GatewayAPI SMS + Zendesk Integration

Integrate GatewayAPI SMS to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Send automated SMS notifications, update support tickets, log customer details, and alert your team instantly.

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1.
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • GatewayAPI SMS
    Send message in GatewayAPI SMS
  • GatewayAPI SMS
    Send a message using any character or emoji in GatewayAPI SMS
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for GatewayAPI SMS + Zendesk Integration

Send SMS notifications for new tickets, update contact details, log support activities, and alert your team, all in just one click.

Most popular automationmost-popular-automations
Zendesk + GatewayAPI SMS Integration

Send GatewayAPI SMS message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - GatewayAPI SMS integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in GatewayAPI SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic GatewayAPI SMS messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your GatewayAPI SMS + Zendesk flow

Log support interactions in spreadsheets, sync customer profiles with your CRM, and notify teams in chat tools. Pick a combination and activate it in one click.

GatewayAPI SMS
Zendesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
HubSpotHubSpot (3)
+
ShopifyShopify (3)
+
Google SheetsGoogle Sheets (3)
+
GmailGmail (3)
Z
G
S
When a ticket is created in Zendesk, send an SMS via GatewayAPI SMS and notify your support channel in Slack
New Zendesk tickets trigger an instant SMS via GatewayAPI SMS while posting an alert in Slack, keeping support reps fully informed.
Z
G
S
When a ticket is solved in Zendesk, send a confirmation SMS via GatewayAPI SMS and update your team in Slack
Resolved Zendesk tickets automatically send a satisfaction SMS via GatewayAPI SMS and post a success note in Slack.
Z
G
S
When a user is created in Zendesk, send a welcome SMS via GatewayAPI SMS and announce it in Slack
New Zendesk users instantly receive a welcome SMS via GatewayAPI SMS while your team hears about it in Slack.

Supported triggers and actions for GatewayAPI SMS and Zendesk

Mix and match to build the exact automation you need

GatewayAPI SMS
GatewayAPI SMS Triggers & Actions
No trigger is available
Send message in GatewayAPI SMS
Delivers a message to a designated recipient
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Send a message using any character or emoji in GatewayAPI SMS
Sends a message using any character or emoji
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with GatewayAPI SMS + Zendesk?

Streamline your support operations by connecting customer communications with instant SMS alerts and automated ticket updates.

What you can automate?
💬
Send instant SMS alerts for new support tickets
Automatically trigger an SMS message via GatewayAPI SMS the moment a new ticket is created in Zendesk, ensuring your support team never misses an inbound request.
📋
Capture every submitted ticket field and note
Map all available Zendesk ticket details and user properties into your downstream tools instead of just basic names, making your records much more useful for review.
🔔
Notify the right support agent immediately
Alert designated team members in chat apps or via text message as soon as high-priority customer issues arrive in your support queue.
🔀
Route messages based on ticket priority
Send different text alerts or update separate tracking lists depending on whether a Zendesk ticket is marked urgent, normal, or low priority.
🔄
Keep external records synchronized as tickets change
Update tracking sheets, CRM contacts, and project boards automatically whenever ticket statuses or user details are modified in Zendesk.
🔍
Add or update records without creating duplicates
Search for existing customer profiles before creating new entries, keeping your CRM and spreadsheet databases clean and organized.
✅
Trigger closing actions when tickets are solved
Send satisfaction confirmation texts and update external order or deal statuses automatically the moment a Zendesk ticket reaches resolution.
🔗
Extend support workflows to chat and email tools
Connect your core support pair with Slack, Gmail, or Google Sheets to build robust multi-step automation pipelines for your entire organization.
And much more...

Who is GatewayAPI SMS + Zendesk integration for?

Support teams, managers, and customer success leaders rely on this integration to eliminate manual updates, accelerate communications, and keep every stakeholder aligned.

Support analysts
Support analysts
Emergency response coordinators
Emergency response coordinators
Client account managers
Client account managers
High-volume helpdesk leads
High-volume helpdesk leads
Technical support engineers
Technical support engineers
Operations auditors
Operations auditors
📈
Support analysts
You analyze ticket resolution metrics every week but your tracking sheet only updates when someone manually exports support tickets, so the response counts you review are always outdated — this integration means every new ticket lands in the sheet instantly and your metrics stay current.
⚡
Emergency response coordinators
You need to act fast on critical customer outages, but you find out about high-priority issues too late when support queues back up — automating both apps means every urgent ticket triggers an instant mobile text and your team responds immediately.
🤝
Client account managers
You answer to key clients who want to see prompt progress on their reported issues, but manual status updates leave them waiting — with this integration, every ticket milestone automatically triggers a notification message and your clients stay informed.
🌊
High-volume helpdesk leads
The volume of inbound customer inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and delayed resolutions — this integration means every created ticket processes instantly and no customer inquiry falls through the cracks.
🔗
Technical support engineers
You own the technical troubleshooting stage and depend on frontline agents to hand over ticket details correctly, but manual copy errors cause confusion — automating both apps means every ticket handoff transfers accurate data right away.
📋
Operations auditors
You need a reliable history of customer communications for compliance reviews, but keep finding gaps in audit logs due to missed manual updates — connecting these apps means every interaction is recorded accurately and your audit history remains complete.
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Why choose Integrately to automate GatewayAPI SMS + Zendesk

Build and manage your GatewayAPI SMS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect GatewayAPI SMS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect GatewayAPI SMS to Zendesk?
Frequently Asked Questions
You can connect GatewayAPI SMS to Zendesk in 1 click using ready-made templates on Integrately or by asking Integrately AI to build the automation. It links your helpdesk tickets directly to mobile SMS messaging alongside tools like Slack, HubSpot, and Google Sheets.
Can I automatically send an SMS when a Zendesk ticket is created?
Frequently Asked Questions
Can I connect GatewayAPI SMS, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for GatewayAPI SMS and Zendesk?
Frequently Asked Questions
How does GatewayAPI SMS handle ticket data in this integration?
Frequently Asked Questions
Can I update Zendesk tickets automatically from customer actions?
Frequently Asked Questions
Do I need coding skills to automate GatewayAPI SMS and Zendesk?
Frequently Asked Questions
Is the GatewayAPI SMS and Zendesk integration free?
Frequently Asked Questions
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