Create Chatwork task for new Zendesk ticket
Zendesk + Chatwork Integration
Chatwork + Zendesk Integration
Integrate Chatwork to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Notify your team, create tasks, open rooms, and streamline customer support automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
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Ready Workflows for Chatwork + Zendesk Integration
Notify your team about new support tickets, create tasks, open chat rooms, and sync support updates, all in just one click.
Most popular automation
Send Chatwork message for new Zendesk ticket
Do you use Zendesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!
This Zendesk - Chatwork integration helps you receive notifications for new Zendesk tickets right in your Chatwork channel.
This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
See moreThis Zendesk - Chatwork integration helps you receive notifications for new Zendesk tickets right in your Chatwork channel.
This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Chatwork + Zendesk flow
Sync support tickets with team channels, track tasks, and log customer communications across your stack. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Google Sheets (3)
Google Sheets (3) +
Zoom (3)
Zoom (3) Z
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When a ticket is created in Zendesk, create a task in Chatwork and notify your team on Slack.
New Zendesk tickets instantly create a Chatwork task and alert your Slack channel, so support requests never slip through the cracks.
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When a ticket is updated in Zendesk, send a message in Chatwork and post the update in Slack.
Zendesk ticket updates immediately trigger a Chatwork message and a Slack notification, keeping everyone informed of progress.
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When a ticket is solved in Zendesk, create a room in Chatwork and announce the resolution in Slack.
Solved Zendesk tickets automatically open a Chatwork room for review and celebrate the resolution in Slack.
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Use Claude to summarise every new Zendesk ticket, send the summary to Chatwork, and post it in Slack.
Claude analyses new Zendesk tickets so Chatwork receives a clear summary and Slack gets an instant team briefing.
Supported triggers and actions for Chatwork and Zendesk
Mix and match to build the exact automation you need
Chatwork Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Chatwork + Zendesk?
Streamline your customer support workflows by connecting support tickets directly to team communication and task management.
🚀
Sync new support tickets to team messages instantly
Trigger instant Chatwork messages and tasks the moment a new support ticket is created in Zendesk, ensuring your team responds to customers without delay.
📋
Capture every ticket field and customer detail
Map complete Zendesk ticket attributes into your tracking tools and spreadsheets, preserving descriptions, priorities, and requester information accurately.
🔔
Alert the right support agent immediately
Send targeted notifications to specific team channels or personal chat rooms as soon as high-priority customer issues require attention.
🔀
Route tasks based on ticket priority and department
Direct urgent customer tickets to senior engineering queues while routing standard support requests to general triage channels automatically.
🔄
Keep tracking records updated as tickets evolve
Reflect ticket status changes, progress notes, and priority updates across your connected spreadsheets and team collaboration spaces in real time.
🛡️
Prevent duplicate tasks and redundant records
Search existing workspace items before creating new tasks or records, ensuring your team maintains a clean and consolidated support backlog.
✅
Automate clean-up workflows upon ticket resolution
Trigger automated archiving tasks, close linked project items, and record final resolution timestamps the moment a Zendesk ticket is solved.
📊
Extend your support data into Google Sheets
Log every inbound Zendesk ticket and subsequent status update directly into Google Sheets for comprehensive performance reporting.
And much more...
Who is Chatwork + Zendesk integration for?
Support teams, operations managers, and customer service leads use this integration to eliminate manual handoffs and keep communication flowing across platforms.
Operations managers
Customer support leads
Client success managers
Support operations specialists
Engineering coordinators
Quality assurance leads
📈
Operations managers
You're responsible for tracking support metrics across multiple tools, but your reporting sheet only updates when someone manually exports ticket logs, so the volume counts you're reviewing are always hours behind — with this integration, every new ticket lands in your tracking sheets instantly and your performance data stays current.
⚡
Customer support leads
You need your team to act fast on critical customer issues, but urgent tickets sit unnoticed in helpdesk queues until someone checks manually, so escalation responses are delayed — automating both apps means every critical ticket triggers an instant team notification and task, so your agents respond without missing a beat.
🤝
Client success managers
You answer to key clients who expect prompt updates on their reported issues, but pulling ticket statuses from support software into client reports takes hours of tedious copying — connecting these apps means ticket progress flows directly into your client communication channels, so stakeholders stay informed effortlessly.
📊
Support operations specialists
The inbound ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned customer requests during peak hours — this integration means every inbound request is automatically captured, assigned, and logged, so your high-volume queues remain manageable and organised.
🔄
Engineering coordinators
You own the technical fix and depend on support agents to hand over ticket details manually, resulting in missing reproduction steps and delayed bug investigations — automating both apps means ticket details flow straight into your tracking backlog instantly, so engineering starts debugging without waiting for handoffs.
📝
Quality assurance leads
You need a reliable history of customer interactions for compliance reviews, but fragmented communication leaves glaring gaps in your ticket audit trails — this integration means every customer interaction and status change is logged across your workspace, so your historical records remain complete and auditable.
Did you know?
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Why choose Integrately to automate Chatwork + Zendesk
Build and manage your Chatwork + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Chatwork + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Chatwork to Zendesk?
You can connect Chatwork to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the workflow for you. It takes just minutes to link your accounts along with Slack, Google Sheets, and 1,500+ other apps.
Can I automatically send Chatwork messages when a new Zendesk ticket is created?
Can I connect Chatwork, Zendesk, and Slack?
What is a good Zapier alternative for Chatwork and Zendesk?
How are Chatwork tasks and messages triggered by Zendesk updates?
Can I sync Zendesk ticket data into spreadsheets and tools?
Do I need coding skills to automate Chatwork and Zendesk?
Is the Chatwork and Zendesk integration free?
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