Create GitHub issue for new Jira Service Desk ticket
Jira Service Desk + GitHub Integration
Jira Service Desk + GitHub Integration
Integrate GitHub to Jira Service Desk in one click, or tell Integrately AI how you want each issue handled. Log requests, update support tickets, alert your engineering channel, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Commit is created in GitHub- Issue is created in GitHub
- Repo issue is created in GitHub
- Issues assigned to me from a GitHub organization in GitHub
- Repository is created in GitHub
- Pull request is created in GitHub
- Release is created in GitHub
- Repo event is created in GitHub
- Commit comment is created in GitHub
- Gist is created in GitHub
- Team is created in GitHub
- Milestone is created in GitHub
- Branch is created in GitHub
- Organization is created in GitHub
- Label is created in GitHub
- Collaborator is created in GitHub
2.
Trusted by experts at...
Ready Workflows for GitHub + Jira Service Desk Integration
Create Jira Service Desk requests from new GitHub issues, update support tickets, sync details, notify teams, and track progress, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your GitHub + Jira Service Desk flow
Teams connect these tools to log support tickets, alert engineering channels, and keep project documentation updated. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Notion (3)
Notion (3) +
Confluence (3)
Confluence (3) +
Sentry (3)
Sentry (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zendesk (3)
Zendesk (3) G
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Create a Jira Service Desk request from every new GitHub issue, and notify your support channel in Slack
New GitHub issues instantly appear in Jira Service Desk as support requests while Slack alerts your team, removing manual handoffs between engineering and support.
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When a Jira Service Desk request is created from a GitHub pull request, comment on the pull request and notify your team in Slack
Pull requests automatically generate tracked support requests in Jira Service Desk and notify your Slack channel, keeping developers and support staff coordinated.
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When a Jira Service Desk request is updated, add a comment in GitHub and post the update in Slack
Support request updates post comments back to GitHub issues and notify your team on Slack, keeping developers updated on customer tickets.
G
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Use Claude to summarise every new GitHub release, create a Jira Service Desk announcement request, and post the brief in Slack
Claude generates release summaries that become Jira Service Desk requests and get announced in Slack, keeping stakeholders informed without manual writing.
Supported triggers and actions for Jira Service Desk and GitHub
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
GitHub Triggers & Actions
Issues assigned to me from a GitHub organization in GitHub
Triggers the automation when a GitHub issue is assigned to the particular user
Try it → Pull request is created in GitHub
Triggers the automation when a new pull request is created
Try it → Commit comment is created in GitHub
Triggers the automation when a comment is added to a commit in the repository
Try it → Branch is created in GitHub
Triggers the automation when a new branch is created in a git repository
Try it → Organization is created in GitHub
Triggers the automation when a new organization is created
Try it → Collaborator is created in GitHub
Triggers the automation when a new event or workout session is scheduled
Try it → What can you automate with GitHub + Jira Service Desk?
Streamline your software development and customer support lifecycle with powerful automated workflows.
🔄
Create Jira Service Desk requests from new GitHub issues
Automatically open a support ticket in Jira Service Desk whenever an issue or pull request is created in GitHub. Your support team sees developer issues without manual copying.
📝
Capture every submitted issue field and description
Map all available issue details, labels, and author notes into separate Jira Service Desk request fields instead of basic text summaries.
🔔
Alert the right support agent instantly
Notify designated team members or support channels the moment a critical GitHub issue arrives in your Jira Service Desk queue.
🔀
Route requests based on submitted labels and tags
Send bug-labeled GitHub issues to urgent support queues while routine enhancements route to standard workflows automatically.
🔄
Keep support tickets updated as code changes
Synchronise request statuses and add comments back and forth between GitHub commits and Jira Service Desk tickets in real time.
🔍
Search and update existing requests without duplicates
Check for existing Jira Service Desk requests before creating new ones, updating current tickets when duplicate issues appear.
✔️
Handle later status changes and pull request merges
Automatically update customer service requests and close tracking tickets when GitHub pull requests are merged or releases occur.
🔌
Extend your workflow to Slack or Notion
Connect your GitHub and Jira Service Desk core flow with Slack, Notion, or 1,500+ other apps for complete operational visibility.
And much more...
Who is GitHub + Jira Service Desk integration for?
Engineering and support teams managing software delivery and customer requests benefit by automating issue handoffs, keeping tickets synchronised, and eliminating manual tracking.
Engineering managers
Support leads
Client success managers
Operations teams
QA engineers
Product managers
📈
Engineering managers
You're reviewing sprint burndowns in GitHub but your support reports only update when someone manually exports tickets, so the metric counts you're optimising against are always a few hours behind — with this integration, every new issue creates a request instantly and your data stays current.
⚡
Support leads
You need to act fast when critical bugs appear in repositories, but you find out about them too late because nobody copied the issue over — this integration means every GitHub commit or issue automatically opens a support request so your agents respond immediately.
🤝
Client success managers
You answer to key clients who want to see progress on their reported feature requests, but tracking them across repositories takes hours — automating both apps means every GitHub update populates your support queue instantly and clients get accurate answers.
📊
Operations teams
The volume of incoming code issues and customer requests is too high for anyone to keep up by hand, leading to missed tickets and broken workflows — connecting these apps means every submission flows into its proper destination without manual data entry.
🔧
QA engineers
You own testing and depend on developers to hand over fixed GitHub issues before you can verify them, causing constant bottlenecks — with this integration, every closed pull request updates your support tracking workflow automatically.
🗂️
Product managers
You need a reliable history of feature requests and bug reports, but manual entry keeps leaving gaps in your records — automating these systems means every repository event is logged precisely in your support database.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Service Desk + GitHub
Build and manage your Jira Service Desk + GitHub automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + GitHub with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect GitHub to Jira Service Desk?
You can connect GitHub to Jira Service Desk in 1 click using ready-made workflows on Integrately, or use Integrately AI to build custom automations involving Slack, Notion, and Zendesk.
Can I automatically create Jira Service Desk requests from GitHub issues?
Can I connect GitHub, Jira Service Desk, and Slack?
What is a good Zapier alternative for GitHub and Jira Service Desk?
How does GitHub handle issue triggers in integrations?
Can Jira Service Desk trigger updates in other connected apps?
Do I need coding skills to automate GitHub and Jira Service Desk?
Is the GitHub and Jira Service Desk integration free?
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