Zoho Desk + UChat Integration

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1.

Ticket is created in Zoho Desk Instant
Ticket is updated in Zoho Desk Instant
Account is created in Zoho Desk Instant
Agent is created in Zoho Desk Instant
Message is created in Zoho Desk Instant
Comment is created in Zoho Desk Instant
Contact is created in Zoho Desk Instant
Attachment is added in Zoho Desk Instant
Tag is added in UChat Instant
Tag is removed in UChat Instant
Conversation is opened in UChat Instant
Variable value is changed in UChat Instant
Bot user is subscribed in UChat Instant
Conversation is done in UChat Instant

2.

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Most popular automation

Send UChat message for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - UChat integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a message in UChat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic UChat messages for new Zoho Desk tickets today - your customers will appreciate it!

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Who Is This Integration For?

Customer Support Teams

Sales Teams

Marketing Agencies

E-commerce Businesses

IT Support Teams

Customer Support Teams

Customer support teams often struggle to keep track of customer inquiries that come in through various channels like chat platforms and need an efficient way to consolidate these into a single help desk system for better response times.

Sales Teams

Sales teams need a way to quickly follow up on potential leads who engage via chat, ensuring that these prospects are captured and acted upon before they grow cold.

Marketing Agencies

Marketing agencies face challenges in maintaining consistent communication for multiple clients across different platforms, and they need a way to integrate chat interactions into a central customer management system.

E-commerce Businesses

E-commerce businesses require a streamlined approach to manage customer service and order inquiries that begin in chat, aiming to reduce the fall-through cracks that can lead to dissatisfied customers.

IT Support Teams

IT support teams often receive tech support inquiries through chat and need an efficient mechanism to log these into a ticketing system to ensure effective troubleshooting and follow-up.

Try This Integration – No Code Needed

What Can You Automate With Zoho Desk + UChat

Log UChat queries as Zoho Desk tickets

When a new chat starts in UChat with a question or issue, automatically create a ticket in Zoho Desk. This helps you keep all customer inquiries organized in one place for streamlined follow-up and resolution.

Send chat lead contact details to Zoho Desk

Capture the contact details of new potential customers who engage with you via UChat, and automatically add them to Zoho Desk. This ensures you're ready to follow up without any manual data entry.

Auto-update ticket status from chat resolution

Resolve a customer's issue via UChat? Automatically update the corresponding ticket status in Zoho Desk. This keeps your helpdesk tidy and all team members informed on the resolution status.

Create follow-up task in Zoho Desk from UChat

When an important chat session ends, generate a follow-up task in Zoho Desk. This helps ensure you never miss the opportunity for extended customer engagement and support.

Transfer chat transcript to Zoho Desk

Save the entire conversation from UChat directly into Zoho Desk as a ticket note. This provides context for future interactions and keeps support history detailed and accessible.

And much more...

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Top 10 Most Popular Zoho Desk Automations from
Integrately Community

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Create Saleshandy prospect for new Zoho Desk ticket

Send Zulip message for new Zoho Desk ticket

Send AiSensy template message for new Zoho Desk ticket

Top 10 Most Popular UChat Automations from
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Zoho Desk is a simple and easy tool that lets you manage your customer service. Whether it is managing tickets, handling inbound calls or simply sending out follow-up emails, Zoho Desk makes the entire process effortless and cost-effective for you.

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