Asana
Freshdesk
Gmail

Asana + Freshdesk + Gmail integration

Automate support escalations, turning emails into tickets, status updates, customer email updates and team alerts across Asana, Freshdesk, and Gmail.

Get Started For Freearrow right
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
Popular automation
Trigger
Ticket is created
in Freshdesk
Actions
Create task
in Asana
Send email
in Gmail

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
1500+
App Integrations
20 Million+
Ready Automations
42,000+
Customers Worldwide
certifiedcertifiedcertified

Ready Workflows Ready Workflows   for Asana + Freshdesk + Gmail integration

Escalate tickets to engineers, turn emails into tickets, keep both sides updated, alert your team and email customers, all in just one click.

Trigger
Ticket is created
in Freshdesk
Actions
Create task
in Asana
Send email
in Gmail

Turn new Freshdesk tickets into Asana engineering tasks and email the account manager in Gmail

Turn each new Freshdesk ticket into an Asana task and email the account manager in Gmail.
Engineering teams often hear about a customer problem days after it lands in the support desk. This setup creates the Asana task the moment the ticket is filed, so the right people can start looking straight away. The account manager also gets a Gmail email, so nobody has to forward the ticket by hand.
Read More
Activate
Trigger
Ticket is created
in Freshdesk
Actions
IF
Check if ticket priority is Urgent
in Condition
Create task
in Asana
Send email
in Gmail
Trigger
Ticket is created
in Freshdesk
Actions
C
Summarize issue and determine engineering impact
in ChatGPT
Create task
in Asana
Send email
in Gmail

Use ChatGPT to turn long Freshdesk tickets into Asana bug tasks and email the product manager in Gmail

Get a short bug summary in Asana from each new Freshdesk ticket, and email the product manager.
Customer messages are often long and mix several problems together. This setup has ChatGPT write a short summary of the issue and its likely engineering impact before the task is created. The product manager gets a Gmail email, so they can decide on priority without reading the full ticket.
Read More
Activate
Trigger
Ticket is created
in Freshdesk
Actions
Create task
in Asana
S
Send channel notification
in Slack
Send email
in Gmail
Trigger
Task is completed
in Asana
Actions
Search ticket
in Freshdesk
Update ticket
in Freshdesk
Send email
in Gmail
Trigger
Task is completed
in Asana
Actions
Search ticket
in Freshdesk
Add Notes to a Ticket
in Freshdesk
Send email
in Gmail
Trigger
Label is added to email
in Gmail
Actions
Create Ticket
in Freshdesk
Create task
in Asana
Reply to email
in Gmail
Trigger
Ticket note is created
in Freshdesk
Actions
Search task
in Asana
Add comment to task
in Asana
Send email
in Gmail
Trigger
Tag is added to task
in Asana
Actions
Create Ticket
in Freshdesk
Send email
in Gmail

Open a Freshdesk ticket when an Asana task is tagged customer-facing, and email the education specialist in Gmail

Tag an Asana task customer-facing to open a Freshdesk ticket and email the education specialist.
Product teams finish features, but support staff often learn about them late. This setup opens a Freshdesk ticket as soon as the task is tagged, so the support work starts early. The customer education specialist gets a Gmail email, so training material can be prepared in time.
Read More
Activate
  • 1of2
Got a different task in mind? Describe it
Got a different automation in mind? Describe it and let Integrately AI build it for you.

More ways to automate your
Asana + Freshdesk + Gmail workflow

Connect 1,500+ apps and get more done from your workflows.

Text the on-call engineer
When an urgent ticket becomes a task, Twilio can send an SMS to the on-call engineer's phone. Urgent issues get seen even when nobody is at a desk. This adds a fast alert on top of the Gmail email.
Log tickets in a sheet
Google Sheets can keep a running list of every new ticket and task pair. Managers can review volume and open issues without opening each app. This suits weekly support reviews.
Send it to accounts
When an onboarding task is created, Xero can create a draft invoice for the new client. The finance team can start billing without waiting for a manual handover.
Post updates in chat
Slack or Microsoft Teams can post each status change to the team channel as it happens. People who never open Asana still see when a fix ships.
Rank tickets by urgency
ChatGPT or Claude can read each new ticket and rate how urgent it sounds. Only the highest scores need to reach the on-call list, which saves the team time.
Book a check-in call
When a Freshdesk ticket is marked resolved, Google Calendar can book a short check-in call with the customer. The call is on the calendar before the issue is forgotten.

How the data usually flows between Asana, Freshdesk and Gmail

See how information moves automatically from your support desk through your engineering task board to your customer's inbox.

Freshdesk
Freshdesk
The moment a customer's problem lands in your support desk, the workflow starts. Nobody has to check for new tickets by hand.
Customer reports a problem
Asana
Asana
The ticket's details become a task in Asana, so engineers see the problem without copying it over. The work is ready to pick up straight away.
Team gets the task
Gmail
Gmail
The account manager gets an email about the new issue. The customer hears back quickly, so they know the request arrived.
Account manager is informed
Freshdesk
Freshdesk
Once the engineering work is done, the same ticket can be updated to match. Support staff see the outcome without chasing the developers.
Ticket closes the loop
ai-icon
Fully Automated
Once set up, your data moves seamlessly
between Asana, Freshdesk and Gmail.
Asana
Freshdesk
Gmail
One continuous flow, Zero extra effort.
Get Started For Freearrow right

Steps to connect Asana, Freshdesk and Gmail

  1. Log in to Integrately
  2. Search and select Asana and Freshdesk
  3. Pick a ready 1-click automation or select the desired trigger-action pair
  4. Securely connect your Asana & Freshdesk accounts
  5. Add Gmail in the next steps of your workflow
  6. Map the fields across all three apps
  7. Test it, then switch it on Done
Get Started For Freearrow right

Supported triggers and actions

A trigger is what starts the automation. An action is what it does next. Mix any of these across the three apps.

Asana
Asana Triggers & Actions
Tag is added to task in Asana
Triggers the automation when a tag is added
Try it →
Task is created in Asana
Triggers the automation when a new task is created
Try it →
Task is created in project in Asana
Triggers the automation when a new task is created in a project
Try it →
Task is completed in Asana
Triggers the automation when any task is completed
Try it →
Task is updated in project in Asana
Triggers the automation when a task is updated in the project
Try it →
Subtask is added in Asana
Triggers the automation when a subtask is added
Try it →
Task is updated in Asana
Triggers the automation when any task is updated
Try it →
Project is created in Asana
Triggers the automation when a new project is created
Try it →
Stories is added on task in Asana
Triggers the automation when a story is added to a task
Try it →
Team is created in Asana
Triggers the automation when a new team is created
Try it →
Tag is created in Asana
Triggers the automation when a tag is added
Try it →
User is created in Asana
Triggers the automation when a new user is created
Try it →
Workspace/Organization is created in Asana
Triggers the automation when a new workspace or organization is created
Try it →
Instant
Particular task field is updated in Asana
Triggers the automation when a task field is updated
Try it →
Create task in Asana
Creates a new task
Try it →
Update task in Asana
Updates the task with new information or changes
Try it →
Search task in Asana
Searches for a task
Try it →
Get Task by ID in Asana
Retrieves a task using its id
Try it →
Duplicate a task in Asana
Duplicates a task with the same details and assignments
Try it →
Search task in project in Asana
Searches for a task in a project
Try it →
Add comment to task in Asana
Adds a comment to a task
Try it →
Create subtask in Asana
Creates a subtask within a parent task
Try it →
Add task to section of project in Asana
Adds a new task to a section within a particular project
Try it →
Add task to project in Asana
Adds a task to a project
Try it →
Add tag to task in Asana
Adds a tag to a task based on particular criteria
Try it →
Remove project from task in Asana
Disassociates a project from a task
Try it →
Add user to team in Asana
Adds a user to a designated team
Try it →
Create project section in Asana
Generates a new section for projects
Try it →
Remove user from team in Asana
Removes a user from a particular team
Try it →
Update project in Asana
Updates project information
Try it →
Move project section in Asana
Reorganize project sections to new locations within the project
Try it →
Create project status in Asana
Generates and updates project status reports
Try it →
Update tag in Asana
Updates tags for particular items within a database
Try it →
Set task dependencies in Asana
Sets task dependencies
Try it →
Set task dependents in Asana
Sets task dependents
Try it →
Add followers to task in Asana
Assigns followers to a task for collaborative tracking and updates
Try it →
Set the parent of task in Asana
Sets the parent of a task
Try it →
Attach file in Asana
Uploads and save the selected file to a task
Try it →
Search project in Asana
Searches for a project
Try it →
Duplicate a project in Asana
Creates a copy of a project
Try it →
Create project from template in Asana
Generates a new project based on a pre-defined template
Try it →
Search user in Asana
Searches for a user
Try it →
Create tag in Asana
Generates a new tag
Try it →
Search tag in Asana
Searches for a tag
Try it →
Create a time tracking entry for task in Asana
Logs a new time tracking entry for a task
Try it →
Create a story in Asana
Generates a unique story based on user input
Try it →
Get task comments by task Id in Asana
Retrieve all comments associated with a task based on its task id
Try it →
Get attachment by ID in Asana
Try it →
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
Try it →
Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
Try it →
Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
Try it →
Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
Try it →
Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
Try it →
Update ticket in Freshdesk
Updates ticket information
Try it →
Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
Try it →
Create Company in Freshdesk
Generates a new company profile with given details
Try it →
Search company in Freshdesk
Finds information about a company
Try it →
Search contact in Freshdesk
Finds and retrieves contact information
Try it →
Create Forum in Freshdesk
Creates a new forum
Try it →
Create Forum Category in Freshdesk
Creates a new category within a forum
Try it →
Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
Try it →
Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →
Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
Try it →
Label is added to email in Gmail
Triggers the automation when any email is labelled
Try it →
New email is starred in Gmail
Triggers the automation when any email is starred
Try it →
Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
Try it →
Thread is started in Gmail
Triggers the automation when a new thread is created
Try it →
Label is created in Gmail
Triggers the automation when a new label is created
Try it →
Send email in Gmail
Sends an email to a recipient
Try it →
Reply to email in Gmail
Replies to an email
Try it →
Create draft in Gmail
Adds a new contact to the contact list
Try it →
Create draft reply in Gmail
Adds a new contact to the contact list
Try it →
Delete label in Gmail
Removes a particular label from the selected item
Try it →
Search email in Gmail
Scan email inbox for keywords or sender
Try it →
Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
Try it →
Remove label from email in Gmail
Removes a label from an email
Try it →
Create label in Gmail
Generates a new label
Try it →
Update label in Gmail
Modify the label information
Try it →

Who this setup is for

Support teams
Support teams
Customer success managers
Customer success managers
Product managers
Product managers
Account managers
Account managers
📋 Support teams
Engineering questions often sit in emails and tickets for days. This setup creates the task the moment a ticket comes in.
🎙️ Customer success managers
Clients expect a quick update when their issue moves forward. This automation sends the client an email when their ticket is updated.
🔁 Product managers
Bug reports from customers are often long and hard to scan. This automation summarises new tickets into short bug tasks and emails the product manager.
🗂️ Account managers
Onboarding a new client means copying details between several tools. This setup creates the onboarding ticket and task for you.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?
Built in

Everything this automation handles for you

Everything this automation handles for you
No doubled-up entries
If a step runs again, the automation does not create a second ticket or task. Your team sees one clean record of each request.
Tries again if something fails
If a step does not go through, the automation tries again. Nothing is left half-done.
Runs only when you want
Set a simple rule, like only urgent tickets, and the rest are skipped.
Keeps both sides up to date
When a ticket or task changes, the matching item in the other app is updated too. You do not have to make the same change twice.

Why choose Integrately to automate Asana + Freshdesk + Gmail

Build and manage your Asana + Freshdesk + Gmail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Asana + Freshdesk + Gmail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Prefer to connect just two apps? Explore each combination separately

Asana
Freshdesk
Asana + Freshdesk
Turn support tickets into Asana tasks and update tickets when tasks are completed.
Explore Integrations
Freshdesk
Gmail
Freshdesk + Gmail
Turn matching Gmail emails into Freshdesk tickets and contacts automatically.
Explore Integrations
Asana
Gmail
Asana + Gmail
Send Gmail updates when Asana tasks are created or completed.
Explore Integrations

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Automate Now In 1 Click arrow rightIt's 3x-10x Less Expensive!It's 3x-10x Less Expensive!It's 3x-10x Less Expensive!
leader
most-implementable
easiest-to-do-business
best-support

Questions people ask

Can a new Freshdesk ticket automatically create an Asana task and email the account manager in Gmail?
Frequently Asked Questions
Yes, Integrately has a ready workflow to create an Asana task and email the account manager in Gmail when a new Freshdesk ticket arrives. As soon as a ticket is created in Freshdesk, Integrately creates the matching task in Asana and sends the email through Gmail.
Can I turn a Gmail email labelled Escalate into a Freshdesk ticket and an Asana task?
Frequently Asked Questions
If an Asana task is completed, can the Freshdesk ticket and the customer email update automatically in Gmail?
Frequently Asked Questions
Do I need coding skills to connect Asana, Freshdesk and Gmail?
Frequently Asked Questions
Can a new Asana onboarding task open a Freshdesk ticket and send an intro email through Gmail?
Frequently Asked Questions
Can Freshdesk send only urgent tickets to Asana and alert the support director by Gmail?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.