Flock + Zendesk Integration

Integrate Flock to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Notify your team, create users, update organizations, and track ticket resolutions automatically.

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1.
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Flock
    Send message in Flock
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Flock + Zendesk Integration

Notify your team of new tickets, create matching users, update organizations, and sync support notes, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Flock Integration

Send Flock message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Flock integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Flock notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Flock messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Flock + Zendesk flow

Route support data to messaging channels, project trackers, and CRMs the moment tickets update. Pick a combination and activate it in one click.

Flock
Zendesk
+
SlackSlack (4)
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Jira Software CloudJira Software Cloud (4)
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ConfluenceConfluence (4)
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SalesforceSalesforce (4)
+
Google DriveGoogle Drive (4)
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GmailGmail (4)
Z
S
F
When a new Zendesk ticket is created, send a notification in Slack and post an alert in Flock.
New Zendesk tickets reach your Slack channel and Flock team chat instantly so support agents never miss an inquiry.
Z
S
F
When a Zendesk ticket is updated, post the change in Slack and notify your team in Flock.
Keep your team updated in Slack and Flock whenever important changes happen to active Zendesk tickets.
Z
S
F
When a Zendesk ticket is solved, celebrate the resolution in Slack and notify your team in Flock.
Celebrate resolved support issues with automated Slack notifications and Flock channel updates.
Z
S
F
When a new user is created in Zendesk, welcome them in Slack and announce it in Flock.
New customer profiles added in Zendesk trigger welcome notices in Slack and team alerts in Flock.

Supported triggers and actions for Flock and Zendesk

Mix and match to build the exact automation you need

Flock
Flock Triggers & Actions
No trigger is available
Send message in Flock
Delivers a message to a designated recipient
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Flock + Zendesk?

Streamline your customer support workflows by connecting Zendesk ticket events directly to Flock team communications.

What you can automate?
🎯
Trigger instant team notifications for new tickets
Send a message in Flock automatically the moment a new Zendesk ticket is created. Your support staff gets immediate visibility without checking dashboards.
📝
Capture every submitted ticket field and detail
Map complete Zendesk ticket descriptions, tags, and user information into your Flock team messages instead of basic titles. Your team gets full context instantly.
🔔
Alert the right support agent immediately
Direct urgent customer inquiries to specific Flock communication channels the second tickets arrive. Eliminate delayed responses and missed customer issues.
🔀
Route messages based on ticket priority and tags
Send high-priority Zendesk tickets to urgent Flock channels while routing standard inquiries to general support feeds. Customize communication flow intelligently.
🔄
Keep communication channels updated as tickets change
Post automatic updates in Flock whenever a Zendesk ticket is modified or reassigned. Keep your entire department synchronized in real time.
🔍
Search and update existing user records
Look up existing Zendesk organizations and users before creating new profiles or tickets. Prevent duplicate entries and maintain clean customer databases.
✅
Celebrate resolved support tickets automatically
Announce successful ticket resolutions in Flock the moment they are marked solved in Zendesk. Acknowledge team milestones effortlessly.
✉️
Extend support workflows to email and project tools
Trigger Gmail notifications or Jira issue updates alongside your Flock messages for a truly comprehensive customer support pipeline.
And much more...

Who is Flock + Zendesk integration for?

Support teams, managers, and system administrators looking to eliminate manual notification gaps and keep support tickets synchronized with team communication.

Support operations leads
Support operations leads
Incident response managers
Incident response managers
Customer success account managers
Customer success account managers
High-volume support representatives
High-volume support representatives
Technical support engineers
Technical support engineers
Quality assurance specialists
Quality assurance specialists
📈
Support operations leads
You're reviewing support queue metrics but your team chat only updates when someone manually posts ticket summaries, so the response time numbers you're analysing against are always a few hours behind — with this integration, every ticket event triggers instant notifications and your team stays fully aligned.
⚡
Incident response managers
You manage critical customer escalations and need to act fast, but critical ticket alerts get buried in crowded inboxes before reaching your response team — this integration means every urgent support ticket pings your Flock channel immediately and response times drop significantly.
🤝
Customer success account managers
You answer to key clients who want to see rapid progress on their open support issues, but manual status checks leave you scrambling for updates during review calls — automating both apps means your team chat receives live ticket updates as they happen and client reports write themselves.
📊
High-volume support representatives
The ticket volume is too high for anyone to keep up by hand, leading to missed updates and frustrated customers waiting on replies — connecting these apps means every new ticket and status change flows directly into your team communication channels without manual data entry.
⚙️
Technical support engineers
You own the troubleshooting step and depend on front-line agents to hand over ticket details correctly, but missing information stalls your diagnosis — this integration means every ticket detail, user profile, and organization record is transmitted accurately on arrival.
🗂️
Quality assurance specialists
You need a reliable history of support interactions and keep finding gaps in your activity logs due to manual tracking errors — with this integration, every Zendesk ticket creation, update, and resolution is cleanly documented across your workspace.
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Why choose Integrately to automate Flock + Zendesk

Build and manage your Flock + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Flock + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect Flock to Zendesk?
Frequently Asked Questions
You can connect Flock to Zendesk in 1 click using Integrately. Choose from ready templates or ask Integrately AI to set up your workflow, connecting Slack, Jira Software Cloud, and 1,500+ other apps.
Can I automatically send Flock messages when a Zendesk ticket is created?
Frequently Asked Questions
Can I connect Flock, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Flock and Zendesk?
Frequently Asked Questions
How does Flock handle messages and communication in this integration?
Frequently Asked Questions
How does Zendesk manage tickets and updates during automation?
Frequently Asked Questions
Can I automate my support workflows between Flock and Zendesk without coding?
Frequently Asked Questions
Is the Flock and Zendesk integration free?
Frequently Asked Questions
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