Chatra + Slack Integration

Integrate Chatra to Slack in one click, or tell Integrately AI how you want each chat handled. Alert your team instantly, post chat transcripts, update your support channels, and trigger follow-ups automatically.

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1.
  • Chatra
    Conversation is started in Chatra Instant
  • Chatra
    Message is received in Chatra Instant
  • Chatra
    Chat is finished in Chatra Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
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2.
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready Workflows Ready Workflows for Chatra + Slack Integration

Capture visitor inquiries, alert your team channels, keep records updated, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Chatra + Slack Integration

Send message from Slack for new message received in Chatra

There are many reasons why you would want to send an message in Slack when a text message is received in Chatra.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Chatra + Slack Integration

Send Slack message for new message received in Chatra

If you're using Chatra to send and receive message, there's an easy way to also send those messages directly from Slack. All you need is a Slack account and our integration enabled. Then, when an message is received in Chatra, the message will automatically be sent to the specified Slack account.

This makes it easy to keep all your communication in one place without having to switch between apps. Give it a try today.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Chatra + Slack flow

Turn website chats into CRM contacts, support tickets, and tracked orders while keeping your team notified. Pick a combination and activate it in one click.

Chatra
Slack
+
ShopifyShopify (8)
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Google SheetsGoogle Sheets (8)
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GmailGmail (8)
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HubSpotHubSpot (8)
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ZendeskZendesk (8)
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StripeStripe (8)
C
S
S
Create a Shopify customer for every new conversation in Chatra, and notify your sales team in Slack
New Chatra conversations instantly create customer profiles in Shopify and notify your sales team in Slack, removing manual entry completely.
C
S
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Notify your support channel in Slack when a message is received in Chatra, and create a Shopify customer
Incoming Chatra messages instantly trigger Slack notifications and create Shopify customer profiles without manual effort.
C
S
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When a chat finishes in Chatra, update the Shopify customer details and post an update in Slack
Finished chats update Shopify customer profiles automatically while posting a completion notice in Slack.
C
S
S
Create a Shopify draft order for every new Chatra conversation, and alert your fulfillment channel in Slack
Website chats mentioning purchases automatically generate Shopify draft orders and notify your fulfillment team in Slack.
C
S
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If a Chatra message contains an active order ID, update the Shopify order and notify your team in Slack
Messages referencing order IDs update Shopify records automatically and alert your support team in Slack.
C
S
S
When a Shopify order is fulfilled after a Chatra chat, update the status and post it in Slack
Fulfilled store orders post updates to Slack and log completion data following customer chats.
C
S
S
Use Claude to analyse customer intent from Chatra messages. If high value, create a Shopify VIP customer and alert your sales team in Slack
Claude analyses incoming Chatra chats, creates VIP Shopify customer profiles for high-value leads, and alerts Slack.
C
S
Z
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Turn every Chatra conversation into a Shopify customer record, create a follow-up task in Zendesk, and announce it in Slack
Chatra conversations populate Shopify customer profiles, generate Zendesk support tasks, and notify Slack.

Supported triggers and actions for Chatra and Slack

Mix and match to build the exact automation you need

Chatra
Chatra Triggers & Actions
Instant
Conversation is started in Chatra
Triggers the automation when a new conversation is initiated
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Instant
Message is received in Chatra
Triggers the automation when a new message is received
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Instant
Chat is finished in Chatra
Triggers the automation when a chat is marked as complete
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No action is available
Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
Try it →
Add reminder in Slack
Schedule and set reminder for a date and time
Try it →

What can you automate with Chatra + Slack?

Streamline your visitor communication by instantly routing chats, syncing records, and alerting your team across your entire software stack.

What you can automate?
💬
Notify your team instantly on Slack for every new conversation started in Chatra
When a visitor initiates a live chat on your website, an immediate notification is posted to your designated Slack channel. Your team can jump into the conversation without delay.
📝
Capture every visitor detail submitted during live chat sessions
Map website visitor names, email addresses, and initial messages directly into your destination app instead of just a basic notification. Your records stay comprehensive and actionable.
🎯
Route live chat notifications to specific department channels
Send billing inquiries to finance, technical questions to support, and sales leads to your reps in Slack. Everyone gets only the messages relevant to their role.
🔀
Trigger different actions based on submitted chat keywords
If a visitor mentions enterprise pricing, create a priority lead in your CRM and alert your sales directors. Routine inquiries follow standard automated paths.
📊
Keep your database updated as chats progress and conclude
Update customer records, ticket statuses, and spreadsheet rows automatically when a live chat conversation finishes. Your workflow stays accurate from start to finish.
🔍
Prevent duplicate records by updating existing contacts automatically
Check if a website visitor already exists in your CRM before creating a new entry. Existing customer profiles receive new chat logs without creating clutter.
🔄
Trigger automated follow-ups when chat statuses change
When a support chat is marked resolved or a sale is confirmed, update your tracking boards and notify management in Slack automatically.
🔌
Sync Chatra and Slack workflows with Shopify, Google Sheets, and more
Connect your live chat notifications and team alerts directly to Shopify or Google Sheets to log customer details, create orders, and track engagement effortlessly.
And much more...

Who is Chatra + Slack integration for?

Support and sales teams relying on live chat need instant notifications and synced records to eliminate manual copying and respond to customers without delays.

Support managers
Support managers
Live chat agents
Live chat agents
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Sales development reps
Sales development reps
Operations leads
Operations leads
📈
Support managers
You review support metrics weekly, but your reporting sheets only update when someone manually exports chat logs, so your performance numbers are always a few hours behind — with this integration, every new conversation lands in your tracking system instantly and your metrics stay current.
⚡
Live chat agents
You need to respond to high-priority visitor queries immediately, but you find out about new messages too late because chats sit unnoticed in the inbox — with this integration, every new conversation triggers an instant alert in your team channel and you never miss a lead.
🤝
Client success leads
You answer to outside stakeholders who want to see visitor engagement metrics, but gathering chat logs by hand creates frustrating reporting delays — with this integration, every visitor interaction is logged automatically and your reports are always ready to share.
🚀
High-volume support teams
The volume of incoming website visitors is too high for anyone to keep up with by hand, leading to missed inquiries and delayed follow-ups — with this integration, every chat is captured and routed instantly so nothing slips through the cracks.
💼
Sales development reps
You own the follow-up step and depend on website visitors leaving contact details, but leads get lost between live chat and your CRM — with this integration, every chat contact is created in your CRM instantly and your sales pipeline stays full.
🔍
Operations leads
You need a reliable history of all customer interactions for auditing, but you keep finding gaps in your records because chats are not saved consistently — with this integration, every conversation detail is logged reliably and your historical data remains complete.
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Why choose Integrately to automate Chatra + Slack

Build and manage your Chatra + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatra + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatra to Slack?
Frequently Asked Questions
You can connect Chatra to Slack in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It links your live chat software with messaging tools, CRMs, and support systems effortlessly.
Can I send automated Slack alerts for every new Chatra conversation?
Frequently Asked Questions
Can I connect Chatra, Slack, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatra and Slack?
Frequently Asked Questions
How does Chatra handle visitor messages and conversation data?
Frequently Asked Questions
Can Slack send direct messages as well as channel alerts?
Frequently Asked Questions
Do I need coding skills to automate Chatra and Slack?
Frequently Asked Questions
Is the Chatra and Slack integration free?
Frequently Asked Questions
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