Brevo (Sendinblue) + Zendesk Integration

Integrate Brevo (Sendinblue) to Zendesk in one click, or tell Integrately AI how you want each contact handled. Capture customer requests, create tickets instantly, assign groups, and notify support teams automatically.

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1.
  • Brevo  (Sendinblue)
    Contact is added in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Contact is added in list in Brevo (Sendinblue) Instant
  • Brevo  (Sendinblue)
    Contact is Blocklisted in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Email campaign is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Sender is added in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Transactional email is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    SMS Campaign is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    List is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Note is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Folder is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Company is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Deal is created in Brevo (Sendinblue)
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.

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Ready Workflows Ready Workflows for Brevo (Sendinblue) + Zendesk Integration

Capture contacts, create support tickets, assign groups, and sync customer data, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Brevo  (Sendinblue) Integration

Send Brevo (Sendinblue) email for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Brevo (Sendinblue) integration. Whenever a new ticket is created in Zendesk, you will immediately receive a email in Brevo (Sendinblue) notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Brevo (Sendinblue) emails for new Zendesk tickets today - your customers will appreciate it!
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Brevo  (Sendinblue) + Zendesk Integration

Create Zendesk ticket for new Brevo (Sendinblue) contact

If you're using Brevo (Sendinblue) to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Brevo (Sendinblue) will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Brevo  (Sendinblue) Integration

Create Brevo (Sendinblue) contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Brevo (Sendinblue) integration. It will automatically create a Brevo (Sendinblue) contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Brevo (Sendinblue) contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Brevo (Sendinblue) + Zendesk flow

Extend your support pipeline by logging interactions in CRMs, notifying teams, and updating orders. Pick a combination and activate it in one click.

Brevo  (Sendinblue)
Zendesk
+
SalesforceSalesforce (3)
+
HubSpotHubSpot (3)
+
ShopifyShopify (3)
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
StripeStripe (3)
B
S
Z
Create a Salesforce lead when a contact is added in Brevo (Sendinblue), and create a Zendesk ticket.
New Brevo (Sendinblue) contacts create a Salesforce lead and a Zendesk ticket instantly, keeping sales and support aligned.
Z
B
S
When a Zendesk ticket is solved, update the contact in Brevo (Sendinblue) and update the lead in Salesforce.
Solved tickets update contact statuses in Brevo (Sendinblue) and Salesforce automatically, keeping your customer data current.
Z
B
S
Use ChatGPT to analyse support tickets in Zendesk, update Brevo (Sendinblue), and log notes in Salesforce.
ChatGPT analyses ticket sentiment, updates contact records in Brevo (Sendinblue), and logs insights in Salesforce automatically.

Supported triggers and actions for Brevo (Sendinblue) and Zendesk

Mix and match to build the exact automation you need

Brevo  (Sendinblue)
Brevo (Sendinblue) Triggers & Actions
Contact is added in Brevo (Sendinblue)
Triggers the automation when a new contact is added
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Instant
Contact is added in list in Brevo (Sendinblue)
Triggers the automation when a contact is added to a list
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Contact is Blocklisted in Brevo (Sendinblue)
Triggers the automation when a contact is blocked
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Email campaign is created in Brevo (Sendinblue)
Triggers the automation when a new email campaign is added
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Sender is added in Brevo (Sendinblue)
Triggers the automation when a sender is added
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Transactional email is created in Brevo (Sendinblue)
Triggers the automation when a transactional email is created
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SMS Campaign is created in Brevo (Sendinblue)
Triggers the automation when a new SMS campaign is created
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List is created in Brevo (Sendinblue)
Triggers the automation when a new list is created
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Note is created in Brevo (Sendinblue)
Triggers the automation when a new note is created
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Folder is created in Brevo (Sendinblue)
Triggers the automation when a new folder is created
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Company is created in Brevo (Sendinblue)
Triggers the automation when a new company is created
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Deal is created in Brevo (Sendinblue)
Triggers the automation when a new deal is created
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Create or update contact in Brevo (Sendinblue)
Adds or updates a contact to the database
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Create contact in Brevo (Sendinblue)
Adds a new contact to the database
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Add existing contact to list in Brevo (Sendinblue)
Adds a contact from the database to a list
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Update contact in Brevo (Sendinblue)
Updates contact information with new details
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Search contact in Brevo (Sendinblue)
Finds and retrieves contact information
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Delete a contact in Brevo (Sendinblue)
Removes a contact from a database or list
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Search contact by phone number in Brevo (Sendinblue)
Finds information about a contact using the phone number
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Send email in Brevo (Sendinblue)
Sends an email to a recipient
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Send SMS in Brevo (Sendinblue)
Sends a text message to particular recipients
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Create Contact via DOI (Double-Opt-In) Flow in Brevo (Sendinblue)
Adds contacts after they have confirmed their subscription via double opt-in
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Search Sender in Brevo (Sendinblue)
Searches for a sender
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Remove contact from a list in Brevo (Sendinblue)
Removes a contact from a list
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Send campaign report in Brevo (Sendinblue)
Sends a campaign report
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Create email campaign in Brevo (Sendinblue)
Adds a new contact to the contact list
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Update list in Brevo (Sendinblue)
Updates a particular list with new data
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Create list in Brevo (Sendinblue)
Generates a new list
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Create deal in Brevo (Sendinblue)
Generates a new deal with
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Link and Unlink deal with contacts/companies in Brevo (Sendinblue)
Connects or disconnects the deal associated with a contact or company
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Delete deal in Brevo (Sendinblue)
Removes a deal entry from the system
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Search deal in Brevo (Sendinblue)
Retrieves and find a deal
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Create Folder in Brevo (Sendinblue)
Creates a new folder in the designated location
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Send a transactional email in Brevo (Sendinblue)
Sends a transactional email
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Update company in Brevo (Sendinblue)
Updates company information
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Create company in Brevo (Sendinblue)
Generates a new company profile with given details
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Search company by company name in Brevo (Sendinblue)
Searches for a company using its name
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Link and Unlink company with contact/deal in Brevo (Sendinblue)
Connects or disconnects the company associated with a contact or deal
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Create task in Brevo (Sendinblue)
Creates a new task
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Create note in Brevo (Sendinblue)
Creates a new note in the particular format
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Add domain to blocked domains in Brevo (Sendinblue)
Blocks a particular domain from accessing your network
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Get contact by Id in Brevo (Sendinblue)
Retrieves a contact using their id
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Brevo (Sendinblue) + Zendesk?

Streamline your customer support and marketing operations by connecting Brevo (Sendinblue) and Zendesk workflows.

What you can automate?
🎫
Create support tickets from new marketing contacts
Automatically open a Zendesk ticket whenever a new contact is added in Brevo (Sendinblue), ensuring no customer request gets missed.
📋
Capture every custom field and attribute
Map detailed contact properties and custom attributes from Brevo (Sendinblue) straight into Zendesk ticket fields for complete context.
🔔
Notify support teams instantly on ticket creation
Alert your support agents the moment a new marketing contact or support inquiry enters your connected systems.
🔀
Route tickets based on submitted contact tags
Assign incoming Zendesk tickets to specific support groups depending on the subscriber lists or tags in Brevo (Sendinblue).
🔄
Keep contact records synchronized across platforms
Update contact details and ticket statuses bidirectionally between Brevo (Sendinblue) and Zendesk as customer interactions evolve.
👥
Prevent duplicate contacts and records
Search existing databases before creating new records, ensuring your helpdesk and marketing lists remain clean and organized.
Update marketing lists when support tickets solve
Trigger Brevo (Sendinblue) contact updates or segment changes automatically when a Zendesk support ticket is marked as solved.
🔌
Extend your workflow with supporting apps
Connect Slack, Salesforce, or Stripe to your Brevo (Sendinblue) and Zendesk pipeline for multi-step automated operations.
And much more...

Who is Brevo (Sendinblue) + Zendesk integration for?

Support managers, marketing teams, and customer success leaders use this integration to unify customer touchpoints and streamline ticket resolution.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Client service agencies
Client service agencies
High-volume support teams
High-volume support teams
Marketing and support coordinators
Marketing and support coordinators
Data compliance officers
Data compliance officers
📈
Support operations managers
You track ticket resolution times and customer satisfaction metrics, but your support reports are always delayed because agents manually export contact details — automating both apps means every new ticket logs instantly and your performance metrics stay accurate.
Customer success leads
You need to respond to VIP customer inquiries immediately, but leads sit unassigned in your queue while you check marketing lists — this integration means every new submission creates a support ticket instantly and your team acts without delay.
🤝
Client service agencies
You report weekly support progress to external clients, but stitching together marketing contacts and ticket logs takes hours of manual work — connecting these apps means all support activities sync automatically and your reports build themselves.
📊
High-volume support teams
You receive hundreds of daily customer inquiries, and manual data entry between marketing platforms and ticketing software leads to missed follow-ups — with this integration, every contact and ticket syncs seamlessly without human intervention.
🔄
Marketing and support coordinators
You depend on marketers to hand over lead lists before support can set up customer accounts, causing frustrating delays in onboarding — automating both apps means customer records flow straight into your helpdesk the moment they register.
📁
Data compliance officers
You need a reliable audit trail of every customer interaction and support ticket, but scattered spreadsheets leave dangerous gaps in your history — this integration means every event logs securely and your database remains complete.
Our team

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Why choose Integrately to automate Brevo (Sendinblue) + Zendesk

Build and manage your Brevo (Sendinblue) + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Brevo (Sendinblue) + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Brevo (Sendinblue) to Zendesk?
Frequently Asked Questions
You can connect Brevo (Sendinblue) to Zendesk in 1-click using ready-made templates or ask Integrately AI to build the automation and map the fields. It takes minutes to link your accounts along with 1,500+ other apps like HubSpot, Salesforce, and Slack.
Can I automatically create a Zendesk ticket when a contact is added in Brevo (Sendinblue)?
Frequently Asked Questions
Can I connect Brevo (Sendinblue), Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Brevo (Sendinblue) and Zendesk?
Frequently Asked Questions
How do contact updates sync between Brevo (Sendinblue) and Zendesk?
Frequently Asked Questions
How are Zendesk support tickets managed with Brevo (Sendinblue)?
Frequently Asked Questions
Do I need coding skills to automate Brevo (Sendinblue) and Zendesk?
Frequently Asked Questions
Is the Brevo (Sendinblue) and Zendesk integration free?
Frequently Asked Questions
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