Create Zendesk ticket for new EspoCRM contact
EspoCRM + Zendesk Integration
EspoCRM + Zendesk Integration
Integrate EspoCRM to Zendesk in one click, or tell Integrately AI how you want each contact handled. Create support tickets, update contact details, alert your service team, and sync records automatically.
Free forever.Use premium features free for 14 days.1.
Target list is created in EspoCRM Instant- Contact is created in EspoCRM Instant
- Contact is deleted in EspoCRM Instant
- Contact is updated in EspoCRM Instant
- Task is created in EspoCRM Instant
- Task is updated in EspoCRM Instant
- Task is deleted in EspoCRM Instant
- Account is created in EspoCRM Instant
- Opportunity is created in EspoCRM Instant
- Meeting is created in EspoCRM Instant
- Opportunity is updated in EspoCRM Instant
- Case is created in EspoCRM Instant
- Account is updated in EspoCRM Instant
- Account is deleted in EspoCRM Instant
- Opportunity is deleted in EspoCRM Instant
- Case is updated in EspoCRM Instant
- Case is deleted in EspoCRM Instant
- Meeting is updated in EspoCRM Instant
- Meeting is deleted in EspoCRM Instant
- Lead is updated in EspoCRM Instant
- Lead is created in EspoCRM Instant
- Lead is deleted in EspoCRM Instant
- Call is created in EspoCRM Instant
- Call record is updated in EspoCRM Instant
- Call is deleted in EspoCRM Instant
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Search lead by name in EspoCRM
- Create contact in EspoCRM
- Search contact in EspoCRM
- Update contact in EspoCRM
- Delete contact in EspoCRM
- Create lead in EspoCRM
- Search lead email in EspoCRM
- Update lead in EspoCRM
- Delete lead in EspoCRM
- Create task in EspoCRM
- Create account in EspoCRM
- Create case in EspoCRM
- Create meeting in EspoCRM
- Search account in EspoCRM
- Update account in EspoCRM
- Delete opportunity in EspoCRM
- Delete meeting in EspoCRM
- Create opportunity in EspoCRM
- Search opportunity in EspoCRM
- Search meeting in EspoCRM
- Update opportunity in EspoCRM
- Update meeting in EspoCRM
- Search case in EspoCRM
- Update case in EspoCRM
- Delete account in EspoCRM
- Delete case in EspoCRM
- Create call in EspoCRM
- Search call in EspoCRM
- Update call in EspoCRM
- Delete call in EspoCRM
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for EspoCRM + Zendesk Integration
Capture support requests, sync new contacts, update ticket statuses, alert your support team, and log details, all in just one click.
Most popular automations
Create EspoCRM contact from new Zendesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in EspoCRM. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - EspoCRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in EspoCRM.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - EspoCRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in EspoCRM.
This makes it easy to keep track of your support tickets and contacts in one place.
Create Zendesk user for new EspoCRM contact
EspoCRM + Zendesk Integration
Create EspoCRM task for new Zendesk ticket
Zendesk + EspoCRM Integration
Create EspoCRM contact for new Zendesk group
Zendesk + EspoCRM Integration
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your EspoCRM + Zendesk flow
Teams often need to notify colleagues on messaging channels, log issues in project trackers, or schedule follow-up meetings after support tickets and CRM records sync. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Google Drive (8)
Google Drive (8) +
Calendly (8)
Calendly (8) E
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Add every new EspoCRM contact as a Zendesk ticket, and notify your support channel in Slack
New EspoCRM contacts instantly generate Zendesk tickets and your support channel hears about it in Slack, so your team never misses an inbound request.
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Log every new Zendesk ticket as an EspoCRM contact, and alert your support team in Slack
Inbound Zendesk tickets create new EspoCRM contacts automatically while Slack alerts your team, eliminating manual data entry.
Z
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When a Zendesk ticket is updated, update the matching EspoCRM contact and notify the account owner in Slack
Ticket updates in Zendesk immediately refresh EspoCRM contact records and notify the owner on Slack.
E
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Create a Zendesk ticket for every updated EspoCRM contact, and confirm it in Slack
Updated EspoCRM contacts trigger new Zendesk tickets while Slack confirms the action for your service desk.
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If a new Zendesk ticket is urgent, create an EspoCRM task and alert your senior support channel in Slack
Urgent Zendesk tickets automatically generate EspoCRM tasks and alert senior support staff on Slack.
Z
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When a Zendesk ticket is solved, update the EspoCRM contact case and post the resolution in Slack
Solved Zendesk tickets update EspoCRM cases and announce resolutions in Slack to keep teams aligned.
Z
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Use Claude to summarise every new Zendesk ticket, create an EspoCRM task, and post the brief in Slack
Claude generates ticket summaries that create EspoCRM tasks and brief your team in Slack.
E
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Turn every new EspoCRM contact into a Zendesk ticket, create a HubSpot deal, and announce it in Slack
New EspoCRM contacts spawn Zendesk tickets and HubSpot deals while Slack announces the pipeline growth.
Supported triggers and actions for EspoCRM and Zendesk
Mix and match to build the exact automation you need
EspoCRM Triggers & Actions
Instant
Target list is created in EspoCRM
Triggers the automation when a new target list is created
Try it → Instant
Contact is deleted in EspoCRM
Triggers the automation when a contact is removed from the particular list
Try it → Instant
Opportunity is created in EspoCRM
Triggers the automation when any opportunity is updated
Try it → Instant
Meeting is created in EspoCRM
Triggers the automation when a new meeting is scheduled
Try it → Instant
Opportunity is updated in EspoCRM
Triggers the automation when any opportunity is updated
Try it → Instant
Opportunity is deleted in EspoCRM
Triggers the automation when any opportunity is deleted
Try it → Instant
Meeting is updated in EspoCRM
Triggers the automation when the details of any meeting are updated
Try it → Instant
Lead is updated in EspoCRM
Triggers the automation when the lead information is updated
Try it → Instant
Lead is deleted in EspoCRM
Triggers the automation when a lead is removed from the system
Try it → Instant
Call record is updated in EspoCRM
Triggers the automation when call details are modified
Try it → Instant
Call is deleted in EspoCRM
Triggers the automation when a call is deleted from the log
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with EspoCRM + Zendesk?
Streamline your customer operations by connecting EspoCRM and Zendesk to eliminate manual data entry and synchronize support workflows.
🔄
Sync new EspoCRM contacts as Zendesk support tickets automatically
Every contact created in EspoCRM instantly generates a corresponding support ticket in Zendesk. Eliminate manual handoffs and ensure your service team starts working on accounts without delay.
📋
Capture every submitted contact detail and custom field
Map all available EspoCRM contact attributes directly into Zendesk ticket fields rather than just basic names. Your support queues become much more informative for frontline agents.
🔔
Alert your support team as soon as tickets arrive
Notify designated team members in messaging channels the moment critical tickets are created from CRM contacts. Response times improve when stakeholders have immediate visibility.
🔀
Route tickets differently based on contact tier or priority
Evaluate submitted customer attributes to trigger high-priority Zendesk tickets for enterprise accounts while standard tickets handle regular requests. Automated routing removes manual triage bottlenecks.
🔄
Keep CRM records updated as support tickets change
Synchronize ongoing ticket modifications in Zendesk back to your EspoCRM contact and case records in real time. Both sales and support departments maintain a single source of truth.
🔍
Add or update records instead of creating duplicates
Search existing databases before creating new entries to prevent messy duplicate accounts and tickets. Your EspoCRM and Zendesk environments remain clean and organized.
✅
Handle later status changes like solved or closed tickets
When a Zendesk support ticket is marked solved, automatically update the matching EspoCRM case status and trigger follow-up tasks. Closing loops becomes completely hands-free.
💬
Extend your support flows to team messaging apps
Connect EspoCRM and Zendesk core triggers with Slack to post automated updates, announce ticket resolutions, and keep cross-functional teams fully aligned.
And much more...
Who is EspoCRM + Zendesk integration for?
Support and sales teams depend on synchronized CRM records and ticketing data to eliminate manual handoffs and keep customer relationships fully aligned.
Support Operations Managers
Customer Support Leads
Account Managers
Service Desk Agents
Sales Representatives
CRM Administrators
📈
Support Operations Managers
You're reviewing customer satisfaction metrics across departments, but your support reports only update when someone manually exports ticket data, so your service KPIs are always hours behind — this integration means every Zendesk ticket syncs with EspoCRM instantly and your performance data stays current.
⚡
Customer Support Leads
You need to spot critical client issues the moment they arise in your support queue, but finding out about escalated tickets too late delays your response time — automating both apps means every new ticket creates an EspoCRM alert instantly and you can resolve issues faster.
🤝
Account Managers
You answer to key clients who want full visibility into their open support cases, but tracking down ticket statuses across platforms takes hours — connecting these apps means every Zendesk resolution updates your EspoCRM accounts automatically and your client reporting is always accurate.
📥
Service Desk Agents
Inbound support volume is too high for anyone to keep contact records updated by hand, leading to missing client history during calls — with this integration, every Zendesk ticket populates your EspoCRM database automatically and your agent workflows run smoothly.
🔄
Sales Representatives
You own the account follow-up after support onboarding finishes, but depending on support staff to manually hand over ticket notes creates dangerous blind spots — automating both apps means every solved Zendesk ticket updates your EspoCRM pipeline instantly and you never miss an upsell.
🗂️
CRM Administrators
You need a reliable customer history in EspoCRM, but manual data entry keeps leaving frustrating gaps in your support audit trails — connecting these apps means every Zendesk interaction logs in your CRM automatically and your historical records remain complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate EspoCRM + Zendesk
Build and manage your EspoCRM + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect EspoCRM + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
3
Automation is ready
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Frequently Asked Questions
How do I connect EspoCRM to Zendesk?
You can connect EspoCRM to Zendesk using 1-click ready workflows or Integrately AI. Start from the EspoCRM and Zendesk integration page, choose a template, and link your accounts within minutes.
Can I automatically create a Zendesk ticket when a new contact is added in EspoCRM?
Can I connect EspoCRM, Zendesk, and Slack?
What is a good Zapier alternative for EspoCRM and Zendesk?
How do contact updates in EspoCRM sync with Zendesk tickets?
What happens to Zendesk tickets when a support issue is solved?
Can I automate this workflow without any coding experience?
Is the EspoCRM and Zendesk integration free?
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