Create Jira Software Server issue for new Freshservice ticket
Freshservice + Jira Software Server Integration
Jira Software Server + Freshservice Integration
Integrate Freshservice to Jira Software Server in one click, or tell Integrately AI how you want each ticket handled. Create issues, update statuses, notify your team, and track support progress automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Server- Issue is updated in Jira Software Server
- Issue is created(via JQL) in Jira Software Server
- Project is created in Jira Software Server
- Comment is added in Jira Software Server
- Issue type is created in Jira Software Server
- Issue priority is created in Jira Software Server
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
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Ready Workflows for Freshservice + Jira Software Server Integration
Capture support tickets, create matching issues, update tracking states, alert your engineering team, and log project progress, all in just one click.
Most popular automation
- 1of1
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Connect more apps to your Freshservice + Jira Software Server flow
Send instant team alerts, document resolved tickets in knowledge bases, and sync project repositories right after your issues are created. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Confluence (4)
Confluence (4) +
GitHub (4)
GitHub (4) +
Bitbucket (4)
Bitbucket (4) +
Zoom (4)
Zoom (4) +
Google Drive (4)
Google Drive (4) F
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Create a Jira Software Server issue from every new Freshservice ticket, and notify your support channel on Slack.
New Freshservice tickets instantly generate a Jira Software Server issue and post an alert on Slack, keeping support and engineering aligned without manual copying.
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When a Freshservice ticket requester is updated, search for the user in Jira Software Server and post the update in Slack.
Requester profile updates in Freshservice trigger user verification in Jira Software Server and broadcast the change on Slack, keeping contact details current.
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When a Jira Software Server issue is updated, fetch the ticket group in Freshservice and notify your team on Slack.
Issue modifications in Jira Software Server retrieve the assigned group from Freshservice and announce the status change on Slack.
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If a Freshservice ticket priority is high, create an urgent Jira Software Server issue and alert the escalation channel in Slack.
High-priority Freshservice tickets instantly open flagged Jira Software Server issues and page your escalation channel on Slack.
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Use Claude to summarise every new Freshservice ticket, create a Jira Software Server issue, and post the brief in Slack.
Claude generates concise issue summaries from Freshservice tickets before creating Jira Software Server tasks and alerting Slack.
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When a Jira Software Server comment is added, get the requester in Freshservice and notify the project lead on Slack.
New comments in Jira Software Server retrieve requester records from Freshservice and notify project leads on Slack.
Supported triggers and actions for Jira Software Server and Freshservice
Mix and match to build the exact automation you need
Jira Software Server Triggers & Actions
Issue is created in Jira Software Server
Triggers the automation when a new issue is created
Try it → Issue is created(via JQL) in Jira Software Server
Triggers the automation when a new issue is created via JQL
Try it → Project is created in Jira Software Server
Triggers the automation when a new project is created
Try it → Issue type is created in Jira Software Server
Triggers the automation when a new issue type is added
Try it → Issue priority is created in Jira Software Server
Triggers the automation when priority is assignd to any issue
Try it → Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Freshservice + Jira Software Server?
Streamline your IT helpdesk and engineering operations by connecting ticket lifecycles directly to your agile project management boards.
🎫
Create Jira issues from Freshservice tickets automatically
Turn every inbound Freshservice support ticket into a tracked Jira Software Server issue the moment it is logged. Eliminate manual copying and ensure developers never miss a support request.
📋
Capture every submitted ticket field and detail
Map complete Freshservice descriptions, priorities, and requester details directly into your Jira Software Server issue fields. Your development board receives rich context for every task.
🔔
Alert your team the moment a ticket arrives
Notify your support or engineering team instantly on Slack whenever a new Freshservice ticket generates a Jira Software Server issue. Keep everyone aligned on urgent items.
🔀
Route issues based on ticket priority and category
Set conditional rules to handle high-priority Freshservice tickets differently than routine requests when creating Jira Software Server issues. Ensure urgent items get immediate attention.
🔄
Keep issue statuses synchronized across platforms
Update matching Jira Software Server issues automatically whenever a Freshservice ticket status changes. Maintain accurate progress tracking without duplicate data entry.
🔍
Search and update existing records without duplicates
Look up existing Jira Software Server issues by field before creating new entries, preventing duplicate tasks when tickets are updated in Freshservice.
⚙️
Handle later ticket status changes and comments
Sync new comments and status modifications between Freshservice tickets and Jira Software Server issues automatically as work progresses toward resolution.
🔗
Extend your workflow to Slack, Confluence, and more
Connect your Freshservice and Jira Software Server flow with Slack, Confluence, or GitHub to notify teams, create documentation pages, or open repository issues.
And much more...
Who is Freshservice + Jira Software Server integration for?
Connecting Freshservice and Jira Software Server helps IT support teams, engineering leads, and operations managers eliminate manual handoffs and keep project tracking accurate.
Support operations managers
IT incident responders
Customer success directors
Service desk agents
Engineering team leads
Quality assurance leads
📈
Support operations managers
You're reviewing helpdesk metrics across Freshservice but your incident logs only update when someone manually copies data over, so the resolution counts you're reporting on are always hours behind — with this integration, every ticket lands as an issue instantly and your data stays current.
⚡
IT incident responders
You need to act fast on critical customer tickets, but delays in manually creating developer tasks mean you find out about escalations too late — automating both apps means every urgent request triggers a Jira Software Server issue instantly so you can begin triage right away.
🤝
Customer success directors
You answer to key clients who want real-time visibility into their reported bugs, but manual updates between support and engineering leave gaps in your progress reports — connecting these apps means every ticket status change is reflected immediately and clients stay fully informed.
🔄
Service desk agents
The volume of inbound support tickets is too high for anyone to keep up by hand when forwarding bugs to development, leading to missed handoffs — this integration means every support ticket creates its matching issue automatically without manual copy-pasting.
⚙️
Engineering team leads
You own the development follow-up and depend on support agents to hand over complete technical context from Freshservice, but details often get lost in transit — automating both apps means every issue arrives in Jira Software Server with full requester and ticket details intact.
📋
Quality assurance leads
You need a reliable audit history of every reported bug from initial support ticket to final deployment, but manual tracking leaves gaps in your logs — this integration means every support ticket and code update is documented reliably across your entire stack.
Did you know?
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Why choose Integrately to automate Jira Software Server + Freshservice
Build and manage your Jira Software Server + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Server + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Freshservice to Jira Software Server?
You can connect Freshservice to Jira Software Server in 1 click using ready workflows on Integrately. Pick a pre-built template, authenticate your accounts, and let Integrately AI handle the setup.
Can I automatically create a Jira issue when a Freshservice ticket is created?
Can I connect Freshservice, Jira Software Server, and Slack?
What is a good Zapier alternative for Freshservice and Jira Software Server?
How does Freshservice ticket data transfer to Jira Software Server?
Can I sync issue status updates back to Freshservice tickets?
Do I need coding skills to automate Freshservice and Jira Software Server?
Is the Freshservice and Jira Software Server integration free?
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