Create Freshservice ticket for new Solve CRM contact
Solve CRM + Freshservice Integration
Solve CRM + Freshservice Integration
Integrate Freshservice to Solve CRM in one click, or tell Integrately AI how you want each requester handled. Create contacts in Solve CRM, log support requests, alert your team, and keep records synchronized automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Solve CRM- Company is created in Solve CRM
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Create contact in Solve CRM
- Create company in Solve CRM
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Freshservice + Solve CRM Integration
Capture support requests, create CRM contacts, keep customer details updated, alert your team, and trigger follow-ups, all in just one click.
Most popular automations
Create Solve CRM contact from new Freshservice ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Solve CRM. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
Create Freshservice requester for new Solve CRM contact
Solve CRM + Freshservice Integration
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshservice + Solve CRM flow
Sync customer support data into your wider stack, notify team channels, and trigger automated follow-ups instantly. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Hubspot (4)
Hubspot (4) +
Calendly (3)
Calendly (3) +
Gmail (3)
Gmail (3) +
Stripe (3)
Stripe (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) F
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Add every new Freshservice requester as a contact in Solve CRM, and notify your support channel in Slack.
New Freshservice requesters immediately become contacts in Solve CRM while your support team hears about it in Slack, eliminating manual entry.
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Create a company in Solve CRM for every new Freshservice ticket, and alert your support team in Slack.
Every new support ticket creates a company profile in Solve CRM and alerts your support team in Slack for faster coordination.
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When a Freshservice ticket is updated, update the corresponding Solve CRM record and post the change in Slack.
Ticket updates in Freshservice instantly reflect in Solve CRM while keeping your team updated in Slack.
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When a requester is updated in Freshservice, sync the details to Solve CRM and notify your account managers in Slack.
Requester profile updates in Freshservice automatically sync to Solve CRM and notify account managers in Slack.
Supported triggers and actions for Solve CRM and Freshservice
Mix and match to build the exact automation you need
Solve CRM Triggers & Actions
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Freshservice + Solve CRM?
Streamline your customer support and CRM workflows with automated syncs, instant notifications, and robust record management.
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Sync Freshservice requesters to Solve CRM contacts automatically
Turn every new requester in Freshservice into a contact in Solve CRM the moment they are created. Eliminate manual data entry and keep your customer records perfectly synchronized.
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Capture every ticket field without manual copying
Map all submitted Freshservice ticket details directly into Solve CRM company profiles. Ensure your team has complete context for every support interaction.
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Alert your team instantly when tickets arrive
Notify support and success teams the second a new ticket or requester is logged in Freshservice. Speed up response times and improve client satisfaction.
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Route data dynamically based on ticket properties
Perform different actions in Solve CRM depending on the priority or category of the Freshservice ticket. Direct high-priority issues to the appropriate team members instantly.
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Keep CRM records current as tickets evolve
Automatically update Solve CRM records whenever a Freshservice ticket or requester profile changes. Maintain accurate customer histories across both systems.
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Prevent duplicate records with intelligent creation
Check existing database entries before creating new contacts or companies in Solve CRM. Keep your CRM clean and free of duplicate customer profiles.
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Handle status changes and follow-up tasks
Trigger automated workflows in Solve CRM when support tickets are resolved or updated. Ensure smooth transitions between customer support and account management.
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Extend your workflow to third-party business apps
Connect your Freshservice and Solve CRM core workflow with Slack, HubSpot, Calendly, and other essential tools. Build comprehensive multi-step automations effortlessly.
And much more...
Who is Freshservice + Solve CRM integration for?
IT service teams and customer success managers rely on this integration to eliminate duplicate data entry and accelerate ticket resolution.
IT Operations Directors
Customer Support Leads
Client Success Managers
Helpdesk Administrators
Support Engineers
Data Compliance Officers
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IT Operations Directors
You review support throughput and ticket resolution metrics every week, but manual data exports leave your dashboards incomplete and outdated — automating both apps means every support event updates your CRM instantly and your reports stay accurate.
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Customer Support Leads
You need to act fast on incoming client issues, but tickets sitting in your helpdesk take too long to reach your CRM records — connecting these apps means every new requester and ticket syncs immediately for rapid follow-up.
🤝
Client Success Managers
You answer to key accounts that demand immediate visibility into support requests and resolution progress, but manual logging causes delays — this integration means your client history remains transparent and up to date.
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Helpdesk Administrators
The volume of daily support tickets is too high for your staff to keep up with manual CRM data entry without making mistakes — automating both apps means every ticket and requester flows into your database without human error.
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Support Engineers
You own ticket resolution and depend on upstream requesters being logged correctly before you can begin troubleshooting — with this integration, every contact detail arrives ready for action the moment it is created.
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Data Compliance Officers
You need a reliable customer history across your IT helpdesk and CRM platforms, but manual record-keeping keeps creating gaps — this integration means every support ticket and contact syncs seamlessly without missing a single entry.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Solve CRM + Freshservice
Build and manage your Solve CRM + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Solve CRM + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Solve CRM + Freshservice Now 
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Frequently Asked Questions
How do I connect Freshservice to Solve CRM?
You can connect Freshservice to Solve CRM instantly using pre-built workflows or Integrately AI. Simply pick a ready template, link your accounts, and start syncing your support tickets and CRM contacts in minutes.
Can I automatically create Solve CRM contacts when a new requester is added in Freshservice?
Can I connect Freshservice, Solve CRM, and Slack?
What is a good Zapier alternative for Freshservice and Solve CRM?
How does Freshservice handle ticket updates in this integration?
How does Solve CRM manage company records from support tickets?
Do I need coding skills to automate Freshservice and Solve CRM?
Is the Freshservice and Solve CRM integration free?
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