Vonage SMS API + Freshservice Integration

Connect Vonage SMS API to Freshservice - Automate your workflows in 1-click

Set up Vonage SMS API automations to send targeted SMS messages, automate appointment reminders, and track campaign engagement. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Skip the manual back and forth! Easily automate the flow of data between Vonage SMS API & Freshservice using Integrately.

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Ready Workflows For Vonage SMS API + Freshservice Integration

Just click on the workflow you want to automate

Send Vonage SMS API message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Vonage SMS API integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Vonage SMS API notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Vonage SMS API messages for new Freshservice tickets today - your customers will appreciate it!

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Create Your Own Vonage SMS API & Freshservice Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

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Vonage SMS API + Freshservice Integration

SMS is delivered in Vonage SMS API Instant
Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated

Send SMS in Vonage SMS API
Triggers the automation whenever an SMS is successfully delivered
Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

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750 Tasks

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Integrate Vonage SMS API & Freshservice In 1 Click
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Want to automate something else in your workflow?

You Can Also Connect Vonage SMS API or Freshservice With 1200+ Other Apps

Whether you're building a customer communication portal or adding messaging capability to your existing application, the Vonage SMS API platform provides everything you need to get started in minutes.

See Vonage SMS API Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations