Zoho Inventory + Twilio Integration

Integrate Twilio to Zoho Inventory in one click, or tell Integrately AI how you want each order handled. Turn incoming customer texts into sales orders, update contact records, alert your fulfillment team, and trigger automated follow-ups instantly.

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1.
  • Zoho Inventory
    Item is updated in Zoho Inventory
  • Zoho Inventory
    Invoice is created in Zoho Inventory
  • Zoho Inventory
    Invoice is updated in Zoho Inventory
  • Zoho Inventory
    Sales order is created in Zoho Inventory
  • Zoho Inventory
    Package is created in Zoho Inventory
  • Zoho Inventory
    Package is updated in Zoho Inventory
  • Zoho Inventory
    Contact is created in Zoho Inventory
  • Zoho Inventory
    Item is created in Zoho Inventory
  • Zoho Inventory
    Purchase order is created in Zoho Inventory
  • Zoho Inventory
    Sales order is updated in Zoho Inventory
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Zoho Inventory
    Create sales order in Zoho Inventory
  • Zoho Inventory
    Search sales order by id in Zoho Inventory
  • Zoho Inventory
    Update sales order in Zoho Inventory
  • Zoho Inventory
    Delete sales order in Zoho Inventory
  • Zoho Inventory
    Create item in Zoho Inventory
  • Zoho Inventory
    Search item in Zoho Inventory
  • Zoho Inventory
    Update item in Zoho Inventory
  • Zoho Inventory
    Create payment in Zoho Inventory
  • Zoho Inventory
    Get shipment order by id in Zoho Inventory
  • Zoho Inventory
    Delete an item in Zoho Inventory
  • Zoho Inventory
    Delete package in Zoho Inventory
  • Zoho Inventory
    Create a shipment order in Zoho Inventory
  • Zoho Inventory
    Search package in Zoho Inventory
  • Zoho Inventory
    Search contact in Zoho Inventory
  • Zoho Inventory
    Create contact in Zoho Inventory
  • Zoho Inventory
    Delete contact in Zoho Inventory
  • Zoho Inventory
    Update contact in Zoho Inventory
  • Zoho Inventory
    Create invoice in Zoho Inventory
  • Zoho Inventory
    Get invoice by Id in Zoho Inventory
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zoho Inventory Integration

Capture incoming messages, create sales orders, update contacts, notify your fulfillment team, and send shipping alerts, all in just one click.

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Connect more apps to your Twilio + Zoho Inventory flow

Sync your core communications and inventory management data with finance, marketing, and team collaboration tools. Pick a combination and activate it in one click.

Zoho Inventory
Twilio
+
ShopifyShopify (8)
+
QuickBooks OnlineQuickBooks Online (8)
+
SlackSlack (8)
+
GmailGmail (8)
+
StripeStripe (8)
+
Google SheetsGoogle Sheets (8)
S
Z
T
Add every new Shopify order to Zoho Inventory, and send a confirmation SMS via Twilio
Shopify orders appear in Zoho Inventory instantly and trigger a confirmation SMS via Twilio, so your stock updates immediately without manual data entry.
S
Z
T
Create a Zoho Inventory contact for every new Shopify customer, and send a welcome text via Twilio
New Shopify customers are added to Zoho Inventory as contacts while Twilio sends a personalized welcome message, keeping your buyer lists current.
S
Z
T
When a Shopify order is fulfilled, update the sales order in Zoho Inventory and send a shipping SMS via Twilio
Fulfilled Shopify orders update your Zoho Inventory records automatically while Twilio sends tracking details to the buyer.
S
Z
T
Create a Zoho Inventory contact for every Shopify refund, and alert your support team via Twilio SMS
Shopify refund requests generate a Zoho Inventory contact and notify your support team via Twilio SMS instantly.
S
Z
T
If a Shopify order exceeds 500, create a priority sales order in Zoho Inventory and alert the manager via Twilio SMS
High-value Shopify orders create priority sales orders in Zoho Inventory and trigger an immediate Twilio SMS alert for management.
S
Z
T
When a Shopify fulfillment is updated, update the Zoho Inventory sales order and send a delivery SMS via Twilio
Updated Shopify fulfillments adjust Zoho Inventory records while Twilio sends the latest delivery status to the buyer.
S
Z
T
Use Claude to summarise every Shopify product review, update the item in Zoho Inventory, and send an SMS alert via Twilio
Claude analyses new Shopify product reviews, updates item details in Zoho Inventory, and notifies product teams via Twilio SMS.
S
Z
T
Q
Turn every Shopify order into a Zoho Inventory sales order, send a Twilio SMS, and log it in QuickBooks Online
Shopify orders create Zoho Inventory sales orders, trigger Twilio SMS notifications, and log financial records in QuickBooks Online.

Supported triggers and actions for Zoho Inventory and Twilio

Mix and match to build the exact automation you need

Zoho Inventory
Zoho Inventory Triggers & Actions
Item is updated in Zoho Inventory
Triggers the automation when a item is updated
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Invoice is created in Zoho Inventory
Triggers the automation when any invoice is added or modified
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Invoice is updated in Zoho Inventory
Triggers the automation when an invoice is updated
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Sales order is created in Zoho Inventory
Triggers the automation when a sales order is created
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Package is created in Zoho Inventory
Triggers the automation when a new package is created
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Package is updated in Zoho Inventory
Triggers the automation when a package is updated
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Contact is created in Zoho Inventory
Triggers the automation when a new contact is created
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Item is created in Zoho Inventory
Triggers the automation when a new item is created
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Purchase order is created in Zoho Inventory
Triggers the automation when a new purchase order is created
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Sales order is updated in Zoho Inventory
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Create sales order in Zoho Inventory
Generates a new sales order with pre-filled details
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Search sales order by id in Zoho Inventory
Searches for sales orders using the order id
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Update sales order in Zoho Inventory
Updates sales orders with the latest information
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Delete sales order in Zoho Inventory
Removes a sales order from the system
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Create item in Zoho Inventory
Generates a new item
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Search item in Zoho Inventory
Locates and retrieves particular item information
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Update item in Zoho Inventory
Updates an item with new information
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Create payment in Zoho Inventory
Generates and process a payment transaction
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Get shipment order by id in Zoho Inventory
Retrieves a shipment order using its id
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Delete an item in Zoho Inventory
Removes a particular item from a list or database
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Delete package in Zoho Inventory
Removes particular package from the system
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Create a shipment order in Zoho Inventory
Creates a new shipment order
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Search package in Zoho Inventory
Searches for a package
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Search contact in Zoho Inventory
Finds and retrieves contact information
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Create contact in Zoho Inventory
Adds a new contact to the database
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Delete contact in Zoho Inventory
Removes a contact from the address book
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Update contact in Zoho Inventory
Updates contact information with new details
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Create invoice in Zoho Inventory
Generates invoices for sales transactions
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Get invoice by Id in Zoho Inventory
Retrieves a invoice using its id
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Twilio + Zoho Inventory?

Connect your communication workflows and inventory management processes to eliminate manual data entry entirely.

What you can automate?
🔄
Create Zoho Inventory sales orders from incoming Twilio messages automatically
Turn incoming customer SMS messages into sales orders in Zoho Inventory without lifting a finger. Every order detail is captured instantly and formatted correctly.
📋
Capture every submitted field from customer communications
Map all available message parameters into separate Zoho Inventory fields instead of just a basic summary. Your inventory records become a much more useful source for fulfillment.
🔔
Tell the right team member as soon as an order arrives
Trigger instant SMS notifications in Twilio whenever a new invoice or sales order is created in Zoho Inventory. Your team stays informed without checking dashboards manually.
🔀
Do something different depending on order value or message content
Route high-value orders to priority fulfillment workflows while standard orders follow regular processing. Conditional logic ensures every transaction receives appropriate attention.
📝
Keep inventory records up to date as fulfillment stages change
Automatically update sales orders in Zoho Inventory when shipping statuses or payment details change. Your inventory database always reflects the exact current state.
🔍
Add or update records instead of creating duplicates
Search existing contacts and items in Zoho Inventory before creating new entries. Clean data management prevents messy duplicate records from cluttering your system.
📦
Handle later status changes like fulfillment, delivery, and payment
Trigger automated customer text messages when packages are shipped, invoices are paid, or orders are cancelled. Post-purchase communication runs effortlessly.
🔌
Extend your inventory workflows to team collaboration apps like Slack
Connect Twilio and Zoho Inventory with Slack to announce new orders, share fulfillment updates, and keep internal teams aligned across platforms.
And much more...

Who is Twilio + Zoho Inventory integration for?

Operations teams, sales managers, and fulfillment coordinators rely on this integration to synchronize customer communications and inventory records without manual delays.

Operations managers
Operations managers
Customer support reps
Customer support reps
Account managers
Account managers
Fulfillment coordinators
Fulfillment coordinators
Sales representatives
Sales representatives
Finance specialists
Finance specialists
📈
Operations managers
You're overseeing stock levels and fulfillment pipelines across multiple channels, but inventory records only update when someone manually reconciles sales sheets, so your stock counts are always hours behind — this integration means every new order updates your inventory instantly and your tracking stays current.
Customer support reps
You need to act fast when clients report shipping delays or billing questions, but customer messages and order records live in separate silos so you find out too late — automating both apps means incoming inquiries instantly align with inventory statuses and your response times improve.
📊
Account managers
You answer to key clients who expect immediate confirmation on orders and deliveries, but putting together updates by hand takes hours every week — this integration means every status change in your inventory triggers automated client notifications and your reporting stays transparent.
📦
Fulfillment coordinators
The volume of daily orders is too high for anyone to keep up by hand, leading to missed fulfillment steps and delayed dispatches — automating both apps means every sales order generates immediate fulfillment tasks and warehouse packing runs without manual bottlenecks.
🤝
Sales representatives
You own the client relationship and depend on inventory teams to hand over tracking details before you follow up, but communication gaps stall your momentum — this integration means every order event instantly triggers customer SMS updates and keeps your sales pipeline moving.
📑
Finance specialists
You need a reliable history of all transactions and invoice statuses, but manual data entry keeps leaving gaps in your audit logs — automating both apps means every financial event creates precise inventory records and your financial history stays complete.
Our team

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Why choose Integrately to automate Zoho Inventory + Twilio

Build and manage your Zoho Inventory + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Inventory + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Twilio to Zoho Inventory?
Frequently Asked Questions
You can connect Twilio to Zoho Inventory in 1-click using ready-made flows on Integrately, or ask Integrately AI to build the workflow and map fields for you. It also integrates smoothly with Shopify, Slack, Gmail, and 1,500+ other apps.
Can I automatically create Zoho Inventory sales orders from incoming Twilio SMS messages?
Frequently Asked Questions
Can I connect Twilio, Zoho Inventory, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zoho Inventory?
Frequently Asked Questions
How does Twilio handle SMS messages and triggers in this integration?
Frequently Asked Questions
How does Zoho Inventory handle sales orders and contacts here?
Frequently Asked Questions
Can I automate Twilio and Zoho Inventory without any coding skills?
Frequently Asked Questions
Is the Twilio and Zoho Inventory integration free?
Frequently Asked Questions
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You Can Also Connect Twilio or Zoho Inventory With 1500+ Other Apps

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Zoho Inventory
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