Brilliant Directories + Zendesk Integration

Integrate Brilliant Directories to Zendesk in one click, or tell Integrately AI how you want each lead handled. Capture submissions, create support tickets, update user profiles, and notify your support team automatically.

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1.
  • Brilliant Directories
    Free plan signup form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Newsletter signup form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Member review form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Contact details form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Unsubscription form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Contact-us form is submitted in Brilliant Directories Instant
  • Brilliant Directories
    Post comment is submitted in Brilliant Directories Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Brilliant Directories
    Search user in Brilliant Directories
  • Brilliant Directories
    Create review in Brilliant Directories
  • Brilliant Directories
    Get review by ID in Brilliant Directories
  • Brilliant Directories
    Search lead in Brilliant Directories
  • Brilliant Directories
    Delete lead in Brilliant Directories
  • Brilliant Directories
    Delete user in Brilliant Directories
  • Brilliant Directories
    Search review in Brilliant Directories
  • Brilliant Directories
    Delete review in Brilliant Directories
  • Brilliant Directories
    Update review in Brilliant Directories
  • Brilliant Directories
    Update post in Brilliant Directories
  • Brilliant Directories
    Search post in Brilliant Directories
  • Brilliant Directories
    Delete post in Brilliant Directories
  • Brilliant Directories
    Update lead in Brilliant Directories
  • Brilliant Directories
    Update user in Brilliant Directories
  • Brilliant Directories
    Create lead in Brilliant Directories
  • Brilliant Directories
    Get lead by ID in Brilliant Directories
  • Brilliant Directories
    Create user in Brilliant Directories
  • Brilliant Directories
    Get user by ID in Brilliant Directories
  • Brilliant Directories
    Create post in Brilliant Directories
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Brilliant Directories + Zendesk Integration

Capture contact submissions, create support tickets, update user profiles, log interactions, and streamline customer support, all in just one click.

Most popular automationsmost-popular-automations
Brilliant Directories + Zendesk Integration

Create Zendesk ticket for new Brilliant Directories form

Creating Zendesk tickets automatically for every new Brilliant Directories form received can help to ensure that each form is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Zendesk + Brilliant Directories Integration

Create Brilliant Directories lead for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Brilliant Directories integration. It will automatically create a Brilliant Directories lead for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Brilliant Directories leads for every Zendesk ticket is a great place to start.
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Connect more apps to your Brilliant Directories + Zendesk flow

Sync your membership site data with email campaigns, customer records, and team notifications. Pick a combination and activate it in one click.

Brilliant Directories
Zendesk
+
WordPressWordPress (5)
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MailchimpMailchimp (4)
+
StripeStripe (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
Google Analytics 4Google Analytics 4 (3)
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Add every Brilliant Directories contact submission to WordPress, and create a Zendesk ticket instantly.
Contact details submitted in Brilliant Directories appear in WordPress as new posts while instantly generating a support ticket in Zendesk.
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When a Zendesk ticket is created, update the user in Brilliant Directories and publish a notification post in WordPress.
New Zendesk tickets automatically update member records in Brilliant Directories and post updates to WordPress.
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When a Zendesk ticket is solved, update the user in Brilliant Directories and update the status post in WordPress.
Resolved Zendesk tickets update user profiles in Brilliant Directories and adjust corresponding posts in WordPress.
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If a Brilliant Directories contact-us form is submitted, create a priority ticket in Zendesk and publish a member update in WordPress.
Urgent inquiries from Brilliant Directories trigger priority Zendesk tickets and WordPress announcements.
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Use Claude to summarise every Brilliant Directories member review, update Zendesk, and publish the highlight in WordPress.
Claude summarises new Brilliant Directories reviews before updating Zendesk and posting the summary to WordPress.

Supported triggers and actions for Brilliant Directories and Zendesk

Mix and match to build the exact automation you need

Brilliant Directories
Brilliant Directories Triggers & Actions
Instant
Free plan signup form is submitted in Brilliant Directories
Triggers the automation when a signup form is submitted fro the free plan
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Instant
Newsletter signup form is submitted in Brilliant Directories
Triggers the automation when a newsletter signup form is submitted
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Instant
Member review form is submitted in Brilliant Directories
Triggers the automation when a member review form is submitted
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Instant
Contact details form is submitted in Brilliant Directories
Triggers the automation when a contact details form is submitted
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Instant
Unsubscription form is submitted in Brilliant Directories
Triggers the automation when a form is submitted for unsubscription
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Instant
Contact-us form is submitted in Brilliant Directories
Triggers the automation when someone submits a 'Contact Us form'
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Instant
Post comment is submitted in Brilliant Directories
Triggers the automation when a post is commented on
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Search user in Brilliant Directories
Searches for a user
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Create review in Brilliant Directories
Generates and post reviews for products or services
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Get review by ID in Brilliant Directories
Retrieves a review from the database using its id
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Search lead in Brilliant Directories
Retrieves information for a particular lead
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Delete lead in Brilliant Directories
Removes a lead from the database
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Delete user in Brilliant Directories
Removes a user from the system
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Search review in Brilliant Directories
Searches for a review
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Delete review in Brilliant Directories
Deletes a review from the system
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Update review in Brilliant Directories
Updates and refresh the review content
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Update post in Brilliant Directories
Updates the content of a post with new information
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Search post in Brilliant Directories
Searches and locate posts
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Delete post in Brilliant Directories
Deletes a particular post
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Update lead in Brilliant Directories
Updates the lead information
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Update user in Brilliant Directories
Updates user information
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Create lead in Brilliant Directories
Generates new leads for potential customers
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Get lead by ID in Brilliant Directories
Retrieves a lead's information based on their id
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Create user in Brilliant Directories
Generates a new user account
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Get user by ID in Brilliant Directories
Retrieves user information using their id
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Create post in Brilliant Directories
Creates and publish a new post
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Brilliant Directories + Zendesk?

Streamline your membership site support by connecting Brilliant Directories submissions directly to Zendesk workflows.

What you can automate?
🎫
Create Zendesk tickets from form submissions
Turn every contact details form submitted in Brilliant Directories into a new support ticket in Zendesk instantly. Remove manual copy-pasting and ensure zero inquiries are missed.
📝
Capture every submitted directory field
Map all available contact form answers and member review details into Zendesk ticket fields instead of basic text strings. Your support agents receive comprehensive context for every request.
🔔
Alert your support team instantly
Trigger team notifications the moment a high-priority contact-us form is submitted in Brilliant Directories and a Zendesk ticket is opened. Keep your response times exceptionally fast.
🔀
Route tickets based on form criteria
Apply conditional logic to direct specific Brilliant Directories inquiries to designated Zendesk groups based on the submitted form type or user tier.
🔄
Keep user profiles synchronized
Update user details in Brilliant Directories automatically whenever corresponding tickets are updated or resolved in Zendesk. Maintain consistent records across both platforms.
🔍
Search and update instead of creating duplicates
Check if a user or lead already exists in Zendesk before creating a new record, updating existing profiles with fresh Brilliant Directories submission data.
Handle later status changes and resolutions
Trigger automated updates in Brilliant Directories when a Zendesk support ticket is marked as solved or closed, ensuring accurate member status tracking.
🌐
Extend flows to popular marketing tools
Connect your core Brilliant Directories and Zendesk workflow with Slack or HubSpot to notify teams or sync CRM deals automatically after tickets are created.
And much more...

Who is Brilliant Directories + Zendesk integration for?

Membership site managers, support agents, and customer success teams eliminate manual data entry, ensuring every user submission flows directly into support tickets without delays.

Directory operations managers
Directory operations managers
Customer support leads
Customer support leads
Client success directors
Client success directors
High-volume membership admins
High-volume membership admins
Support desk agents
Support desk agents
Quality assurance leads
Quality assurance leads
📈
Directory operations managers
You're tracking membership signups across multiple databases but your support queues only update when someone manually exports submissions, so the ticket counts you're reviewing are always a few hours behind — with this integration, every new submission lands in your helpdesk instantly and your data stays current.
Customer support leads
You manage incoming member inquiries every day but valuable contact forms sit unattended in your site database until someone notices them manually, so urgent support requests get buried — automating both apps means every contact form submission creates a Zendesk ticket immediately so your agents can resolve issues without delay.
📊
Client success directors
You report on member activity and ticket resolution times to stakeholders but find discrepancies between your directory database and support logs, so your performance reviews lack accuracy — connecting these apps means user profiles and tickets remain perfectly synchronized across systems.
🔄
High-volume membership admins
You process hundreds of membership reviews and contact forms weekly by hand, but your team cannot keep pace with the incoming volume, so customer inquiries fall through the cracks — this integration means every form submission is handled automatically and converted into support tickets without manual effort.
👥
Support desk agents
You rely on upstream membership data to verify customer accounts before troubleshooting issues, but details are often outdated or missing in your helpdesk, so troubleshooting takes longer than necessary — automating both apps means up-to-date user information accompanies every ticket from the moment it is created.
🔍
Quality assurance leads
You need a reliable audit history of member reviews and support interactions, but manual record-keeping leaves persistent gaps in your historical logs, so compliance checks become difficult — with this integration, every submission and ticket update is logged reliably with zero missing records.
Our team

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Why choose Integrately to automate Brilliant Directories + Zendesk

Build and manage your Brilliant Directories + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Brilliant Directories + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Brilliant Directories to Zendesk?
Frequently Asked Questions
You can connect Brilliant Directories to Zendesk in 1 click using Integrately. Choose from ready-made automation templates or use Integrately AI to build your custom workflow alongside WordPress, Slack, and HubSpot.
Can I automatically create Zendesk tickets from Brilliant Directories contact form submissions?
Frequently Asked Questions
Can I connect Brilliant Directories, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Brilliant Directories and Zendesk?
Frequently Asked Questions
How does Brilliant Directories handle form submission data during integration?
Frequently Asked Questions
How does Zendesk process incoming tickets from directory submissions?
Frequently Asked Questions
Do I need coding skills to automate Brilliant Directories and Zendesk?
Frequently Asked Questions
Is the Brilliant Directories and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Brilliant Directories or Zendesk With 1500+ Other Apps

Brilliant Directories
Popular Brilliant Directories Integrations
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Zendesk
Popular Zendesk Integrations
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