Zonka Feedback + Zammad Integration

Integrate Zammad to Zonka Feedback in one click, or tell Integrately AI how you want each survey response handled. Create support tickets, update customer records, alert your support team, and trigger follow-up actions automatically.

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1.
  • Zonka Feedback
    Survey response is received in Zonka Feedback
Arrow Right
2.
  • Zonka Feedback
    Send sms survey in Zonka Feedback
  • Zonka Feedback
    Send email survey in Zonka Feedback
  • Zammad
    Create ticket in Zammad
  • Zammad
    Update ticket in Zammad
  • Zammad
    Search ticket in Zammad
  • Zammad
    Delete ticket in Zammad
  • Zammad
    Create user in Zammad
  • Zammad
    Search user in Zammad
  • Zammad
    Create organization in Zammad
  • Zammad
    Delete organization in Zammad
  • Zammad
    Search organisation in Zammad
  • Zammad
    Send email in Zammad

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Ready Workflows Ready Workflows for Zammad + Zonka Feedback Integration

Capture survey responses, create support tickets, update customer details, alert your support team, and log feedback, all in just one click.

Most popular automationmost-popular-automations
Zonka Feedback + Zammad Integration

Create Zammad ticket for new Zonka Feedback response

Creating Zammad tickets automatically for every new Zonka Feedback response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Zammad + Zonka Feedback flow

Connect feedback and support data to your CRM, messaging apps, and spreadsheets for streamlined customer operations. Pick a combination and activate it in one click.

Zonka Feedback
Zammad
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SlackSlack (6)
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HubSpotHubSpot (6)
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GmailGmail (6)
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Jira Software CloudJira Software Cloud (6)
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StripeStripe (6)
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Google SheetsGoogle Sheets (6)
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Create a Zammad ticket from every new Zonka Feedback survey response, and notify your support team instantly in Slack.
New Zonka Feedback survey responses instantly create support tickets in Zammad and alert your team in Slack, eliminating manual copy-pasting.
Z
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Search for the user in Zammad when a Zonka Feedback survey response arrives, and post the customer details in Slack.
Zonka Feedback responses trigger a Zammad user search and notify your team in Slack, keeping support agents instantly informed.
Z
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When a Zonka Feedback survey response is received, update the user in Zammad and post a status update in Slack.
Survey responses from Zonka Feedback update customer details in Zammad and notify your team in Slack for coordinated follow-up.
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If a Zonka Feedback survey response indicates dissatisfaction, create a priority Zammad ticket and alert the escalation channel in Slack.
Dissatisfied survey responses in Zonka Feedback automatically trigger priority Zammad tickets and urgent Slack alerts for fast resolution.
Z
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Use Claude to summarise every Zonka Feedback survey response, create a Zammad ticket with the summary, and notify your team in Slack.
Claude analyses Zonka Feedback responses to generate structured Zammad tickets, while Slack alerts keep your team fully informed.
Z
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Turn every Zonka Feedback survey response into a Zammad ticket, log the interaction in Google Sheets, and announce it in Slack.
Zonka Feedback responses populate Zammad tickets, update Google Sheets archives, and notify your team instantly in Slack.

Supported triggers and actions for Zonka Feedback and Zammad

Mix and match to build the exact automation you need

Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
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Zammad
Zammad Triggers & Actions
No trigger is available
Create ticket in Zammad
Generates a new ticket
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Update ticket in Zammad
Updates ticket information
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Search ticket in Zammad
Searches for a ticket
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Delete ticket in Zammad
Removes a ticket from the system
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Create user in Zammad
Generates a new user account
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Search user in Zammad
Searches for a user
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Create organization in Zammad
Generates a new invoice
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Delete organization in Zammad
Removes an organization from the system
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Search organisation in Zammad
Finds and retrieves information about a organization
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Send email in Zammad
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What can you automate with Zammad + Zonka Feedback?

Streamline your customer support and feedback management by automating ticket creation, team alerts, and data synchronisation between Zammad and Zonka Feedback.

What you can automate?
🎫
Create Zammad tickets from Zonka Feedback responses automatically
Every survey response received in Zonka Feedback instantly creates a corresponding support ticket in Zammad, eliminating manual copy-pasting and ensuring zero dropped feedback.
📋
Capture every survey field and customer response detail
Map all available Zonka Feedback answers, ratings, and comments directly into Zammad ticket fields rather than just a basic notification. Your support records become much richer for agent review.
🔔
Alert your support team the moment feedback arrives
Notify specific agents or support channels in real time whenever a new survey response creates a Zammad ticket, ensuring fast responses to customer issues.
🔀
Route tickets differently based on survey ratings
If a survey response includes a low score, create a high-priority ticket in Zammad and alert management; otherwise, log a standard ticket for regular review.
🔄
Keep your support tickets and customer records synchronized
Update existing Zammad tickets and user profiles whenever new survey interactions occur in Zonka Feedback, maintaining an accurate picture of customer sentiment.
🔍
Search and update existing users instead of creating duplicates
Check if a customer already exists in Zammad before creating a ticket or user profile from survey data, keeping your database clean and organized.
⏱️
Manage follow-ups when survey statuses or tickets change
Update Zammad tickets and trigger follow-up actions when survey responses indicate resolved issues or require escalated attention from senior staff.
🌐
Extend your feedback workflow to Slack or Google Sheets
Push survey responses and Zammad tickets into Google Sheets for reporting or broadcast notifications in Slack, keeping your entire organization aligned.
And much more...

Who is Zammad + Zonka Feedback integration for?

Customer support teams and feedback managers rely on this integration to eliminate manual data entry, streamline ticket creation, and ensure every survey response gets immediate attention.

Customer support managers
Customer support managers
Helpdesk support leads
Helpdesk support leads
Client success directors
Client success directors
Customer operations teams
Customer operations teams
Account managers
Account managers
Quality assurance leads
Quality assurance leads
📈
Customer support managers
You're reviewing weekly survey summaries in Zammad but your reports only update when someone manually exports feedback data, so the satisfaction metrics you're reporting against are always a few hours behind — with this integration, every survey response lands in your helpdesk instantly and your reporting data stays current.
⚡
Helpdesk support leads
You manage incoming customer issues in Zammad but miss critical feedback left in Zonka Feedback until hours later, so frustrated customers wait too long for replies — automating both apps means every survey response creates a ticket instantly and your team can resolve issues without delay.
📊
Client success directors
You're tracking client sentiment in Zammad but struggle to keep stakeholders updated on survey feedback manually, so client review meetings lack accurate satisfaction records — connecting these apps means every piece of feedback syncs automatically and your client reports are always complete.
🔄
Customer operations teams
You handle hundreds of daily feedback submissions in Zonka Feedback but manually copying them into Zammad creates a massive backlog, so support tickets pile up unassigned — with this integration, survey responses create tickets automatically and your workflow handles high volumes without slowing down.
🤝
Account managers
You depend on support agents to forward customer feedback from Zammad before you can reach out, so valuable client touchpoints get delayed — automating both apps means survey responses route directly to the right tickets and your follow-up process starts immediately.
📋
Quality assurance leads
You audit support interactions in Zammad but keep finding missing feedback entries in customer profiles, so your historical records have blind spots — integrating these apps means every survey response logs a ticket reliably and your audit trail remains unbroken.
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Why choose Integrately to automate Zonka Feedback + Zammad

Build and manage your Zonka Feedback + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zonka Feedback + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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2
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Frequently Asked Questions

How do I connect Zammad to Zonka Feedback?
Frequently Asked Questions
You can connect Zammad to Zonka Feedback in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation and map the fields for you. Additional tools like Slack, HubSpot, and Gmail can also be added easily.
Can I automatically create support tickets from Zonka Feedback survey responses in Zammad?
Frequently Asked Questions
Can I connect Zammad, Zonka Feedback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Zammad and Zonka Feedback?
Frequently Asked Questions
How does Zammad handle new tickets created from survey responses?
Frequently Asked Questions
How does Zonka Feedback capture customer survey responses for my helpdesk?
Frequently Asked Questions
Do I need coding skills to set up Zammad and Zonka Feedback workflows?
Frequently Asked Questions
Is the Zammad and Zonka Feedback integration free?
Frequently Asked Questions
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