Send Slack message for new Freshchat message
Freshchat + Slack Integration
Freshchat + Slack Integration
Integrate Freshchat to Slack in one click, or tell Integrately AI how you want each customer conversation handled. Notify your team, update records, route customer queries, and keep support threads aligned automatically.
Free forever.Use premium features free for 14 days.1.
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
Message is posted on private channel in Slack- Group message is received in Slack
- Direct message is received in Slack
- Reaction is added in Slack
- Channel is created in Slack
- Custom emoji is added in Slack
- User is created in Slack
- File is created in Slack
2.
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
- Search user in Slack
- Get thread messages in Slack
- Send channel message in Slack
- Send direct message in Slack
- Send private channel message in Slack
- Reply to channel message in Slack
- Search message in Slack
- Invite user to channel in Slack
- Search user by email in Slack
- Update profile in Slack
- Create channel in Slack
- Set channel topic in Slack
- Get user by id in Slack
- Set status in Slack
- Get Message Permalink in Slack
- Add reminder in Slack
Trusted by experts at...
Ready Workflows for Freshchat + Slack Integration
Alert your team to new messages, route resolved chats, track support updates, and notify stakeholders, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshchat + Slack flow
Capture incoming customer chats and save them to your CRM, notify your support team, and trigger automated follow-ups across your tools. Pick a combination and activate it in one click.
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Hubspot (4)
Hubspot (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zendesk (3)
Zendesk (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) +
Notion (3)
Notion (3) F
H
S
Create a HubSpot contact for every new user in Freshchat, and notify your sales team in Slack
New users in Freshchat are automatically created as contacts in HubSpot and your sales team receives an instant alert in Slack.
F
H
S
When a Freshchat conversation is resolved, update the matching HubSpot contact and post the update in Slack
Resolved support conversations automatically update contact records in HubSpot while keeping your Slack channel informed.
F
H
S
Create a HubSpot deal when a Freshchat conversation reopens, and alert your account team in Slack
Reopened customer conversations instantly create follow-up deals in HubSpot and notify your account managers on Slack.
F
H
S
Use Claude to evaluate Freshchat message sentiment, create a priority contact in HubSpot, and alert Slack
Claude analyses Freshchat message sentiment so high-priority contacts are logged in HubSpot and flagged in Slack instantly.
Supported triggers and actions for Freshchat and Slack
Mix and match to build the exact automation you need
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
Try it → Direct message is received in Slack
Triggers the automation when a direct message is received
Try it → File is created in Slack
Triggers the automation when a particular action in the workflow fails
Try it → What can you automate with Freshchat + Slack?
Streamline your customer service operations by connecting Freshchat and Slack for instant communication and automated workflows.
💬
Notify your team of new customer messages instantly
Automatically send a Slack message whenever a new message is created in Freshchat, ensuring your support team responds without delay.
📋
Capture every message detail in your records
Map all submitted chat data and user information into your databases or spreadsheets instead of just basic notifications.
🔔
Alert the right support agent immediately
Route incoming customer queries directly to the correct team member in Slack the moment the conversation begins.
🔀
Route chats based on customer inputs
Send urgent messages to priority channels while routing standard inquiries to general support feeds based on conversation content.
🔄
Keep your destination records up to date
Automatically update ticket statuses, contact records, and tracking sheets when Freshchat conversations are resolved or reopened.
👤
Create users and contacts without duplicates
Check existing records and create or update user profiles across your CRM whenever new interactions occur.
✅
Manage conversation status changes smoothly
Trigger follow-up actions and team notifications whenever a Freshchat conversation is resolved or marked active again.
🔌
Extend your workflow to external apps
Connect your Freshchat and Slack core flow with HubSpot, Google Sheets, or Notion to build comprehensive multi-step automations.
And much more...
Who is Freshchat + Slack integration for?
Support managers, customer success reps, and agents use this integration to eliminate manual message copying, speed up team notifications, and keep customer interactions synchronized.
Support Analysts
Customer Support Agents
Client Success Managers
Support Operations Leads
Technical Account Managers
Support Supervisors
📈
Support Analysts
You're reviewing customer communication metrics but your tracking sheet only updates when someone manually exports chat logs, so the response time counts you're optimising against are always a few hours behind — with this integration, every new conversation lands in your records instantly and your data stays current.
⚡
Customer Support Agents
You need to act fast on customer inquiries, but you find out about urgent chats too late because notifications are trapped inside customer service portals — with this integration, every new message triggers immediate team alerts and your response times drop significantly.
🤝
Client Success Managers
You answer to key clients who want to see prompt issue resolution, but manual status updates slow down your reporting cycle — with this integration, every resolved chat updates your tracking logs automatically and your clients receive timely updates.
📊
Support Operations Leads
The volume of daily customer chats is too high for anyone to keep up with by hand, leading to missed follow-ups and unassigned conversations — with this integration, every incoming request is routed and logged instantly without manual effort.
🔧
Technical Account Managers
You own the technical troubleshooting step and depend on front-line support agents to hand over ticket details manually — with this integration, every escalated chat creates structured issues in your tracking tools the moment it arrives.
🗂️
Support Supervisors
You need a reliable history of customer interactions for quality assurance, but keep finding gaps where resolved chats were never recorded — with this integration, every conversation state change is captured seamlessly across your tools.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshchat + Slack
Build and manage your Freshchat + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshchat + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshchat + Slack Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshchat to Slack?
You can connect Freshchat to Slack instantly using 1-click automation on Integrately. Pick a ready template or ask Integrately AI to build your workflow. It connects seamlessly with Hubspot, Google Sheets, Gmail, and 1,500+ other apps.
Can I automatically notify my Slack team when a new Freshchat message is created?
Can I connect Freshchat, Slack, and HubSpot?
What is a good Zapier alternative for Freshchat and Slack?
How does Freshchat handle conversation resolution events in integrations?
How does Slack receive notifications from Freshchat?
Can I set up this integration without coding?
Is the Freshchat and Slack integration free?
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