with GitLab + Zendesk?
Connect your development workflows to customer support to keep your teams aligned and responsive.
🎫
Create support tickets from new issues automatically
Instantly generate a Zendesk ticket whenever a new project issue is created in GitLab, eliminating manual handoffs between development and support.
📋
Capture every submitted issue detail and label
Map issue descriptions, labels, and metadata from GitLab straight into custom Zendesk ticket fields for comprehensive record keeping.
🔔
Notify support teams instantly upon issue creation
Alert your customer service agents the moment an engineering bug is logged in GitLab so they can keep clients informed.
🔀
Route tickets conditionally based on issue priority
Assign Zendesk tickets to specific support groups or adjust priorities automatically based on the labels submitted in GitLab.
🔄
Keep Zendesk tickets updated as issues change
Synchronize status updates across platforms so that modifying a GitLab project issue automatically updates the linked Zendesk ticket.
🔍
Search organizations and users to prevent duplicates
Look up existing user profiles and organizations in Zendesk before creating new records, maintaining clean customer data structures.
✅
Solve tickets automatically when issues are closed
Handle lifecycle changes seamlessly by updating Zendesk tickets to solved the moment a GitLab project issue is closed.
💬
Extend your workflow alerts to team messaging channels
Connect your GitLab and Zendesk integration to Slack to broadcast major issue updates and ticket resolutions to your team.
And much more...
Who is GitLab + Zendesk integration for?
Engineering and support teams managing development issues and customer tickets who need seamless coordination between engineering and customer support find this workflow essential.
Engineering managers
Support leads
Client success teams
DevOps engineers
Product owners
Quality assurance specialists
📈
Engineering managers
You're tracking development issues in GitLab, but customer impact is hidden in support tickets — this integration means every GitLab issue links directly to Zendesk tickets so you can see support volume per bug.
⚡
Support leads
You're answering tickets in Zendesk, but bug fixes happen in GitLab without your team knowing, so customers wait anxiously — with this integration, ticket statuses update automatically when issues close.
🤝
Client success teams
You're updating clients on bug fixes in Zendesk, but engineering updates stay trapped in GitLab, leaving everyone out of the loop — automating both apps means your team sees every issue update instantly.
📊
DevOps engineers
You're deploying code and managing project issues in GitLab, but manual handoffs to Zendesk cause dropped requests — this integration means every issue creates a ticket without human delay.
👥
Product owners
You're planning roadmaps in GitLab while support handles tickets in Zendesk, resulting in disconnected customer feedback — connecting these apps means ticket details flow straight into your issue tracker.
🗂️
Quality assurance specialists
You're logging bugs in GitLab, but tracking them against Zendesk tickets is entirely manual and full of gaps — with this integration, every closed issue updates the ticket history seamlessly.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate GitLab + Zendesk
Build and manage your GitLab + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect GitLab + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect GitLab + Zendesk Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect GitLab + Zendesk Now
In Just 1 Click!
Frequently Asked Questions
How do I connect GitLab to Zendesk?
You can connect GitLab to Zendesk in 1 click using ready templates on Integrately or ask Integrately AI to build the workflow. It links your development issues to customer support tickets alongside tools like Slack, GitHub, and Jira Software Cloud.
Can I automatically create a Zendesk ticket when a GitLab issue is opened?
Can I connect GitLab, Zendesk, and Slack?
What is a good Zapier alternative for GitLab and Zendesk?
How do GitLab project issues trigger Zendesk updates?
How are Zendesk tickets updated when GitLab issues close?
Can I automate this workflow without any coding experience?
Is the GitLab and Zendesk integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect GitLab or Zendesk With 1500+ Other Apps
Popular GitLab Integrations
Connect GitLab to version control, CI/CD, and project management tools to streamline your engineering pipeline.
See All
GitLab Integrations
GitLab Integrations
No popular apps found
Popular Zendesk Integrations
Sync Zendesk with CRM, email, and live chat platforms to expand your customer support capabilities.
See All
Zendesk Integrations
Zendesk Integrations
No popular apps found
