Integrate Dialpad to Jira Software Server in one click, or tell Integrately AI how you want each message handled. Log communications, create tracking issues, update your project boards, and alert your engineering team automatically.
Sync customer messages directly into project issues
Automatically create a new Jira Software Server issue whenever an SMS is sent or received in Dialpad, eliminating manual data entry between your communication and tracking tools.
📋
Capture every submitted message detail
Map complete Dialpad SMS contents and sender details straight into Jira Software Server issue fields instead of basic summaries, ensuring your developers see the full context.
📢
Notify your team instantly on new issue creation
Send automated Dialpad SMS alerts to channel whenever a new Jira Software Server issue is created, ensuring rapid engineering response times.
🔀
Route tasks based on message content
Evaluate incoming Dialpad SMS text and create high-priority issues in Jira Software Server for urgent requests while routing standard inquiries normally.
🔄
Keep project records continuously up to date
Automatically update existing Jira Software Server issues when call states or communication milestones change in Dialpad, maintaining accurate project statuses.
🔍
Search and update instead of creating duplicates
Search existing issues in Jira Software Server before logging new communication items from Dialpad, keeping your project boards clean and organized.
⏱️
Manage status changes and follow-ups
Trigger automated follow-up actions in Dialpad whenever project issues in Jira Software Server move through development stages or reach resolution.
🔗
Extend workflows to your favorite collaboration tools
Connect your Dialpad and Jira Software Server flow with Slack to broadcast project updates and coordinate team responses effortlessly.
And much more...
Who is Dialpad + Jira Software Server integration for?
Connecting Dialpad and Jira Software Server eliminates manual status reporting and keeps communication logs aligned with project tracking boards.
Project managers and analysts
Support and operations leads
Client success managers
High-volume customer support teams
Engineering team leads
Operations coordinators
📈
Project managers and analysts
You're reviewing sprint progress reports in Jira Software Server but communication updates in Dialpad remain scattered across personal logs, so the metrics you're reporting on are always incomplete — with this integration, every client interaction flows straight into your tracking boards and your data stays accurate.
⚡
Support and operations leads
You need to act fast on customer requests coming through Dialpad, but engineering issues in Jira Software Server are created too late, so resolution times start dragging — automating both apps means every urgent message immediately creates a tracked issue and your team responds instantly.
🤝
Client success managers
You answer to key stakeholders who want to see live progress on their requests, but tracking data lives in separate systems, so status updates require manual compiling — integrating these apps means your project boards reflect client communications in real time and stakeholders stay fully informed.
📊
High-volume customer support teams
The volume of inbound calls and SMS messages in Dialpad is too high for anyone to log manually into Jira Software Server, so important customer tickets get lost — with this integration, every communication channel automatically generates a tracked issue without manual copying.
⚙️
Engineering team leads
You own the development follow-up and depend on communication teams to hand over bug reports from Dialpad, but details get missed in transition — connecting these apps means every customer message turns into a structured Jira Software Server issue right away.
🗂️
Operations coordinators
You need a reliable history of customer communications tied to project milestones, but keeping Dialpad logs matched with Jira Software Server tasks leaves frustrating gaps — automating both apps means every task has an audit trail and your records remain spotless.
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Software Server + Dialpad
Build and manage your Jira Software Server + Dialpad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Server + Dialpad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
You can connect Dialpad to Jira Software Server in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation for you. It supports seamless connections with apps like Slack, Google Drive, and Zendesk.
Can I automatically create Jira Software Server issues when an SMS is sent in Dialpad?
How does Dialpad handle SMS triggers with Jira Software Server?
When an SMS is sent in Dialpad, it triggers an instant action to create or update an issue in Jira Software Server. You can explore ready automation templates to set this up instantly.
How do Jira Software Server issue updates sync with Dialpad?
Do I need coding skills to automate Dialpad and Jira Software Server?
No coding skills are required to connect Dialpad and Jira Software Server. You can use ready templates or ask Integrately AI to build your automation instantly.
Is the Dialpad and Jira Software Server integration free?
You can start connecting Dialpad and Jira Software Server with free automation plans available on Integrately. Explore pricing options to scale your workflows.
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Dialpad or Jira Software Server With 1500+ Other Apps
Popular Dialpad Integrations
Connect Dialpad to messaging, CRM, and communication platforms to manage and follow up on customer interactions.