CentralStation CRM is a great tool for managing customer relationships. However, when an deal is created in CentralStation CRM, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Zammad whenever an deal is created in CentralStation CRM. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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CentralStation CRM
CentralStation CRM is a lightweight, web-based CRM tailored for small teams and SMEs. It offers contact & task management, email logging, collaboration tools, simple setup, and GDPR-compliant data storage in Germany.
Zammad is a customer service software for helpdesks, call centers, and ticketing. It helps you build an efficient helpdesk, manage your customer relationships from start to finish, and turn one-time customers into repeat buyers.