Dialpad + Microsoft Teams + Slack integrations

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Popular automation

Trigger

Call state is updated

in Dialpad

Instant

Actions

Send channel message

in Microsoft Teams

Send channel message

in Slack

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Ready Workflows for Dialpad + Microsoft Teams + Slack integration

Broadcast call updates, notify teams of missed calls, trigger AI call summaries, and sync important messages, all in just one click.

Log completed Dialpad calls in Microsoft Teams channels and share them on Slack

Call state is updated in Dialpad→Send channel message in Microsoft Teams→Send channel message in Slack

Log completed customer calls from Dialpad to team channels in Microsoft Teams and Slack automatically.

Customer success teams need visibility when client calls finish. This workflow removes manual logging by posting completed call details directly into both Microsoft Teams and Slack channels. Account executives and engineers stay updated on customer status without checking logs by hand.

Alert Microsoft Teams when a VIP lead misses a call in Dialpad and set a Slack reminder

Call state is updated in Dialpad→Continue if call state equals missed→Send channel message in Microsoft Teams→Add reminder in Slack

Notify leadership in Microsoft Teams about missed calls in Dialpad and set a follow-up reminder in Slack.

Missing a sales call can cost an opportunity. This setup isolates missed calls using a filter, notifies management in Microsoft Teams, and creates an actionable follow-up task in Slack for the assigned account executive to call back quickly.

Summarize Dialpad call notes with AI, post to Microsoft Teams, and message the consultant on Slack

Call state is updated in Dialpad→Summarize call notes and extract customer action items→Send channel message in Microsoft Teams→Send direct message in Slack

Use AI to summarize Dialpad call notes and route the details to Microsoft Teams and Slack.

Professional services teams spend valuable time organizing post-call notes. This automation uses AI to summarize call details, publishes executive summaries to a Microsoft Teams client channel, and sends private action items directly to the lead consultant on Slack.

Open a Microsoft Teams meeting for escalated Dialpad calls and post the link to Slack

Call state is updated in Dialpad→Continue if escalation meeting is required→Create online meeting in Microsoft Teams→Send channel message in Slack

Create a Microsoft Teams meeting bridge when a Dialpad call escalates and share the link in Slack.

IT incident teams often need to gather technical staff immediately. When a support call escalates in Dialpad, this workflow provisions a Microsoft Teams conference bridge and posts the bridge link directly to an active Slack war room for rapid coordination.

Analyze Dialpad SMS sentiment with AI, notify Microsoft Teams, and set a Slack reminder

SMS is sent in Dialpad→Analyze SMS sentiment and determine urgency→Send chat message in Microsoft Teams→Add reminder in Slack

Gauge customer distress in Dialpad text messages with AI and alert Microsoft Teams and Slack.

Patient and customer support teams need to spot distressed clients early. This workflow analyzes sent SMS sentiment to gauge urgency, notifies the on-call supervisor in Microsoft Teams, and schedules a follow-up reminder on Slack for high-concern cases.

Dispatch urgent emergency SMS via Dialpad from Microsoft Teams alerts and notify Slack

Chat message is received in Microsoft Teams→Continue if message contains urgent priority alert→Send SMS in Dialpad→Send channel message in Slack

Send urgent field SMS alerts through Dialpad when priority messages arrive in Microsoft Teams and Slack.

Facility operations centers monitor requests in Microsoft Teams. When an urgent priority alert appears, this automation dispatches emergency SMS alerts to field technicians via Dialpad while notifying the broader operations channel in Slack.

Extract prospect details from Microsoft Teams chat using AI, create Dialpad contact, and notify Slack

Chat message is received in Microsoft Teams→Extract contact name, phone number, and organization→Create contact in Dialpad→Send direct message in Slack

Extract lead details from Microsoft Teams using AI, create a Dialpad contact, and notify Slack.

Business development reps often gather prospect details during team chats. This workflow uses AI to structure unstructured lead data shared in Microsoft Teams, records the contact in Dialpad for calling, and sends a confirmation message to the assigned rep on Slack.

Trigger Dialpad SMS to on-call channels when Microsoft Teams posts a critical outage notice

Message posted in channel in Microsoft Teams→Continue if channel message contains incident trigger→Send SMS to channel in Dialpad→Send channel message in Slack

Escalate critical Microsoft Teams outage notices to an on-call SMS group in Dialpad and Slack.

IT service management teams must react swiftly to system outages. Whenever a critical incident notice is posted in a Microsoft Teams channel, this setup triggers an SMS broadcast to an on-call Dialpad department channel while mirroring the alert in Slack.

Initiate an outbound Dialpad phone call from Microsoft Teams channel posts and update Slack

Message posted in channel in Microsoft Teams→Continue if dispatch phone call is requested→Create call in Dialpad→Send private channel message in Slack

Trigger an automated outbound phone call in Dialpad when an emergency post appears in Microsoft Teams.

Medical helpline coordinators need immediate phone dispatch capabilities. When an emergency callback request is posted in Teams, this automation initiates an outbound phone call via Dialpad and confirms the action in a confidential Slack room.

Send emergency Dialpad SMS from confidential Slack war rooms and notify Microsoft Teams

Message is posted on private channel in Slack→Continue if text includes critical incident tag→Send SMS in Dialpad→Send channel message in Microsoft Teams

Send an emergency SMS via Dialpad and update Microsoft Teams when critical tags appear in Slack.

Security operations teams monitoring confidential Slack war rooms need fast external escalation. When a critical incident tag is detected, this workflow sends an emergency SMS via Dialpad to the incident commander and posts an alert to Microsoft Teams for crisis management.

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Steps to connect Dialpad, Microsoft Teams and Slack

Log in to Integrately
Search and select Dialpad and Microsoft Teams
Pick a ready 1-click automation or select the desired trigger-action pair
Securely connect your Dialpad & Microsoft Teams accounts
Add Slack in the next steps of your workflow
Map the fields across all three apps
Test it, then switch it on Done

How the data usually flows between Dialpad, Microsoft Teams and Slack

Information moves seamlessly between your phone calls, text messages, and team chat channels.

Dialpad

The moment a phone call finishes or a text message is sent, the workflow captures the activity instantly. Nobody has to check call logs or copy conversation details manually.

Capture

Microsoft Teams

Call summaries, missed call alerts, or urgent notices go straight into your designated Microsoft Teams channels or chats so departments stay coordinated.

Process

Slack

Important notifications, reminders, or escalation messages are mirrored across Slack workspaces to keep cross-functional teams in sync.

Sync

Slack

Team members can act on urgent follow-ups, meeting bridges, or reminders right away. Nobody has to sort through communication logs before taking action.

Follow up

Fully Automated

Once set up, your data moves seamlessly
between Dialpad, Microsoft Teams and Slack.

Supported triggers and actions

A trigger is what starts the automation. An action is what it does next. Mix any of these across the three apps.

Dialpad Triggers & Actions

Instant

SMS is sent in Dialpad

Triggers the automation when a text message is sent

Instant

Call state is updated in Dialpad

Triggers the automation when call details are modified

Microsoft Teams Triggers & Actions

Chat message is received in Microsoft Teams

Triggers the automation when a chat message is received

Message posted in channel in Microsoft Teams

Triggers the automation when a message needs to be sent via SMS

Channel is created in Microsoft Teams

Triggers the automation when a new channel is created

New chat is created in Microsoft Teams

Triggers the automation when a new conversation is initiated

Slack Triggers & Actions

Message is posted on private channel in Slack

Triggers the automation when a message is posted on a private channel

Group message is received in Slack

Triggers the automation when a group message is received

Direct message is received in Slack

Triggers the automation when a direct message is received

Reaction is added in Slack

Triggers the automation when someone reacts to any message

Channel is created in Slack

Triggers the automation when a new channel is created

Custom emoji is added in Slack

Triggers the automation when a custom emoji is added

User is created in Slack

Triggers the automation when a new user is created

File is created in Slack

Triggers the automation when a particular action in the workflow fails

Try This Integration – No Code Needed

Who this setup is for

Customer success teams

IT support desks

Sales and development reps

Operations managers

📋 Customer success teams

You handle calls across multiple channels and struggle to keep colleagues updated on client status. This setup logs completed calls and shares updates across team chat tools automatically.

🎙️ IT support desks

Critical incidents require rapid escalation between phone operators, engineers, and chat rooms. This setup instantly pages technicians via SMS and opens meeting bridges when emergencies occur.

🔁 Sales and development reps

You miss important lead calls or struggle to log conversation notes while juggling multiple apps. This setup tracks missed calls, organizes notes with AI, and sets follow-up reminders.

🗂️ Operations managers

Your teams operate across both Microsoft Teams and Slack while managing customer phone traffic. This setup unifies your communication channels so no urgent alert is ever missed.

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