Asana
Freshdesk
Gmail

Asana + Freshdesk + Gmail integrations

Automate support ticket tasks, status updates, client follow-ups, and team notifications across Asana, Freshdesk, and Gmail.

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Popular automation
Trigger
Ticket is created in Freshdesk
in Freshdesk
Instant
Actions
Create task in Asana
in Asana
Send email in Gmail
in Gmail

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Ready Workflows Ready Workflows   for Asana + Freshdesk + Gmail integration

Turn support tickets into tasks, update project statuses, sync ticket notes, and send email follow-ups, all in just one click.

Asana
Freshdesk
Gmail
Activate

Create an Asana task and send a Gmail email when a support ticket is filed in Freshdesk

Ticket is created in Freshdesk→Create task in Asana→Send email in Gmail
Automatically create an engineering task in Asana when a support ticket is filed in Freshdesk and email the account manager.
Manually forwarding support issues to your project boards wastes valuable time and risks missed details. This workflow directly escalates support issues to engineering while notifying key customer stakeholders via email the moment a ticket comes in.
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Asana
Freshdesk
Gmail
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Sync bug task updates in Asana back to Freshdesk tickets and email the team using Gmail

Task is completed in Asana→Search ticket in Freshdesk→Update ticket in Freshdesk→Send email in Gmail
Close the loop by updating the linked Freshdesk ticket and emailing the client when a bug task is completed in Asana.
When developers finish fixing a bug, updating support records by hand is tedious. This automation resolves the customer ticket and emails clients as soon as the developer task is marked done, keeping everyone aligned without manual follow-up.
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Asana
Freshdesk
Gmail
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Post internal resolution notes to Freshdesk and email support when an Asana task is completed

Task is completed in Asana→Search ticket in Freshdesk→Add Notes to a Ticket in Freshdesk→Send email in Gmail
Keep support reps informed with technical release notes in Freshdesk when testing is finished in Asana.
Support teams often miss important updates happening on product boards. This workflow automatically posts internal resolution notes to the Freshdesk ticket and emails the customer support representative as soon as QA finishes testing.
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Asana
Freshdesk
Gmail
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Escalate emails from Gmail into Freshdesk tickets, Asana tasks, and confirmation replies

Label is added to email in Gmail→Create Ticket in Freshdesk→Create task in Asana→Reply to email in Gmail
Apply an escalation label in Gmail to instantly generate a Freshdesk ticket, an Asana tracking task, and a confirmation reply.
Managing urgent client requests across multiple communication channels causes bottlenecks. This setup provides a deliberate, human-initiated triage trigger from Gmail that routes issues to both support and project management while confirming receipt.
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Asana
Freshdesk
Gmail
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Add technical troubleshooting notes from Freshdesk into Asana comments and email developers

Ticket note is created in Freshdesk→Search task in Asana→Add comment to task in Asana→Send email in Gmail
Apppend diagnostic notes from a Freshdesk ticket directly as a comment on the related Asana bug task.
Support agents frequently gather diagnostic logs that developers need immediately. This automation keeps developers updated with customer details without requiring manual copying between your support desk and project boards.
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Asana
Freshdesk
Gmail
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Update corresponding Asana tasks and email project sponsors when a Freshdesk ticket changes status

Ticket is updated in Freshdesk→Search task in Asana→Update task in Asana→Send email in Gmail
Keep your Asana tracking tasks aligned and email stakeholders whenever a Freshdesk ticket status changes.
Manual progress updates across independent support and project tools lead to outdated boards. This integration maintains two-way status alignment and alerts leadership via email whenever support work progresses.
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Asana
Freshdesk
Gmail
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Handle VIP support contacts by creating Freshdesk records, tickets, and Asana onboarding tasks

Email matching search is received in Gmail→Create Contact in Freshdesk→Create Ticket in Freshdesk→Create task in Asana
Route filtered VIP emails to create a Freshdesk contact, open a support ticket, and log an Asana task.
High-value client inquiries require immediate, multi-system setup to ensure proper handling. This automated flow manages VIP contact ingestion, ticket creation, and project assignment cleanly in one go.
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Asana
Freshdesk
Gmail
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Open a Freshdesk ticket and send a Gmail email when a new task is created in an Asana project

Task is created in project in Asana→Create Ticket in Freshdesk→Send email in Gmail
Coordinate cross-departmental client kickoffs between project management and customer support desks.
When new implementation tasks start in Asana, support teams need visibility right away. This automation triggers an onboarding ticket in Freshdesk and sends an introductory email via Gmail to keep all departments aligned.
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Asana
Freshdesk
Gmail
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Synchronize custom fix version fields in Asana with Freshdesk tickets and email advocates

Particular task field is updated in Asana→Search ticket in Freshdesk→Update ticket in Freshdesk→Send email in Gmail
Update the associated Freshdesk ticket and email the customer advocate when development updates custom fields in Asana.
Keeping customer advocates informed about exact fix versions prevents miscommunication with clients. This workflow provides targeted, field-specific release synchronization between your development tracking and customer support systems.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Steps to connect Asana, Freshdesk and Gmail

  1. Log in to Integrately
  2. Search and select Asana and Freshdesk
  3. Pick a ready 1-click automation or select the desired trigger-action pair
  4. Securely connect your Asana & Freshdesk accounts
  5. Add Gmail in the next steps of your workflow
  6. Map the fields across all three apps
  7. Test it, then switch it on Done
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How the data usually flows between Asana, Freshdesk and Gmail

Information moves automatically across your support desk, task boards, and email inbox without manual entry.

Freshdesk
Freshdesk
A customer submits a support ticket through your help desk, or an escalation arrives through your email inbox.
Capture
Asana
Asana
The details are sent instantly to your project boards so your team can organize work and track progress.
Process
Gmail
Gmail
Automated emails go out to clients, account managers, or team leads to confirm status changes.
Notify
Asana
Asana
Your support desk, task manager, and inbox remain fully aligned so nothing falls through the cracks.
Result
ai-icon
Fully Automated
Once set up, your data moves seamlessly
between Asana, Freshdesk and Gmail.
Asana
Freshdesk
Gmail
One continuous flow, Zero extra effort.
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Supported triggers and actions

A trigger is what starts the automation. An action is what it does next. Mix any of these across the three apps.

Asana
Asana Triggers & Actions
Tag is added to task in Asana
Triggers the automation when a tag is added
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Task is created in Asana
Triggers the automation when a new task is created
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Task is created in project in Asana
Triggers the automation when a new task is created in a project
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Task is completed in Asana
Triggers the automation when any task is completed
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Task is updated in project in Asana
Triggers the automation when a task is updated in the project
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Subtask is added in Asana
Triggers the automation when a subtask is added
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Task is updated in Asana
Triggers the automation when any task is updated
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Project is created in Asana
Triggers the automation when a new project is created
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Stories is added on task in Asana
Triggers the automation when a story is added to a task
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Team is created in Asana
Triggers the automation when a new team is created
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Tag is created in Asana
Triggers the automation when a tag is added
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User is created in Asana
Triggers the automation when a new user is created
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Workspace/Organization is created in Asana
Triggers the automation when a new workspace or organization is created
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Instant
Particular task field is updated in Asana
Triggers the automation when a task field is updated
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Create task in Asana
Creates a new task
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Update task in Asana
Updates the task with new information or changes
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Search task in Asana
Searches for a task
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Get Task by ID in Asana
Retrieves a task using its id
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Duplicate a task in Asana
Duplicates a task with the same details and assignments
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Search task in project in Asana
Searches for a task in a project
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Add comment to task in Asana
Adds a comment to a task
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Create subtask in Asana
Creates a subtask within a parent task
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Add task to section of project in Asana
Adds a new task to a section within a particular project
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Add task to project in Asana
Adds a task to a project
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Add tag to task in Asana
Adds a tag to a task based on particular criteria
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Remove project from task in Asana
Disassociates a project from a task
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Add user to team in Asana
Adds a user to a designated team
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Create project section in Asana
Generates a new section for projects
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Remove user from team in Asana
Removes a user from a particular team
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Update project in Asana
Updates project information
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Move project section in Asana
Reorganize project sections to new locations within the project
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Create project status in Asana
Generates and updates project status reports
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Update tag in Asana
Updates tags for particular items within a database
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Set task dependencies in Asana
Sets task dependencies
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Set task dependents in Asana
Sets task dependents
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Add followers to task in Asana
Assigns followers to a task for collaborative tracking and updates
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Set the parent of task in Asana
Sets the parent of a task
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Attach file in Asana
Uploads and save the selected file to a task
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Search project in Asana
Searches for a project
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Duplicate a project in Asana
Creates a copy of a project
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Create project from template in Asana
Generates a new project based on a pre-defined template
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Search user in Asana
Searches for a user
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Create tag in Asana
Generates a new tag
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Search tag in Asana
Searches for a tag
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Create a time tracking entry for task in Asana
Logs a new time tracking entry for a task
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Create a story in Asana
Generates a unique story based on user input
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Get task comments by task Id in Asana
Retrieve all comments associated with a task based on its task id
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Get attachment by ID in Asana
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
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Label is added to email in Gmail
Triggers the automation when any email is labelled
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New email is starred in Gmail
Triggers the automation when any email is starred
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Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
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Thread is started in Gmail
Triggers the automation when a new thread is created
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Label is created in Gmail
Triggers the automation when a new label is created
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Send email in Gmail
Sends an email to a recipient
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Reply to email in Gmail
Replies to an email
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Create draft in Gmail
Adds a new contact to the contact list
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Create draft reply in Gmail
Adds a new contact to the contact list
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Delete label in Gmail
Removes a particular label from the selected item
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Search email in Gmail
Scan email inbox for keywords or sender
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Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
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Remove label from email in Gmail
Removes a label from an email
Try it →
Create label in Gmail
Generates a new label
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Update label in Gmail
Modify the label information
Try it →

Who this setup is for

Customer support leads
Customer support leads
Engineering managers
Engineering managers
IT service desks
IT service desks
Operations directors
Operations directors
📋 Customer support leads
You manage incoming help desk tickets and need a reliable way to escalate technical bugs to engineering without copying details by hand. This setup bridges your support desk and project boards automatically.
🎙️ Engineering managers
Your developers waste time asking support reps for customer diagnostic details and tracking down bug reports. This automation ensures tasks arrive with all necessary notes and ticket links attached.
🔁 IT service desks
You handle high volumes of email requests and support tickets that require tracking across multiple departments. This integration routes requests to the right task boards while sending client acknowledgements.
🗂️ Operations directors
Your teams struggle with outdated ticket statuses and disconnected communication channels between support and project tracking. This setup keeps all tools updated in real time as work moves forward.
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Everything this automation handles for you

Everything this automation handles for you
No duplicate records
Match existing tickets and contacts before creating new tasks so your boards stay clean and free of clutter.
Auto-retry failed steps
If a temporary connection issue occurs, the automation automatically retries the step instead of leaving your workflow half-finished.
Two-way status sync
Keep your support tickets and project tasks synchronized so resolving an item in one tool updates the other.
Instant notifications
Trigger emails and team alerts the moment tickets are filed or project tasks are completed.

Why choose Integrately to automate Asana + Freshdesk + Gmail

Build and manage your Asana + Freshdesk + Gmail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Asana + Freshdesk + Gmail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
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Prefer to connect just two apps? Explore each combination separately

Asana
Freshdesk
Asana + Freshdesk
Create project tasks automatically when customer support tickets are filed.
Explore Integrations
Freshdesk
Gmail
Freshdesk + Gmail
Send confirmation emails and status updates when support tickets change.
Explore Integrations
Asana
Gmail
Asana + Gmail
Notify team members and clients by email when project tasks are completed.
Explore Integrations

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Questions people ask

Can Freshdesk support tickets automatically create tasks in Asana?
Frequently Asked Questions
Yes, Integrately has a ready workflow to create a task in Asana when a support ticket is filed in Freshdesk. When a new ticket is created in Freshdesk, Integrately can instantly generate a corresponding task in your Asana project board.
Can I send automatic email notifications from Gmail when an Asana task is completed?
Frequently Asked Questions
Does updating a ticket in Freshdesk automatically update the matching Asana task?
Frequently Asked Questions
Can Gmail emails be turned into Freshdesk tickets and Asana tasks automatically?
Frequently Asked Questions
Do I need coding skills to connect Asana, Freshdesk and Gmail?
Frequently Asked Questions
Can I add ticket notes from Freshdesk as comments on Asana tasks?
Frequently Asked Questions
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