Create Freshservice ticket for new Superchat contact
Superchat + Freshservice Integration
Freshservice + Superchat Integration
Connect Freshservice to Superchat in 1 click
Free forever.Use premium features free for 14 days.1.
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
Contact is updated in Superchat Instant- Note is created in Superchat Instant
- Outbound message is created in Superchat Instant
- Inbound message is created in Superchat Instant
- Contact is created in Superchat Instant
2.
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Create Freshservice requester for new Superchat contact
Superchat + Freshservice Integration
Create Superchat note for new Freshservice ticket
Freshservice + Superchat Integration
Create Superchat contact from new Freshservice ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Superchat. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Superchat integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Superchat.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Superchat integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Superchat.
This makes it easy to keep track of your support tickets and contacts in one place.
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Freshservice
Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.
Superchat
Simplify your customer connections with Superchat. It lets you manage all your messaging channels - WhatsApp, Instagram DM, Facebook Messenger, and email - in one unified platform. This helps you respond fast, personalize outreach, and boost engagement.
