Create Zammad ticket from new Twilio sms
Twilio + Zammad Integration
Twilio + Zammad Integration
Integrate Twilio to Zammad in one click, or tell Integrately AI how you want each message handled. Create support tickets, update customer records, notify your support team, and trigger follow-up actions automatically.
Free forever.Use premium features free for 14 days.1.
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
- Get message media by id in Twilio
- Get message medias in Twilio
- Send WhatsApp template message in Twilio
- Send SMS in Twilio
- Send WhatsApp message in Twilio
- Call phone in Twilio
- Get call details by id in Twilio
Create ticket in Zammad- Update ticket in Zammad
- Search ticket in Zammad
- Delete ticket in Zammad
- Create user in Zammad
- Search user in Zammad
- Create organization in Zammad
- Delete organization in Zammad
- Search organisation in Zammad
- Send email in Zammad
Trusted by experts at...
Ready Workflows for Twilio + Zammad Integration
Convert incoming Twilio messages into Zammad support tickets, update contact details, alert your team, and sync records, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Twilio + Zammad flow
Route support messages to your team channels, log ticket data in spreadsheets, and trigger follow-up tasks across your stack. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Gmail (5)
Gmail (5) +
Google Sheets (5)
Google Sheets (5) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Stripe (4)
Stripe (4) +
HubSpot (4)
HubSpot (4) T
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Create a Zammad ticket from every message received in Twilio, and notify your support channel in Slack.
Incoming Twilio messages instantly become Zammad tickets while your Slack channel gets notified, eliminating manual data entry.
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When an SMS is received in Twilio, create a Zammad ticket and notify your team in Slack.
SMS inquiries automatically generate Zammad tickets and trigger instant Slack alerts for your team.
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When call status changes in Twilio, search the Zammad user and post an update in Slack.
Track phone call updates in Zammad and broadcast the status change to your team in Slack.
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When a call is finished in Twilio, create a Zammad ticket and notify your support channel in Slack.
Finished phone calls automatically generate summary tickets in Zammad and alert your Slack channel.
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Use Claude to summarise every Twilio message, create a Zammad ticket, and post the summary in Slack.
AI analyses incoming Twilio messages before creating a Zammad ticket and briefing your team in Slack.
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When a phone number is added in Twilio, create a Zammad organization and announce it in Slack.
New Twilio phone numbers automatically generate Zammad organizations and notify your team in Slack.
Supported triggers and actions for Twilio and Zammad
Mix and match to build the exact automation you need
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → Zammad Triggers & Actions
What can you automate with Twilio + Zammad?
Streamline your communication helpdesk by connecting every Twilio event directly to automated Zammad ticketing workflows.
🎫
Convert Every Inbound Message Into a Zammad Ticket
Capture messages received in Twilio and instantly generate matching support tickets in Zammad without manual copying. Customer inquiries enter your helpdesk queue the exact second they arrive.
📱
Turn SMS Inquiries Into Helpdesk Tickets
Process incoming and outgoing SMS threads from Twilio directly inside your Zammad ticketing environment. Keep all mobile conversations tied to structured customer records.
🔔
Notify Your Team Upon Call Completion
Trigger instant team notifications and status updates whenever a support call finishes in Twilio. Ensure your staff stays informed of completed customer phone conversations.
🔀
Route Tickets Based on Call Status Changes
Modify support workflows dynamically by reacting to call status updates in Twilio. Update ticket properties or assign priorities based on how customer interactions progress.
🔄
Keep Customer Records Synchronized Across Platforms
Search and update user profiles in Zammad whenever phone numbers or call details change in Twilio. Maintain perfectly aligned contact databases without manual searching.
📂
Manage Organizations from Phone Number Additions
Create new organization profiles in Zammad automatically whenever a new phone number is provisioned in Twilio. Streamline account setup across your entire communication infrastructure.
📊
Log Detailed Call History and Transcriptions
Attach call recordings, transcriptions, and metadata directly to your Zammad tickets. Build comprehensive support archives containing every voice interaction detail.
💬
Extend Workflows With Slack Notifications
Connect your Twilio and Zammad core flow with Slack to broadcast new ticket alerts directly to agent channels. Keep your entire team aligned on incoming customer needs.
And much more...
Who is Twilio + Zammad integration for?
Teams handling customer communications across phone and messaging channels benefit from automated ticket creation and synchronized helpdesk workflows.
Support Operations Managers
Helpdesk Team Leads
Customer Success Directors
Call Center Supervisors
Technical Support Specialists
Customer Support Agents
📈
Support Operations Managers
You're monitoring communication metrics across phone and messaging channels, but your ticketing platform only updates when agents manually log calls, so your performance reports are always hours behind — this integration means every inbound interaction lands in Zammad instantly and your ticket volume data stays current.
⚡
Helpdesk Team Leads
You need to triage incoming customer inquiries immediately, but messages arriving in Twilio sit unwatched until someone checks the inbox, causing avoidable delays — with this integration, every new text or call automatically spawns a Zammad ticket and alerts your support team without manual intervention.
🤝
Customer Success Directors
You report on client communication history to executive stakeholders, but fragmented phone logs leave frustrating gaps in your tracking records — automating both apps means every Twilio interaction is cleanly documented in Zammad and your client timelines remain complete.
🔄
Call Center Supervisors
The volume of inbound calls and SMS inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned support cases — connecting these apps means every finished call instantly generates a Zammad ticket so no customer request ever falls through the cracks.
👥
Technical Support Specialists
You depend on upstream communication channels to hand over customer bug reports before you can begin troubleshooting — automating both apps means incoming Twilio messages arrive directly in Zammad as structured support tickets the moment they occur.
📋
Customer Support Agents
You need a reliable history of customer interactions across voice and messaging, but manual data entry leads to missing contact profiles and incomplete archives — with this integration, every message and call update populates Zammad automatically and maintains flawless customer records.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Twilio + Zammad
Build and manage your Twilio + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Twilio + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Twilio + Zammad Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Twilio to Zammad?
You can connect Twilio to Zammad in 1 click using ready templates or ask Integrately AI to build your custom workflow. It connects seamlessly with Slack, Gmail, and Google Sheets.
Can I automatically create Zammad tickets from incoming Twilio messages?
Can I connect Twilio, Zammad, and Slack?
What is a good Zapier alternative for Twilio and Zammad?
How does Twilio handle call status updates in this integration?
Can Zammad update user records when new Twilio numbers are added?
Do I need coding skills to automate Twilio and Zammad?
Is the Twilio and Zammad integration free?
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