Freshservice + HubSpot Integration

Connect Freshservice to HubSpot in 1 click

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • HubSpot
    Contact is created in HubSpot
  • HubSpot
    Contact is created in a list in HubSpot
  • HubSpot
    Contact is updated in HubSpot
  • HubSpot
    Company is created in HubSpot
  • HubSpot
    Company is updated in HubSpot
  • HubSpot
    Deal is created in HubSpot
  • HubSpot
    Deal stage is changed in HubSpot
  • HubSpot
    Deal is updated in HubSpot
  • HubSpot
    Task is created in HubSpot
  • HubSpot
    Task is updated in HubSpot
  • HubSpot
    Task is marked as done in HubSpot
  • HubSpot
    Quote is created in HubSpot
  • HubSpot
    Quote is created or updated in HubSpot
  • HubSpot
    New Line item is created in HubSpot
  • HubSpot
    LineItem is created/updated in HubSpot
  • HubSpot
    Product is created in HubSpot
  • HubSpot
    Product is updated in HubSpot
  • HubSpot
    Form is submitted in HubSpot
  • HubSpot
    Feedback form is submitted in HubSpot
  • HubSpot
    Email event is created in HubSpot
  • HubSpot
    Engagement is created in HubSpot
  • HubSpot
    Engagement is created/modified in HubSpot
  • HubSpot
    Blog post is created in HubSpot
  • HubSpot
    Blog tag is created in HubSpot
  • HubSpot
    Social media message is broadcasted in HubSpot
  • HubSpot
    Workflow is created in HubSpot
  • HubSpot
    Email subscription timeline is created in HubSpot
  • HubSpot
    Ticket is created in HubSpot
  • HubSpot
    Ticket is updated in HubSpot
  • HubSpot
    File is created/uploaded in HubSpot
  • HubSpot
    Form is created in HubSpot
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Ready Workflows Ready Workflows   for Freshservice + HubSpot Integration

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Most popular automationsmost-popular-automations
HubSpot + Freshservice Integration

Create Freshservice ticket for new HubSpot deal

HubSpot is a great tool for managing customer relationships. However, when an deal is created in HubSpot, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshservice whenever an deal is created in HubSpot. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Freshservice + HubSpot Integration

Create HubSpot contact from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in HubSpot. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - HubSpot integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in HubSpot.

This makes it easy to keep track of your support tickets and contacts in one place.
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Who Is This Integration For?

Sales Teams
Sales Teams
Customer Support Managers
Customer Support Managers
Marketing Departments
Marketing Departments
SME Business Owners
SME Business Owners
IT Administrators
IT Administrators
Sales Teams
Sales teams often struggle to keep customer interactions and support requests synchronized. They might miss important updates about customers' support tickets, which can affect their ability to close deals effectively.
Customer Support Managers
Customer support managers need to track sales notes and lead status to provide better context for support tickets. Without integration, they might miss important sales information when resolving customer issues.
Marketing Departments
Marketing teams face challenges in aligning ongoing campaigns with customer feedback and tickets. They might not have timely insights into customer pain points expressed in support tickets, which can lead to misaligned messaging.
SME Business Owners
Small and medium-sized business owners often juggle multiple roles without a clear view of customer interactions across sales and support channels, leading to missed opportunities and customer dissatisfaction.
IT Administrators
IT administrators may find it challenging to maintain efficiency between sales and IT support systems. When systems are not interconnected, IT administrators waste time manually updating information between them.
Freshservice logo
HubSpot logo

What Can You Automate With Freshservice + HubSpot

Create a Freshservice Ticket for New HubSpot Deal
Whenever a new deal is created in HubSpot, a corresponding ticket is automatically generated in Freshservice. This helps you provide seamless support for new sales opportunities by streamlining communication between sales and support teams.
Update HubSpot Contact with Freshservice Ticket Status
Automatically update the status of a related HubSpot contact when a Freshservice ticket is updated. This keeps your sales and marketing teams informed about customers' latest support interactions, so they can tailor their approach accordingly.
Add HubSpot Notes when Freshservice Ticket is Closed
When a support ticket is closed in Freshservice, a note is automatically added to the relevant HubSpot contact. This ensures your teams have a complete view of past interactions, helping them improve customer follow-up and service.
Create HubSpot Task from New Freshservice Ticket
Upon creation of a new ticket in Freshservice, a task can be created in HubSpot to notify the relevant sales team. This keeps your sales team proactive in addressing customer needs alongside their sales efforts.
Send HubSpot Emails for High-Priority Freshservice Tickets
Automatically send an email from HubSpot to your sales team when a high-priority ticket is created in Freshservice. This quick communication ensures that sales reps are aware of potential issues affecting current deals, allowing for immediate follow-up.
And much more...
Automations

Top 10 Most Popular Freshservice Automations from
Integrately Community

Just click on the workflow you want to automate

Freshservice logo
Aha! logo
Create Aha! feature for new Freshservice ticket
Activate
Freshservice logo
Microsoft Excel logo
Create Microsoft Excel row for new Freshservice ticket
Activate
Freshservice logo
Telegram logo
Send Telegram message for new Freshservice ticket
Activate
Freshservice logo
ClickSend SMS logo
Create ClickSend SMS contact for new Freshservice ticket
Activate
Freshservice logo
Slack logo
Send Slack message for new Freshservice ticket
Activate
Freshservice logo
Aha! logo
Create Aha! feature for new Freshservice ticket
Activate
Freshservice logo
Microsoft Excel logo
Create Microsoft Excel row for new Freshservice ticket
Activate
Freshservice logo
Telegram logo
Send Telegram message for new Freshservice ticket
Activate
Freshservice logo
ClickSend SMS logo
Create ClickSend SMS contact for new Freshservice ticket
Activate
Freshservice logo
Slack logo
Send Slack message for new Freshservice ticket
Activate
Freshservice logo
Online Live Support logo
Send Online Live Support message for new Freshservice ticket
Activate
Freshservice logo
Microsoft Teams logo
Send Microsoft Teams message for new Freshservice ticket
Activate
Freshservice logo
Google Sheets logo
Create Google Sheets row for new Freshservice ticket
Activate
Freshservice logo
Google Sheets logo
Create Google Sheets row for new Freshservice requester
Activate
Chatbot logo
Freshservice logo
Create Freshservice ticket for new Chatbot response
Activate
Freshservice logo
Online Live Support logo
Send Online Live Support message for new Freshservice ticket
Activate
Freshservice logo
Microsoft Teams logo
Send Microsoft Teams message for new Freshservice ticket
Activate
Freshservice logo
Google Sheets logo
Create Google Sheets row for new Freshservice ticket
Activate
Freshservice logo
Google Sheets logo
Create Google Sheets row for new Freshservice requester
Activate
Chatbot logo
Freshservice logo
Create Freshservice ticket for new Chatbot response
Activate

Top 10 Most Popular HubSpot Automations from
Integrately Community

Most popularmost-popular-automations
01
Google Sheets logo
HubSpot logo
Create HubSpot contact for new Google Sheets row
02
Amelia logo
HubSpot logo
Update HubSpot contact from new Amelia booking
03
Google Sheets logo
HubSpot logo
Create HubSpot company for new Google Sheets row
04
Amelia logo
HubSpot logo
Create HubSpot deal for new Amelia booking
05
WordPress logo
HubSpot logo
Create HubSpot contact for new WordPress user
cloud
HubSpot
app integration
06
HubSpot logo
Sharepoint logo
Create Sharepoint folder for new HubSpot deal
07
sevDesk logo
HubSpot logo
Create HubSpot contact for new sevDesk contact
08
Rezdy logo
HubSpot logo
Create HubSpot contact from new Rezdy contact
09
Airtable logo
HubSpot logo
Create HubSpot contact for new Airtable record
10
Microsoft Excel logo
HubSpot logo
Create HubSpot contact for new Microsoft Excel row
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You Can Also Connect Freshservice or HubSpot With 1400+ Other Apps

Freshservice
Freshservice
Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.
HubSpot
HubSpot
Hubspot is your all-in-one stop for all of your marketing software needs. We offer a complete suite of tools to help you connect and convert customers through social media, email, webinars, video, blogging and more.