Freshservice + Slack Integration

Connect Freshservice to Slack in 1 click

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Popular Freshservice + Slack Workflows

Send Slack message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Slack integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Freshservice tickets today - your customers will appreciate it!

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Send Slack message for new Freshservice ticket

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Create Your Own Freshservice & Slack Integration Without Any Code

Create Custom Workflow

Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice
Message is posted on private channel in Slack
Group message is received in Slack
Direct message is received in Slack
Reaction is added in Slack
Channel is created in Slack
Custom emoji is added in Slack
User is created in Slack
File is created in Slack

Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice
Send channel message in Slack
Send direct message in Slack
Send private channel message in Slack
Reply to channel message in Slack
Search message in Slack
Invite user to channel in Slack
Search user by email in Slack
Update profile in Slack
Create channel in Slack
Set channel topic in Slack
Get user by id in Slack
Search user in Slack
Set status in Slack
Get Message Permalink in Slack
Add reminder in Slack

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Popular Alternative

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750 Tasks

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2,000 Tasks

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You Can Also Connect Freshservice or Slack With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Slack brings all your communication together in one place. You can easily share and search for files, automate your workflow with bots, and message your team members for group conversations - be it your computer, phone or tablet.

See Slack Integrations