Freshservice + TeamWave Integration

Connect Freshservice to TeamWave - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Make use of TeamWave automations to centralize customer data, sync data across different platforms, automate lead nurturing, and improve sales funnels. Skip the manual back and forth! Easily automate the flow of data between Freshservice & TeamWave using Integrately.
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TeamWave + Freshservice Integration

Create Freshservice ticket for new TeamWave deal

TeamWave is a great tool for managing customer relationships. However, when an deal is created in TeamWave, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshservice whenever an deal is created in TeamWave. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Freshservice + TeamWave Integration

Create TeamWave person from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding persons in TeamWave. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - TeamWave integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a person in TeamWave.

This makes it easy to keep track of your support tickets and persons in one place.
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Freshservice + TeamWave Integration
1.
  • Freshservice
    Ticket is created in Freshservice

    Triggers the automation whenever a new ticket is created

  • Freshservice
    Ticket is updated in Freshservice

    Triggers the automation whenever a ticket is modified

  • Freshservice
    Requester is created in Freshservice

    Triggers the automation whenever a new requester is created

  • Freshservice
    Requester is updated in Freshservice

    Triggers the automation whenever a requester is updated

  • TeamWave
    Person is created in TeamWave

    Triggers the automation whenever a new person is created

  • TeamWave
    Person is updated in TeamWave

    Triggers the automation whenever a person's profile is updated

  • TeamWave
    Project is created in TeamWave

    Triggers the automation whenever a new project is created

  • TeamWave
    Deal is created in TeamWave

    Triggers the automation whenever a deal is created

  • TeamWave
    Deal is updated in TeamWave

    Triggers the automation whenever a deal is updated

  • TeamWave
    Task is created in TeamWave

    Triggers the automation whenever a new task is created

  • TeamWave
    Task list is created in TeamWave

    Triggers the automation whenever a new task list is created

  • TeamWave
    Organization is created in TeamWave

    Triggers the automation whenever a new organization is created

  • TeamWave
    Organization is updated in TeamWave

    Triggers the automation whenever any organization's profile is modified

  • TeamWave
    Milestone is created in TeamWave

    Triggers the automation whenever a new milestone is created

  • TeamWave
    Time log is created in TeamWave

    Triggers the automation whenever a new time log is created

  • TeamWave
    Activity is created in TeamWave

    Triggers the automation whenever a new activity is created

2.
  • Freshservice
    Create ticket in Freshservice

    Automatically generates a new ticket

  • Freshservice
    Create requester in Freshservice

    Automatically generates new requester profiles with particular parameters

  • Freshservice
    Get requester by ID in Freshservice

    Automatically retrieves a requester's information using their unique ID

  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

    Automatically retrieves a group by its ID

  • TeamWave
    Create person in TeamWave

    Automatically generates a new person

  • TeamWave
    Search person in TeamWave

    Automatically retrieves information about a person

  • TeamWave
    Update person in TeamWave

    Automatically updates the information of a person

  • TeamWave
    Create deal in TeamWave

    Automatically generates a new deal with

  • TeamWave
    Update deal in TeamWave

    Automatically updates deal information based on new criteria or changes

  • TeamWave
    Search deal in TeamWave

    Automatically retrieves and find a deal

  • TeamWave
    Create task in TeamWave

    Automatically creates a new task

  • TeamWave
    Create activity in TeamWave

    Automatically generates a new activity or task

  • TeamWave
    Create organization in TeamWave

    Automatically generates a new invoice

  • TeamWave
    Update organization in TeamWave

    Automatically updates organization information

  • TeamWave
    Search organization in TeamWave

    Automatically finds and retrieves information about a organization

  • TeamWave
    Create event in TeamWave

    Automatically adds a new contact to the contact list

  • TeamWave
    Search user in TeamWave

    Automatically searches for a user

  • TeamWave
    Create milestone in TeamWave

    Automatically creates a milestone to track progress

  • TeamWave
    Create project in TeamWave

    Automatically creates a new project

  • TeamWave
    Add follower in TeamWave

    Automatically increase your follower count

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Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

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TeamWave is a unified platform that allows you to manage your projects, sales and customer relations (CRM) and human resource efficiently. It's packed with features like project management, automation, time tracking and reporting.

See TeamWave Integrations

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