Vtiger CRM + Twilio Integration

Integrate Twilio to Vtiger CRM in one click, or tell Integrately AI how you want each contact handled. Capture incoming messages, update your CRM records, alert your team, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Vtiger CRM
    Lead is created or updated in Vtiger CRM
  • Vtiger CRM
    Contact is created/updated in Vtiger CRM
  • Vtiger CRM
    To Do is created/updated in Vtiger CRM
  • Vtiger CRM
    Account is created/updated in Vtiger CRM
  • Vtiger CRM
    Ticket is created/updated in Vtiger CRM
  • Vtiger CRM
    Opportunity is created/updated in Vtiger CRM
  • Vtiger CRM
    Case is created/updated in Vtiger CRM
  • Vtiger CRM
    Service is created/updated in Vtiger CRM
  • Vtiger CRM
    Event is created/updated in Vtiger CRM
  • Vtiger CRM
    Product is created/updated in Vtiger CRM
  • Vtiger CRM
    Invoice is created/updated in Vtiger CRM
  • Vtiger CRM
    Quote is created/updated in Vtiger CRM
  • Vtiger CRM
    Sales Order is created/updated in Vtiger CRM
  • Vtiger CRM
    PurchaseOrder is created/updated in Vtiger CRM
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.

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Ready Workflows Ready Workflows for Twilio + Vtiger CRM Integration

Capture incoming messages, create CRM contacts, keep accounts updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Vtiger CRM + Twilio Integration

Send Twilio sms for new Vtiger CRM contact

Anytime a new contact is added to your Vtiger CRM, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Vtiger CRM - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Vtiger CRM + Twilio Integration

Send Twilio sms for new Vtiger CRM to do

With this Vtiger CRM - Twilio integration, whenever a new to do is created in Vtiger CRM, sms will be sent via Twilio. This ensures that everyone is kept up to date on the latest developments and can take appropriate action.

Plus, you can customize the sms that is sent, so you can include any relevant information, like deadlines or assigned team members. As a result, this integration will help to improve communication and collaboration within your team, making it easier to get work done.
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Connect more apps to your Twilio + Vtiger CRM flow

Sync your communication data with CRM records, email campaigns, sheets, and communication channels. Pick a combination and activate it in one click.

Vtiger CRM
Twilio
+
SalesforceSalesforce (3)
+
MailchimpMailchimp (3)
+
HubSpotHubSpot (3)
+
Google SheetsGoogle Sheets (3)
+
SlackSlack (3)
+
StripeStripe (3)
T
V
S
Add every message received in Twilio to Vtiger CRM as a contact, and create a lead in Salesforce.
Incoming Twilio messages instantly create contacts in Vtiger CRM and generate leads in Salesforce without manual entry.
T
V
S
When a call is finished in Twilio, update the contact in Vtiger CRM and log the activity in Salesforce.
Completed Twilio calls automatically update your Vtiger CRM records and log detailed activity notes in Salesforce.
T
V
S
If a call status changes in Twilio, update the opportunity in Vtiger CRM and update the record in Salesforce.
Twilio call status updates instantly reflect across your Vtiger CRM opportunities and Salesforce records.

Supported triggers and actions for Vtiger CRM and Twilio

Mix and match to build the exact automation you need

Vtiger CRM
Vtiger CRM Triggers & Actions
Lead is created or updated in Vtiger CRM
Triggers the automation when a new lead is created or an existing lead is updated
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Contact is created/updated in Vtiger CRM
Triggers the automation when a contact is created or updated
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To Do is created/updated in Vtiger CRM
Triggers the automation when a To Do is created or updated
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Account is created/updated in Vtiger CRM
Triggers the automation when an account is created or updated
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Ticket is created/updated in Vtiger CRM
Triggers the automation when a ticket is created or modified
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Opportunity is created/updated in Vtiger CRM
Triggers the automation when any opportunity is created or updated
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Case is created/updated in Vtiger CRM
Triggers the automation when any account is created or updated
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Service is created/updated in Vtiger CRM
Triggers the automation when a service is created or updated
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Event is created/updated in Vtiger CRM
Triggers the automation when any event is created or updated
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Product is created/updated in Vtiger CRM
Triggers the automation when a product is created or updated
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Invoice is created/updated in Vtiger CRM
Triggers the automation when any invoice is added or modified
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Quote is created/updated in Vtiger CRM
Triggers the automation when a quote is created or updated
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Sales Order is created/updated in Vtiger CRM
Triggers the automation when a new sales order is created or updated
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PurchaseOrder is created/updated in Vtiger CRM
Triggers the automation when a purchase order is created or updated
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Update contact in Vtiger CRM
Updates an existing contact
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Search opportunity in Vtiger CRM
Searches for an opportunity
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Update opportunity in Vtiger CRM
Updates an existing opportunity
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Search account in Vtiger CRM
Searches for an account
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Update account in Vtiger CRM
Updates an existing account
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Create contact in Vtiger CRM
Adds a new contact to the database
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Search contact by phone in Vtiger CRM
Finds information about a contact using the phone number
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Create todo in Vtiger CRM
Creates a new to-do item
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Create account in Vtiger CRM
Generates a new account
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Create product in Vtiger CRM
Generates and launch new products
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Create opportunity in Vtiger CRM
Creates a new instance of the support system
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Search contact by email in Vtiger CRM
Finds and retrieves contact information using their email address
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Create case in Vtiger CRM
Generates a new case entry
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Create service in Vtiger CRM
Creates a new service entry
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Create module record in Vtiger CRM
Creates a new record in a module
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Create event in Vtiger CRM
Adds a new contact to the contact list
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Create ticket in Vtiger CRM
Generates a new ticket
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Twilio + Vtiger CRM?

Streamline your communication workflows by syncing customer calls, messages, and CRM records automatically.

What you can automate?
📞
Turn every incoming message into a CRM contact
Capture inbound communications from Twilio and automatically establish new contact profiles in Vtiger CRM without manual copying.
📋
Capture every message field and detail accurately
Map all available sender details, message content, and timestamps straight into your CRM data fields without losing context.
🔔
Alert your team the moment a call finishes
Notify relevant team members immediately in Slack or via SMS whenever a customer call concludes in Twilio.
🔀
Route records based on submitted message content
Trigger different CRM updates or follow-up actions depending on specific keywords or tags found in incoming messages.
🔄
Keep customer records updated as calls status change
Synchronize call status updates, durations, and recordings with your existing Vtiger CRM contact and opportunity records.
🔍
Search and update existing contacts effortlessly
Prevent duplicate records by automatically searching for matching contacts in Vtiger CRM before creating new entries.
💳
Handle later billing and invoice status changes
Trigger automated SMS reminders or update account stages in Vtiger CRM whenever invoices or quotes change status.
📊
Extend your communication flow to Google Sheets
Log every inbound message and call detail into Google Sheets alongside your CRM updates for comprehensive reporting.
And much more...

Who is Twilio + Vtiger CRM integration for?

Teams managing customer communications and CRM pipelines benefit by eliminating manual data entry, keeping records updated, and accelerating response times.

Sales managers
Sales managers
Support agents
Support agents
Account executives
Account executives
Operations teams
Operations teams
Customer success reps
Customer success reps
CRM administrators
CRM administrators
📈
Sales managers
You rely on call logs and message metrics to evaluate team performance, but manual logging leaves your dashboards missing recent activity — this integration means every interaction updates your CRM records instantly and your pipeline metrics remain accurate.
Support agents
You need to act fast when customer issues arrive, but delays in transferring communication logs to your CRM mean you find out about urgent queries too late — with this integration, every inbound message creates CRM entries instantly and your response time improves.
🤝
Account executives
You answer to clients who expect immediate follow-ups after calls, but scattered contact notes make tracking progress difficult — this integration means every completed call updates your customer records automatically and client visibility is always clear.
📊
Operations teams
The volume of inbound messages and customer calls is too high for anyone to keep up with by hand, leading to missed entries across your database — automating both apps means every interaction is captured without manual effort and your records stay comprehensive.
🔄
Customer success reps
You own the onboarding stage and depend on upstream communication logs to understand client needs, but manual handoffs cause frustrating gaps — connecting these apps means every customer detail flows straight into your CRM so you can start onboarding without delay.
🗂️
CRM administrators
You need a reliable history of all customer touchpoints and keep finding missing gaps caused by incomplete manual entry — automating both apps means every message, call, and contact updates your database reliably and your historical logs remain complete.
Our team

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Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Vtiger CRM + Twilio

Build and manage your Vtiger CRM + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Vtiger CRM + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Twilio to Vtiger CRM?
Frequently Asked Questions
You can connect Twilio to Vtiger CRM in 1 click using ready automation templates or Integrately AI. Bring in Salesforce, HubSpot, Google Sheets, and Slack to extend your workflows across 1,500+ apps.
Can I automatically create Vtiger CRM contacts from incoming Twilio messages?
Frequently Asked Questions
Can I connect Twilio, Vtiger CRM, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Vtiger CRM?
Frequently Asked Questions
How are call recordings and details handled between Twilio and Vtiger CRM?
Frequently Asked Questions
Can I sync support tickets and contact updates in Vtiger CRM?
Frequently Asked Questions
Do I need coding skills to automate Twilio and Vtiger CRM?
Frequently Asked Questions
Is the Twilio and Vtiger CRM integration free?
Frequently Asked Questions
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You Can Also Connect Twilio or Vtiger CRM With 1500+ Other Apps

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Vtiger CRM
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Sync Vtiger CRM with sales, accounting, and productivity tools to keep customer data working across your stack.