Erxes + Zendesk Integration

Q: Can I automatically create Zendesk tickets from Erxes form submissions?

Every form submission or customer chat in Erxes can automatically generate a support ticket in Zendesk. You can activate a ready-made automation in 1 click or use Integrately AI for custom workflows.

Q: Can I connect Erxes, Zendesk, and Slack?

All three apps work together seamlessly in multi-step flows. When an Erxes customer submits a message, it creates a Zendesk ticket and notifies your team instantly on Slack, alongside 1,500+ other apps.

Q: What is a good Zapier alternative for Erxes and Zendesk?

Integrately offers reliable Erxes and Zendesk integration with 20 million+ ready templates, 24/5 live support, and 3x to 10x lower cost than most alternatives.

Q: How does Erxes data sync with Zendesk tickets?

Customer details and form submissions collected in Erxes are mapped directly into new Zendesk tickets. There's a ready template — start from the Erxes and Zendesk integration.

Q: Can I update customer profiles in Erxes when a Zendesk ticket is solved?

Solved Zendesk tickets automatically update the corresponding user status and record resolution notes in Erxes. There's a ready template — start from the Erxes and Zendesk integration.

Q: Do I need coding skills to automate Erxes and Zendesk?

No coding skills are required to connect Erxes and Zendesk. You can use ready automation templates or describe your exact process to Integrately AI.

Q: Is the Erxes and Zendesk integration free?

The Erxes and Zendesk integration is available on Integrately with a free forever plan available, giving you access to ready templates and instant setup.

Integrate Erxes to Zendesk in one click, or tell Integrately AI how you want each form submission handled. Create and update tickets, manage user records, alert your support team, and trigger follow-ups automatically.

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Free forever.

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Customer is created in Erxes Instant
Customer is updated in Erxes Instant
Customer is deleted in Erxes Instant
Form submission is received in Erxes Instant
Company is created in Erxes Instant
Company is updated in Erxes Instant
Company is deleted in Erxes Instant
Admin sends engagement message in Erxes Instant
Customer sends a message in Erxes Instant
Admin sent message in Erxes Instant
Knowledge base is created in Erxes Instant
Knowledge base is updated in Erxes Instant
Knowledge base is deleted in Erxes Instant
Ticket is solved in Zendesk
Ticket is updated in Zendesk
Ticket is created in Zendesk
Ticket is created in view in Zendesk
Activity(Audit) is added for specific ticket in Zendesk
View is created in Zendesk
User is created in Zendesk
Group is created in Zendesk
Organization is created in Zendesk

Get organization by id in Zendesk
Create ticket in Zendesk
Update ticket in Zendesk
Add comment to ticket in Zendesk
Search ticket in Zendesk
Add tag to ticket in Zendesk
Create user in Zendesk
Update user in Zendesk
Search agent in Zendesk
Search user in Zendesk
Get user by id in Zendesk
Create organization in Zendesk
Update organization in Zendesk
Search organization in Zendesk
Search group in Zendesk

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Ready Workflows for Erxes + Zendesk Integration

Capture customer enquiries, create support tickets, manage user records, keep your team updated, and trigger follow-ups, all in just one click.

Create Zendesk ticket for new Erxes contact

If you're using Erxes to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Erxes will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.

Activate

Create Zendesk user for new Erxes contact

Erxes + Zendesk Integration

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Connect more apps to your Erxes + Zendesk flow

Support teams often need to log customer issues in CRMs, alert engineers, or send confirmation emails after a ticket opens. Pick a combination and activate it in one click.

Slack (8)

HubSpot (8)

Gmail (8)

Jira Software Cloud (8)

Typeform (8)

Stripe (8)

Create a Zendesk ticket for every new Erxes customer, and notify your support team instantly on Slack

New Erxes customers automatically generate a Zendesk ticket while your support team gets notified in Slack, eliminating manual entry and missed enquiries.

When a Zendesk ticket is solved, update the customer record in Erxes and announce the resolution in Slack

Solved Zendesk tickets update customer profiles in Erxes instantly, while Slack notifies your team of the successful resolution.

When a Zendesk ticket is updated, sync the change to Erxes and post the status update in your Slack support channel

Ticket modifications in Zendesk immediately reflect in Erxes and broadcast to your Slack support channel.

Create a Zendesk ticket from every Erxes form submission, open the corresponding issue in Slack, and alert the team

Erxes form submissions generate Zendesk tickets and notify your team in Slack the moment they arrive.

If an Erxes form submission is high priority, create an urgent Zendesk ticket and page the duty manager on Slack

High-priority Erxes submissions trigger urgent Zendesk tickets and notify the duty manager in Slack.

When a Zendesk ticket is closed, log the closure details in Erxes and post a summary in your Slack review channel

Closed Zendesk tickets update Erxes logs and post a summary report directly into Slack.

Use Claude to summarise every Erxes customer message, create a corresponding Zendesk ticket, and post the summary brief in Slack

Claude summarises Erxes messages, generates a Zendesk ticket, and posts the briefing notes in Slack.

When an Erxes form submission arrives, create a Zendesk ticket, add the contact in HubSpot, and announce the lead in Slack

Erxes form submissions create Zendesk tickets, update HubSpot contacts, and broadcast alerts in Slack.

Create a Zendesk ticket for every new Erxes company, and sync the company profile to HubSpot

New Erxes companies automatically generate Zendesk tickets while synchronizing company profiles to HubSpot.

When a Zendesk ticket is created, update the contact record in Erxes and log the interaction in HubSpot

New Zendesk tickets update customer profiles in Erxes and log activity history inside HubSpot.

When a Zendesk ticket status changes, update the Erxes customer profile and sync the lifecycle stage in HubSpot

Ticket status updates in Zendesk reflect in Erxes profiles and update HubSpot lifecycle stages.

Create a Zendesk ticket from an Erxes form submission, and add a corresponding deal in HubSpot

Erxes form submissions create Zendesk tickets and open associated sales deals in HubSpot automatically.

If an Erxes customer belongs to an enterprise tier, create a priority Zendesk ticket and update the account tier in HubSpot

Enterprise Erxes customers trigger priority Zendesk tickets and update account tiers in HubSpot.

When a Zendesk ticket is solved, record the resolution date in Erxes and update the deal status in HubSpot

Solved Zendesk tickets update resolution timestamps in Erxes and refresh deal statuses in HubSpot.

Use ChatGPT to analyse every Erxes customer message sentiment, create a Zendesk ticket, and log the insight in HubSpot

ChatGPT analyses Erxes message sentiment, creates a Zendesk ticket, and logs insights in HubSpot.

When an Erxes form submission is received, create a Zendesk ticket, sync the contact to HubSpot, and create a task in Slack

Erxes form submissions create Zendesk tickets, sync HubSpot contacts, and assign follow-up tasks in Slack.

Create a Zendesk ticket for every new Erxes customer, and send a welcome email via Gmail

New Erxes customers generate Zendesk tickets while welcoming confirmation emails are sent via Gmail.

When a Zendesk ticket is created, send a confirmation email via Gmail and update the customer in Erxes

New Zendesk tickets trigger confirmation emails via Gmail and update customer profiles in Erxes.

When a Zendesk ticket is updated, notify the client via Gmail and log the note in Erxes

Ticket updates in Zendesk trigger client notifications via Gmail and log notes in Erxes.

Create a Zendesk ticket from an Erxes form submission, and send a draft follow-up email via Gmail

Erxes form submissions create Zendesk tickets and queue draft follow-up emails in Gmail.

If an Erxes form submission indicates a billing issue, create a Zendesk ticket and send an invoice alert via Gmail

Billing-related Erxes submissions create Zendesk tickets and dispatch invoice alert emails via Gmail.

When a Zendesk ticket is solved, send a feedback request via Gmail and update the Erxes status

Solved Zendesk tickets trigger automated feedback request emails via Gmail and update Erxes statuses.

Use Gemini to draft a support response for every Erxes customer message, create a Zendesk ticket, and email it via Gmail

Gemini drafts support responses for Erxes messages, creates Zendesk tickets, and emails clients via Gmail.

When an Erxes form submission is received, create a Zendesk ticket, send a confirmation via Gmail, and create a notification task in Slack

Erxes form submissions create Zendesk tickets, send email confirmations via Gmail, and alert teams in Slack.

Create a Zendesk ticket for every Erxes form submission, and log the bug in Jira Software Cloud

Erxes form submissions generate Zendesk support tickets and log corresponding bug issues in Jira Software Cloud.

When a Zendesk ticket is created, notify the engineering lead and create an issue in Jira Software Cloud linked to Erxes

New Zendesk tickets trigger engineering notifications and open linked issues in Jira Software Cloud.

When a Zendesk ticket is escalated, update the Erxes customer status and move the Jira Software Cloud issue to in-progress

Escalated Zendesk tickets update Erxes customer records and advance Jira Software Cloud issues to in-progress.

Create a Zendesk ticket from an Erxes customer message, and open a corresponding task in Jira Software Cloud

Erxes customer messages generate Zendesk support tickets and open associated development tasks in Jira Software Cloud.

If a Zendesk ticket contains a technical bug tag, create a Jira Software Cloud bug issue and update Erxes

Tagged technical Zendesk tickets generate bug issues in Jira Software Cloud and update Erxes records.

When a Zendesk ticket is closed, update the Erxes customer record and close the linked Jira Software Cloud issue

Closed Zendesk tickets update Erxes customer records and close associated Jira Software Cloud issues.

Use Perplexity to extract technical requirements from an Erxes message, create a Zendesk ticket, and log the epic in Jira Software Cloud

Perplexity extracts requirements from Erxes messages, creates Zendesk tickets, and logs epics in Jira Software Cloud.

When an Erxes form submission arrives, create a Zendesk ticket, create a Jira Software Cloud issue, and notify the team in Slack

Erxes form submissions create Zendesk tickets, log Jira Software Cloud issues, and notify teams in Slack.

Create a Zendesk ticket from every Typeform submission, and sync the respondent data to Erxes

Typeform survey submissions generate Zendesk support tickets and sync respondent profiles into Erxes.

When a Zendesk ticket is created, pull data from Typeform to update Erxes customer records

New Zendesk tickets pull survey data from Typeform to enrich Erxes customer profiles.

When a Zendesk ticket is updated, sync survey notes from Typeform and update Erxes

Ticket updates in Zendesk sync survey notes from Typeform and update customer records in Erxes.

Create a Zendesk ticket for every Typeform response, and open a customer profile in Erxes

Typeform survey responses generate Zendesk support tickets and open corresponding customer profiles in Erxes.

If a Typeform response indicates churn risk, create a high-priority Zendesk ticket and update Erxes customer tags

Churn-risk Typeform responses create high-priority Zendesk tickets and update Erxes customer tags.

When a Zendesk ticket is solved, log the feedback from Typeform into Erxes for review

Solved Zendesk tickets log associated Typeform survey feedback into Erxes for ongoing review.

Use Claude to categorise survey answers from Typeform, create a Zendesk ticket, and update Erxes profiles

Claude categorises Typeform survey answers, generates Zendesk tickets, and updates Erxes profiles.

When a Typeform submission is received, create a Zendesk ticket, update Erxes, and send an alert via Slack

Typeform submissions create Zendesk tickets, update Erxes records, and notify teams in Slack.

Create a Zendesk ticket for every new Stripe customer, and log the profile in Erxes

New Stripe customers generate onboarding Zendesk tickets and log profile records in Erxes.

When a Zendesk billing ticket is created, fetch customer details from Stripe and update Erxes

Billing Zendesk tickets fetch customer details from Stripe and update corresponding Erxes profiles.

When a Stripe payment fails, create a Zendesk ticket and update the customer status in Erxes

Failed Stripe payments create Zendesk support tickets and update customer account statuses in Erxes.

Create a Zendesk ticket when a Stripe subscription is cancelled, and update the Erxes account record

Cancelled Stripe subscriptions create Zendesk retention tickets and update Erxes account records.

If a Stripe invoice is overdue, create a high-priority Zendesk ticket and notify the account owner in Erxes

Overdue Stripe invoices generate high-priority Zendesk tickets and notify account owners in Erxes.

When a Zendesk ticket is solved, check Stripe subscription status and update Erxes accordingly

Solved Zendesk tickets verify Stripe subscription statuses and update Erxes customer accounts.

Use ChatGPT to summarize customer payment issues in Stripe, create a Zendesk ticket, and update Erxes

ChatGPT summarises Stripe payment issues, creates Zendesk tickets, and updates customer profiles in Erxes.

When a Stripe payment fails, create a Zendesk ticket, update Erxes, and alert the finance team in Slack

Failed Stripe payments create Zendesk tickets, update Erxes records, and alert finance teams in Slack.

Supported triggers and actions for Erxes and Zendesk

Mix and match to build the exact automation you need

Erxes Triggers & Actions

Instant

Customer is created in Erxes

Triggers the automation when a new customer is created

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Instant

Customer is updated in Erxes

Triggers the automation when customer details are updated

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Instant

Customer is deleted in Erxes

Triggers the automation when a customer is removed from the database

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Instant

Form submission is received in Erxes

Triggers the automation when a form is filled

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Instant

Company is created in Erxes

Triggers the automation when a new company is created

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Instant

Company is updated in Erxes

Triggers the automation when a company is updated

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Instant

Company is deleted in Erxes

Triggers the automation when a company is deleted

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Instant

Admin sends engagement message in Erxes

Triggers the automation when an admin sends an engagement message to a contact

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Instant

Customer sends a message in Erxes

Triggers the automation when a customer sends a message

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Instant

Admin sent message in Erxes

Triggers the automation when the admin sends a message to someone

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Instant

Knowledge base is created in Erxes

Triggers the automation when new knowledge base is created

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Instant

Knowledge base is updated in Erxes

Triggers the automation when a knowledge base is modified

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Instant

Knowledge base is deleted in Erxes

Triggers the automation when a knowledge base is deleted

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Zendesk Triggers & Actions

Ticket is solved in Zendesk

Triggers the automation when a ticket is solved

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Ticket is updated in Zendesk

Triggers the automation when a ticket is updated

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Ticket is created in Zendesk

Triggers the automation when a new ticket is created

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Ticket is created in view in Zendesk

Triggers the automation when a new ticket is created in a particular view

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Activity(Audit) is added for specific ticket in Zendesk

Triggers the automation when a ticket is audited

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View is created in Zendesk

Triggers the automation when a new view is created

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User is created in Zendesk

Triggers the automation when a new user is created

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Group is created in Zendesk

Triggers the automation when a new group is created

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Organization is created in Zendesk

Triggers the automation when a new organization is created

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What can you automate with Erxes + Zendesk?

Streamline your customer support pipeline by connecting chat interactions directly to your ticketing workflow.

Get Started For Free

🎫

Create Zendesk tickets from Erxes submissions

Automatically generate a Zendesk support ticket the moment a customer submits a form or sends a message in Erxes. Eliminate manual data entry between your chat platform and helpdesk.

📝

Capture every submitted custom customer field

Map all available Erxes form fields directly into Zendesk ticket attributes instead of just basic contact info. Ensure your support agents have complete user context instantly.

🔔

Notify support teams on team channels

Alert your support agents in Slack or email channels the second a new Zendesk ticket opens from Erxes. Ensure rapid response times for every inbound customer query.

🔀

Route tickets based on customer priority

Evaluate incoming Erxes submissions and assign high-priority Zendesk tickets automatically for VIP or enterprise accounts while routine queries follow standard queues.

🔄

Keep customer profile records synchronized

Update customer statuses and ticket progression across both Erxes and Zendesk simultaneously as interactions evolve throughout the support lifecycle.

🛡️

Prevent duplicate records and tickets

Search existing user profiles before creating new entries to ensure clean data hygiene across your Erxes database and Zendesk helpdesk.

✅

Handle solved and closed ticket updates

Automatically log ticket resolution dates and customer satisfaction feedback into Erxes the moment a Zendesk ticket is solved.

🔌

Extend workflows to external apps

Connect your Erxes and Zendesk automation to Slack, HubSpot, or Gmail to notify sales teams and send automated confirmation emails.

And much more...

Who is Erxes + Zendesk integration for?

Support and customer success teams waste hours manually copying chat enquiries into ticketing systems, but connecting Erxes and Zendesk streamlines every interaction.

Customer support managers

Support agents

Client success leads

Operations teams

Account managers

Quality assurance specialists

📈

Customer support managers

You report on resolution times and ticket volumes every week, but customer messages in Erxes take hours to appear as Zendesk tickets, so your dashboards are always outdated — with this integration, every submission becomes a ticket instantly and your reporting stays accurate.

⚡

Support agents

You need to act fast on customer queries, but juggling Erxes chats and Zendesk tickets manually means urgent issues slip through the cracks — automating both apps means every customer message opens a ticket immediately so you can resolve issues without delays.

🤝

Client success leads

You answer to key accounts who expect rapid follow-ups, but disconnected chats and ticketing tools leave gaps in your communication history — connecting these apps means every customer submission and ticket status stays completely aligned.

⚙️

Operations teams

The volume of inbound form submissions and customer chats is too high for anyone to keep up by hand, leading to missed records and frustrated users — automating both apps means every interaction flows directly into Zendesk without manual entry.

🔄

Account managers

You own the next step after a ticket is created, but you depend on support agents to manually forward Erxes customer details over — this integration means every new customer record and ticket handoff happens automatically.

📋

Quality assurance specialists

You need a reliable history of every customer interaction for compliance and training, but fragmented chat logs and tickets leave missing gaps — this integration means every ticket and submission is logged completely.

Try This Integration – No Code Needed

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Why choose Integrately to automate Erxes + Zendesk

Build and manage your Erxes + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Erxes + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

20M+ Ready Automations

Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

AI that builds your automations

Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.

24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

Secure by design

SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.

Frequently Asked Questions

How do I connect Erxes to Zendesk?

You can connect Erxes to Zendesk in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields. It takes minutes to link your accounts and sync data across Slack, HubSpot, and Gmail.

Can I automatically create Zendesk tickets from Erxes form submissions?

Can I connect Erxes, Zendesk, and Slack?

What is a good Zapier alternative for Erxes and Zendesk?

How does Erxes data sync with Zendesk tickets?

Can I update customer profiles in Erxes when a Zendesk ticket is solved?

Do I need coding skills to automate Erxes and Zendesk?

Is the Erxes and Zendesk integration free?

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No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Erxes or Zendesk With 1500+ Other Apps

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Erxes + Zendesk Integration

Integrate Erxes to Zendesk in one click, or tell Integrately AI how you want each form submission handled. Create and update tickets, manage user records, alert your support team, and trigger follow-ups automatically.

Trusted by experts at...

Ready Workflows for Erxes + Zendesk Integration

Capture customer enquiries, create support tickets, manage user records, keep your team updated, and trigger follow-ups, all in just one click.

Create Zendesk ticket for new Erxes contact

Create Zendesk user for new Erxes contact

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Erxes + Zendesk flow

Support teams often need to log customer issues in CRMs, alert engineers, or send confirmation emails after a ticket opens. Pick a combination and activate it in one click.

Supported triggers and actions for Erxes and Zendesk

Mix and match to build the exact automation you need

What can you automate with Erxes + Zendesk?

Streamline your customer support pipeline by connecting chat interactions directly to your ticketing workflow.

Who is Erxes + Zendesk integration for?

Support and customer success teams waste hours manually copying chat enquiries into ticketing systems, but connecting Erxes and Zendesk streamlines every interaction.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Erxes + Zendesk

Build and manage your Erxes + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Related Posts

How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Erxes or Zendesk With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Erxes + Zendesk Integration

Integrate Erxes to Zendesk in one click, or tell Integrately AI how you want each form submission handled. Create and update tickets, manage user records, alert your support team, and trigger follow-ups automatically.

Trusted by experts at...

Ready Workflows for Erxes + Zendesk Integration

Capture customer enquiries, create support tickets, manage user records, keep your team updated, and trigger follow-ups, all in just one click.

Create Zendesk ticket for new Erxes contact

Create Zendesk user for new Erxes contact

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Erxes + Zendesk flow

Support teams often need to log customer issues in CRMs, alert engineers, or send confirmation emails after a ticket opens. Pick a combination and activate it in one click.

Supported triggers and actions for Erxes and Zendesk

Mix and match to build the exact automation you need

What can you automate with Erxes + Zendesk?

Streamline your customer support pipeline by connecting chat interactions directly to your ticketing workflow.

Who is Erxes + Zendesk integration for?

Support and customer success teams waste hours manually copying chat enquiries into ticketing systems, but connecting Erxes and Zendesk streamlines every interaction.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Erxes + Zendesk

Build and manage your Erxes + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Related Posts

How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Erxes or Zendesk With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click