How to easily setup Box integrations : 14 apps you must connect Box with
Secure your data and streamline workflows with the top 14 Box integrations. Improve business productivity and collaboration with these powerful tools.
Box + Freshservice Integration
Integrate Box to Freshservice in one click, or tell Integrately AI how you want each ticket handled. Create support tickets, update files, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
New folder item is created in Box- New comment is created in Box
- New event is created in Box
- Task is assigned in Box
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
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- Upload file in Box
- Search file in Box
- Add task to file in Box
- Add comment to file in Box
- Create Folder in Box
- Search folder in Box
- Move/Copy file in Box
- Get file request in Box
- Add user as collaborator in Box
- Copy file request in Box
- Create text file in Box
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
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Ready Workflows for Box + Freshservice Integration
Capture files, create tickets, keep records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Box + Freshservice flow
Sync support tickets with team chats, issue trackers, and collaboration tools to keep your entire organisation aligned. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Confluence (8)
Confluence (8) +
Google Drive (8)
Google Drive (8) +
Zoom (8)
Zoom (8) +
Microsoft Teams (8)
Microsoft Teams (8) B
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Create a Freshservice ticket for every new Box folder item, and notify your support channel in Slack.
New Box folder items instantly generate a Freshservice ticket and alert your support channel in Slack, removing manual triage.
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When a Freshservice ticket is created, upload the attached file in Box, and post an update in Slack.
Freshservice tickets automatically trigger file uploads in Box and notify your team in Slack.
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When a Freshservice ticket is updated, search folder in Box for related items and notify your team in Slack.
Updated Freshservice tickets trigger a Box folder search and post updates directly to Slack.
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Add a comment to file in Box when a Freshservice requester is created, and confirm it in Slack.
New Freshservice requesters trigger a comment update on related Box files and alert your team in Slack.
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If a new Freshservice ticket has high priority, create a folder in Box and alert your urgent channel in Slack.
High-priority Freshservice tickets automatically create dedicated Box folders and notify your urgent channel in Slack.
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When a Freshservice ticket is updated to resolved, add a task to file in Box and post the closure in Slack.
Resolved Freshservice tickets add completion tasks to Box files and announce the closure in Slack.
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Use Claude to summarise every new Freshservice ticket description, add a comment to file in Box, and post the brief in Slack.
Claude summarises new Freshservice tickets, updates Box file comments, and posts briefs in Slack.
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When a new Box folder item is created, create a Freshservice ticket, add an issue in Jira Software Cloud, and notify your team in Slack.
New Box folder items create Freshservice tickets, log Jira issues, and notify your team in Slack.
Supported triggers and actions for Box and Freshservice
Mix and match to build the exact automation you need
Box Triggers & Actions
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Box + Freshservice?
Streamline your IT support and document management by connecting core events between your helpdesk and storage systems.
🎟️
Create tickets from new folder items automatically
Generate a new Freshservice ticket instantly whenever a new folder item is created in Box. Your support team receives actionable tasks without manual copying.
📋
Capture every submitted field in your tickets
Map all available Box file metadata directly into Freshservice ticket fields instead of basic names. Your helpdesk records become a more useful source for review.
🔔
Notify the right team member immediately
Alert support staff in real time as soon as a new ticket or folder item appears. Ensure fast response times across your entire service lifecycle.
🔀
Route records based on submitted priority
Take different automation paths depending on whether a Freshservice ticket is marked high or normal priority. Ensure urgent issues receive immediate folder setup.
🔄
Keep helpdesk and storage records updated
Automatically update corresponding Box files when Freshservice tickets change status. Prevent stale documentation across your systems.
🔍
Search and attach existing records safely
Look up existing Box folders and files dynamically when tickets are updated instead of creating duplicate records. Maintain a clean repository.
✅
Handle later status changes like ticket resolution
Trigger automated file tasks and comments when a Freshservice ticket moves to resolved or closed. Close out documentation workflows seamlessly.
💬
Extend your workflow to team chat apps
Connect your Box and Freshservice flow with Slack to broadcast instant ticket updates and file uploads to your support channels.
And much more...
Who is Box + Freshservice integration for?
Connecting Box and Freshservice helps IT teams, support managers, and operations staff eliminate manual data entry and keep ticket records synchronized with file management.
IT support analysts
Helpdesk managers
IT operations leads
Support desk agents
System administrators
Compliance officers
📈
IT support analysts
You're tracking helpdesk ticket metrics but your storage files only update when someone manually exports records, so the ticket counts you're reporting against are always a few hours behind — this integration means every new folder item lands in your helpdesk instantly and your data stays current.
⚡
Helpdesk managers
You need to act fast when critical documents are uploaded, but manual handoffs leave you finding out too late to prevent delays — automating both apps means every new Box file creates a Freshservice ticket instantly and your response times improve.
📋
IT operations leads
You answer to external clients who want to see active progress on their requests, but keeping storage folders and helpdesk tickets aligned by hand creates constant friction — connecting these apps means ticket statuses and file updates stay perfectly synchronized for client review.
🔄
Support desk agents
The volume of incoming support requests is too high for anyone to keep up with manual file attachments, leading to missing documentation across tickets — with this integration, every file and ticket links automatically so your support queue runs without manual filing.
👥
System administrators
You own the technical workflow downstream and depend on support staff to hand over customer files and ticket details without errors — automating both apps means every requester profile and folder item bridges your systems without manual copying.
📁
Compliance officers
You need a reliable history of all support activities and document revisions, but manual record-keeping keeps leaving audit gaps in your logs — connecting these apps means every ticket creation and file modification is logged reliably from end to end.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Box + Freshservice
Build and manage your Box + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Box + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Frequently Asked Questions
How do I connect Box to Freshservice?
You can connect Box to Freshservice in one click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Box, Freshservice, and tools like Slack or Jira Software Cloud.
Can I automatically create a Freshservice ticket when a new folder item is created in Box?
Can I connect Box, Freshservice, and Slack?
What is a good Zapier alternative for Box and Freshservice?
How are files handled when automating Box and Freshservice?
Can I update Freshservice tickets based on Box events?
Do I need coding skills to automate Box and Freshservice?
Is the Box and Freshservice integration free?
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