Burst SMS + Freshservice Integration

Connect Burst SMS to Freshservice - Automate your workflows in 1-click

Set up Burst SMS automations to send targeted SMS messages, automate appointment reminders, and track campaign engagement. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Skip the manual back and forth! Easily automate the flow of data between Burst SMS & Freshservice using Integrately.

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Ready Workflows For Burst SMS + Freshservice Integration

Just click on the workflow you want to automate

Send Burst SMS message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Burst SMS integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Burst SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Burst SMS messages for new Freshservice tickets today - your customers will appreciate it!

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Create Your Own Burst SMS & Freshservice Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

SMS sent in Burst SMS
Triggers the automation whenever an SMS is sent
SMS received on virtual mobile number in Burst SMS
Triggers the automation whenever an SMS is received to a virtual mobile number
Instant
Contact added to list in Burst SMS
Triggers the automation whenever a contact is added to a list
Instant
Delivery report received in Burst SMS
Triggers the automation whenever a delivery report is received
Instant
Link hit in Burst SMS
Triggers the automation whenever a link is clicked
Instant
Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated

Send SMS to list in Burst SMS
Automatically sends a text message to a list of recipients
Send SMS in Burst SMS
Automatically sends a text message to particular recipients
Get SMS activity in Burst SMS
Automatically retrieves the latest SMS activity from the device
Get SMS info in Burst SMS
Automatically retrieves information from incoming SMS messages
Add contact to list in Burst SMS
Automatically adds a new contact to a list
Delete contact in Burst SMS
Automatically removes a contact from the address book
Search contact in Burst SMS
Automatically finds and retrieves contact information
Update contact in Burst SMS
Automatically updates contact information with new details
Get message report in Burst SMS
Automatically retrieves a detailed report of messages
Format number in Burst SMS
Automatically format a number in a particular way
Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

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Integrate Burst SMS & Freshservice In 1 Click
And Save Time & Money Both

Integrately makes automation accessible to everyone with features like ready 1-click automations, text-to-automation AI, and a guided automation setup process (Guided UI). If you still need help, our 24/5 live chat support has got you covered. So why wait? Sign up for your free plan and automate now!

Want to automate something else in your workflow?

You Can Also Connect Burst SMS or Freshservice With 1200+ Other Apps

Burst SMS is an easy to use online text messaging application. Our API allows you to send unlimited messages at no extra cost, ensuring that you never have to worry about your message limit again.

See Burst SMS Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations