Zoho Survey + Twilio Integration

Integrate Twilio to Zoho Survey in one click, or tell Integrately AI how you want each submission handled. Trigger instant SMS alerts, send WhatsApp follow-ups, notify your team, and track responses automatically.

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1.
  • Zoho Survey
    Survey response is submitted in Zoho Survey Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Zoho Survey
    Send email invitations in Zoho Survey
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zoho Survey Integration

Send survey responses, trigger SMS notifications, send WhatsApp messages, and alert your team, all in just one click.

Most popular automationmost-popular-automations
Zoho Survey + Twilio Integration

Send Twilio sms for new Zoho Survey response

When you receive a new Zoho Survey response, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Connect more apps to your Twilio + Zoho Survey flow

Send survey feedback into your CRM, log responses in sheets, and notify your team instantly. Pick a combination and activate it in one click.

Zoho Survey
Twilio
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Google SheetsGoogle Sheets (4)
+
Zoho CRMZoho CRM (3)
+
SlackSlack (3)
+
MailchimpMailchimp (3)
+
TypeformTypeform (3)
+
StripeStripe (3)
Z
G
T
When a survey response is submitted in Zoho Survey, add a spreadsheet row in Google Sheets, and send an SMS in Twilio.
Every Zoho Survey response is logged in Google Sheets and triggers an instant SMS in Twilio, eliminating manual data entry.
T
G
Z
When a message is received in Twilio, log the interaction in Google Sheets, and send email invitations in Zoho Survey.
Incoming Twilio messages are recorded in Google Sheets while triggering automated Zoho Survey email invitations.
T
G
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When an SMS is received/sent in Twilio, update the matching Google Sheets row and trigger Zoho Survey feedback.
Keep your Google Sheets updated with Twilio SMS activities while automating survey requests.
Z
G
T
Use ChatGPT to analyze survey responses from Zoho Survey, log them in Google Sheets, and send an SMS alert via Twilio.
AI analyzes survey feedback, updates your Google Sheets records, and alerts stakeholders via Twilio SMS.

Supported triggers and actions for Zoho Survey and Twilio

Mix and match to build the exact automation you need

Zoho Survey
Zoho Survey Triggers & Actions
Instant
Survey response is submitted in Zoho Survey
Sends email invitations to specified recipients
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Send email invitations in Zoho Survey
Triggers the automation when an email is sent
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Twilio + Zoho Survey?

Streamline your communication workflows and survey feedback collection by connecting Twilio and Zoho Survey to trigger instant actions.

What you can automate?
🚀
Trigger Twilio SMS from Zoho Survey responses
Automatically send an SMS in Twilio the exact moment a survey response is submitted in Zoho Survey. Eliminate manual delays and engage respondents instantly.
📝
Capture every submitted survey field
Map all detailed answers from Zoho Survey submissions into your logs or messaging workflows instead of just basic contact names. Your records become complete.
🔔
Alert the right person immediately
Notify your support or sales team via Twilio WhatsApp messages or SMS whenever critical feedback arrives through Zoho Survey.
🔀
Route actions based on submitted answers
Send different Twilio messages or notifications depending on the specific score or rating a user selects in their Zoho Survey response.
🔄
Keep records updated as data changes
Ensure your contact sheets and communication logs reflect the latest updates whenever new survey submissions or Twilio interactions occur.
✨
Add or update instead of creating duplicates
Search existing records before creating new entries, ensuring customer profiles and survey logs remain clean and accurate.
📞
Handle call and message status changes
Trigger follow-up survey invitations in Zoho Survey automatically whenever a Twilio call finishes or a new SMS is received.
🔗
Extend your flow to Google Sheets
Connect Zoho Survey and Twilio with Google Sheets to log every survey response and communication detail in a centralized spreadsheet automatically.
And much more...

Who is Twilio + Zoho Survey integration for?

Connecting Twilio and Zoho Survey helps customer success teams, researchers, and marketers automate feedback collection, follow-up messages, and response tracking without manual delays.

Performance analysts
Performance analysts
Customer support leads
Customer support leads
Account managers
Account managers
Survey administrators
Survey administrators
Operations teams
Operations teams
Quality assurance leads
Quality assurance leads
📈
Performance analysts
You report on survey metrics and customer satisfaction scores, but your reporting sheets only update when someone manually exports submissions, so your analysis is always hours behind — this integration means every survey response is submitted in Zoho Survey and logged instantly, keeping your reports current.
⚡
Customer support leads
You need to act fast on negative customer feedback, and you find out about low ratings too late through manual checks — automating both apps means an SMS is received in Twilio or dispatched immediately when a survey response is submitted in Zoho Survey, letting your team intervene without delay.
🤝
Account managers
You answer to clients who want to see regular progress reports and customer satisfaction feedback, but compiling survey results by hand eats into your day — with this integration, every survey response is submitted in Zoho Survey and routed directly to your sheets or communication channels, ensuring complete transparency.
📊
Survey administrators
The volume of customer feedback is too high for anyone to keep up with by hand, leading to missed follow-ups and unacknowledged responses — automating both apps means every survey response is submitted in Zoho Survey and triggers automated Twilio messaging workflows instantly.
🔄
Operations teams
You depend on survey participants completing forms so you can trigger follow-up communications, but manual handoffs cause frustrating bottlenecks — this integration means every survey response is submitted in Zoho Survey and immediately drives downstream Twilio actions without manual intervention.
🗂️
Quality assurance leads
You need a reliable history of all customer interactions and feedback scores, but keeping records synchronized across tools leaves frustrating gaps — automating both apps means every survey response is submitted in Zoho Survey and logged accurately across your system.
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Why choose Integrately to automate Zoho Survey + Twilio

Build and manage your Zoho Survey + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Survey + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Twilio to Zoho Survey?
Frequently Asked Questions
You can connect Twilio to Zoho Survey easily in 1-click using ready automation templates on Integrately, or ask Integrately AI to build the automation and map the fields for you with popular tools like Google Sheets, Zoho CRM, and Slack.
Can I automatically send an SMS when a survey response is submitted?
Frequently Asked Questions
Can I connect Twilio, Zoho Survey, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zoho Survey?
Frequently Asked Questions
How does Twilio handle incoming messages and call data here?
Frequently Asked Questions
How are survey responses captured from Zoho Survey?
Frequently Asked Questions
Can I automate this workflow without any coding skills?
Frequently Asked Questions
Is the Twilio and Zoho Survey integration free?
Frequently Asked Questions
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