Microsoft Teams + Freshservice Integration

Integrate Freshservice to Microsoft Teams in one click, or tell Integrately AI how you want each ticket handled. Notify your support team, coordinate online meetings, and log support updates instantly.

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1.
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
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2.
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

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Ready Workflows Ready Workflows for Freshservice + Microsoft Teams Integration

Notify support teams of new tickets, update requesters when status changes, coordinate online meetings, and alert channels, all in just one click.

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Freshservice + Microsoft Teams Integration

Send Microsoft Teams message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Microsoft Teams integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Microsoft Teams notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Teams messages for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + Microsoft Teams flow

Teams often need to track support issues in project tools, store documents, and log resolution metrics across platforms. Pick a combination and activate it in one click.

Microsoft Teams
Freshservice
+
Jira Software CloudJira Software Cloud (3)
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Google DriveGoogle Drive (3)
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Jira Software CloudJira Software Cloud (3)
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ConfluenceConfluence (3)
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Google SheetsGoogle Sheets (3)
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GmailGmail (3)
F
J
M
Create a Jira Software Cloud issue from every new Freshservice ticket, and notify your support channel in Microsoft Teams
New Freshservice tickets instantly generate matching Jira Software Cloud issues while your support channel receives a notification in Microsoft Teams.
F
J
M
When a Freshservice ticket is updated, update the Jira Software Cloud issue and notify your team in Microsoft Teams
Ticket updates in Freshservice automatically synchronize with Jira Software Cloud and post notifications directly into Microsoft Teams.
F
J
M
Use Claude to analyse urgent Freshservice tickets, create a priority Jira Software Cloud issue, and alert Microsoft Teams
Claude assesses incoming Freshservice tickets so priority issues instantly trigger Jira Software Cloud tasks and Microsoft Teams alerts.

Supported triggers and actions for Microsoft Teams and Freshservice

Mix and match to build the exact automation you need

Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
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Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
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Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
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New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
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Get chat message in Microsoft Teams
Get chat message
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Search user in Microsoft Teams
Searches for a user
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Send channel message in Microsoft Teams
Sends a message to a channel
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Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
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Create channel in Microsoft Teams
Creates a new channel
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Search channel in Microsoft Teams
Searches for a channel
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Create online meeting in Microsoft Teams
Schedules a new online meeting
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Get user by ID in Microsoft Teams
Retrieves user information using their id
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Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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What can you automate with Freshservice + Microsoft Teams?

Streamline your IT service management by connecting ticket lifecycles directly to team collaboration channels and downstream tools.

What you can automate?
🎫
Post Microsoft Teams alerts for new tickets
Automatically send a channel message in Microsoft Teams the moment a ticket is created in Freshservice, ensuring your support staff never miss a new customer request.
📋
Capture every submitted ticket field
Map all custom ticket attributes, priorities, and requester details directly into your destination workflows instead of just basic names and email addresses.
💬
Notify the right person instantly
Route specific ticket updates and high-priority alerts to designated Microsoft Teams channels so responsible engineers can take action without delay.
🔀
Branch workflows by ticket priority
Perform different actions depending on whether a submitted Freshservice ticket is marked as low, medium, urgent, or high priority.
🔄
Keep destinations up to date as tickets change
Automatically synchronize ticket modifications, status changes, and resolution notes across your connected tools in real time.
🔍
Add or update without creating duplicates
Search existing requester records before creating new entries, preventing clutter and keeping your databases clean and organized.
✅
Handle later status changes and resolutions
Trigger automated follow-up messages, logging actions, or archive updates when a Freshservice ticket is marked resolved or closed.
🔌
Extend workflows to popular third-party apps
Connect your Freshservice and Microsoft Teams automation further by syncing data into Google Sheets, Jira Software Cloud, or Gmail.
And much more...

Who is Freshservice + Microsoft Teams integration for?

IT support teams, service desk managers, and operations specialists use this integration to streamline ticketing workflows, eliminate manual status checks, and keep stakeholders coordinated across platforms.

IT reporting managers
IT reporting managers
Support dispatchers
Support dispatchers
Service delivery leads
Service delivery leads
Helpdesk supervisors
Helpdesk supervisors
Escalation engineers
Escalation engineers
System administrators
System administrators
📈
IT reporting managers
You're compiling helpdesk metrics across multiple channels but your reporting spreadsheets only update when someone manually exports tickets, so the resolution numbers you're presenting are always outdated — automating both apps means every new ticket lands in your logs instantly and your metrics stay current.
⚡
Support dispatchers
You need to respond immediately when critical customer issues arrive, but you find out about urgent tickets too late because notifications are trapped in email inboxes — with this integration, every critical support request triggers an instant alert in Microsoft Teams and your team acts faster.
🤝
Service delivery leads
You answer to external clients who want real-time visibility into their support progress, but compiling status reports by hand eats into your daily schedule — connecting these apps means ticket updates are broadcasted automatically and your clients stay informed without manual effort.
📊
Helpdesk supervisors
Support volume is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned tickets piling up in queues — automating both apps means every incoming ticket is tracked and routed instantly so nothing falls through the cracks.
🔧
Escalation engineers
You own the technical resolution step and depend on front-line support agents to hand over ticket details manually, causing frustrating communication delays — this integration means every escalated issue transfers with full context straight into your engineering workflow.
🗂️
System administrators
You need a reliable audit history of support activity, but you keep finding gaps in your records because manual logging is inconsistent — automating both apps means every ticket creation and update is logged with precision and your system history remains complete.
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Why choose Integrately to automate Microsoft Teams + Freshservice

Build and manage your Microsoft Teams + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Teams + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Freshservice to Microsoft Teams?
Frequently Asked Questions
You can connect Freshservice to Microsoft Teams instantly using 1-click workflows on Integrately or by asking Integrately AI to build the automation and map the fields.
Can I automatically post Microsoft Teams notifications when a new Freshservice ticket is created?
Frequently Asked Questions
Can I connect Freshservice, Microsoft Teams, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Microsoft Teams?
Frequently Asked Questions
How does the Freshservice integration handle ticket updates?
Frequently Asked Questions
Can Microsoft Teams send direct alerts for specific ticket priorities?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and Microsoft Teams?
Frequently Asked Questions
Is the Freshservice and Microsoft Teams integration free?
Frequently Asked Questions
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