Top 11 Twist Tips and Tricks

Turn Emails into Twist messages

It’s typical for a client to mail you project details. Traditionally, you’d have to copy and paste this content into another chat app to keep others in the loop. However, now you can forward emails directly into Twist threads by following these simple steps:

• Open the desired thread
• Click 3 dots “⋯” icon in the top-right corner
• Select “Email to Thread“
• Copy the provided link
• Paste the copied link in the “To” field of your email (The link acts as a recipient email ID)

This email will then automatically show up in the desired Twist thread.

Use Keyboard Shortcuts to Get More Done in Less Time

Tap “Shift” + “?” to see the list of all available shortcuts in Twist.

Twist comes with a set of handy keyboard shortcuts for easy navigation. We have shortlisted some of the most useful shortcuts for you:

Get Notifications from All Your Apps in Twist

Using multiple apps while working makes it difficult to track all the notifications. Twist can help you here along with our automation tool Integrately.

Integrately helps set up several automations like

• Posting Twitter updates to Twist
• Creating a Twist thread for new Trello cards
• Messaging new Jira tickets’ details in Twist
• Capturing Google Forms responses in Twist, and more

This way, you can stay updated on all your notifications in one place. You can also reply to them directly.To get started, sign up for an Integrately account and proceed further.

Save threads to revisit later

Finding a particular thread can be tricky when you have dozens of active conversations going on. However, you can save important Twist threads to revisit them later. To do so, hover over the desired thread and click the Save “” icon.

Once saved, the threads will be available under the “Saved” header in the left sidebar for easy access.

Stay Connected With Groups

You can merge multiple contacts into a single group using Twist. This is especially handy for team projects where you want to notify only a specific group of people. 

For instance, if you are a marketing manager who wants to forward a list of leads to the sales team.  Instead of messaging each sales team member individually, add them to a group titled ‘Sales’ and update them all together.

  To create a group,

• Click your team icon in the top-left corner
• Click “Settings and Members“
• Open Groups section under the “Members and Groups“
• Click “Create Group“
• Enter the group name
• Add contacts in the “Add members” field
• Click “Create” in the bottom right corner

Take Advantage of Live communication

Did you know, you can also make video calls without ever leaving Twist! To do so, install the prebuilt Skype integration using the below steps:

• Click your team icon in the top-left corner
• Click “Settings and Members“
• Go to “Integrations“
• Click “Browse“
• Type “Skype” in the search box 
• Click “Add” and choose whether you want it for yourself or the entire team

Then you can start video calling your team members as below: 

• Type “/skype” in the message box, tag the required people and hit enter
• Specify the meeting name in the pop-up
• Tick the “Paste event link into composer after it’s been created” option
• Hit the “Create” button 
• Close the popup & post the message

This message contains the meeting name with a hyperlink to join the Skype meeting.

Notify the right people in a smart way

There are times when you need to inform people about a message that is intended for others.For instance, you wish to advise your team on a marketing strategy, but your manager must be aware of it too.

Twist’s “Tag” feature comes in handy here. To tag someone:

•  Open a thread 
• Type your message 
• Click the “Tag” field in the top-left corner and add relevant people. 

Only the tagged members will receive the message in the inbox, whereas others can check the thread afterward.

This way, you can have contextual conversations without cluttering other team members’ inboxes.

Auto-generate threads to get updates

You can’t tap every team member’s shoulder each time you want an update. Instead, automate the process of posting a thread in Twist to get regular updates. 

This requires the “Team Check-In” integration available in the “Integrations” tab in Settings. Once done, you need to:

• Specify whether the message is for you or your team
• Add a channel
• Select the users you want to notify
• Write the subject
• Input the message
• Provide scheduling details

The system will automatically create a new thread at the designated time and remind the relevant people of your message in their inbox. This way, you can get timely information without being a nag.

Break the chains of constant notifications

In the fast-paced corporate world, it’s easy to get lost in work and notifications. Schedule “Do Not Disturb” mode in Twist to get some time to focus. This keeps you away from the bothering messages for a set period.

To activate Do Not Disturb mode:

• Click your team icon in the top-left corner
• Select “Settings and Members” from the dropdown menu
• Tap the “Do Not Disturb” settings
• Toggle the “Daily Schedule” button to “On“
• Choose the start and end time
• Check the days you want to apply DND for
• Save changes by clicking “Update” in the bottom-right corner

Now, you can work distraction-free and get more done in less time.

Reference channels or threads in a message

We often use referencing to provide context for a message or bring someone’s attention to a specific thing. In Twist, you can type “#” or “+” in the message box to reference a particular channel or thread respectively. A dropdown menu appears with all the matching results. Select the desired result and add it to your message.

Format your messages on the go

Whether you want to spice up your message or highlight the key points, take advantage of Twist’s new Editor and save time. It offers editing options like

These formatting options will appear in a toolbar right above the message once you select the text you want to edit.