Trengo + WhatsApp Integration
Integrate Trengo to WhatsApp in one click, or tell Integrately AI how you want each message handled. Send messages, update contact records, log communications, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
Message is received in WhatsApp Instant
2.
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
- Send message (using template) in WhatsApp
- Send message in WhatsApp
Trusted by experts at...
Ready Workflows for Trengo + WhatsApp Integration
Send messages, update contacts, log communications, notify your team, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Trengo + WhatsApp flow
Sync your communication platform with e-commerce, CRM, support, and billing tools to keep your whole stack updated. Pick a combination and activate it in one click.
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Shopify (4)
Shopify (4) +
Hubspot (4)
Hubspot (4) +
Zendesk (4)
Zendesk (4) +
Stripe (4)
Stripe (4) +
Gmail (4)
Gmail (4) +
Slack (4)
Slack (4) T
W
S
Create a Shopify customer from every new inbound message in Trengo, and send a WhatsApp message.
New inbound message details flow straight into Shopify as a customer profile while WhatsApp sends an instant message.
S
T
W
When a Shopify order is created, create a Trengo ticket and send a WhatsApp confirmation.
Shopify orders instantly generate a Trengo ticket and trigger a WhatsApp confirmation message.
T
S
W
Update Shopify customer details when a Trengo ticket is closed, and send a WhatsApp notification.
Closing a Trengo ticket updates the corresponding Shopify customer record and notifies via WhatsApp.
T
S
W
Use Claude to summarise Trengo inbound messages, create a Shopify customer, and send a WhatsApp message.
Claude summarises incoming Trengo messages before creating a Shopify customer and sending a WhatsApp message.
Supported triggers and actions for Trengo and WhatsApp
Mix and match to build the exact automation you need
Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it → What can you automate with Trengo + WhatsApp?
Streamline your customer communications by automating message delivery, contact synchronization, and status updates across Trengo and WhatsApp.
💬
Send WhatsApp messages automatically from Trengo interactions
Trigger instant WhatsApp messages whenever new inbound messages or tickets are added in Trengo without manual intervention.
📋
Capture complete message details and customer fields
Map all submitted contact details and message contents directly into your records for seamless review and tracking.
🔔
Notify your team instantly when new messages arrive
Alert support agents and sales representatives immediately upon receiving inbound customer communications.
🔀
Route conversations differently based on ticket labels
Direct messages and tasks to specific workflows or assignees depending on tags and ticket labels applied in Trengo.
🔄
Keep your customer contact records updated as conversations evolve
Automatically update customer details, contact history, and communication logs across your connected platforms.
👤
Create or update contacts without generating duplicates
Search existing databases before creating new records to ensure clean contact lists and accurate customer histories.
✅
Trigger follow-ups when tickets are closed or reopened
Manage ticket lifecycle events by sending automated resolution messages and follow-ups upon closure.
🔗
Extend your messaging flow to HubSpot for complete tracking
Connect your Trengo and WhatsApp messaging pipelines directly into HubSpot to maintain complete CRM visibility.
And much more...
Who is Trengo + WhatsApp integration for?
Customer support teams, sales representatives, and account managers who need to streamline communication, eliminate manual data entry, and respond instantly across channels.
Performance marketers
Customer support leads
Account managers
Support agents
Sales operations teams
Operations directors
📈
Performance marketers
You're running campaigns across multiple channels but your reporting sheet only updates when someone manually exports leads, so the counts you're optimising against are always a few hours behind — with this integration, every new interaction lands in your system instantly and your data stays current.
⚡
Customer support leads
You need to act fast on incoming queries, and you find out too late when tickets sit unassigned in your inbox — automating both apps means every inbound message triggers immediate alerts and customer replies without delay.
📋
Account managers
You answer to clients who want to see prompt communication progress, but keeping your tracking sheets updated by hand leaves constant gaps — this integration means every message and ticket update flows automatically into your records.
📞
Support agents
The incoming message volume is too high for anyone to keep up by hand, leading to missed follow-ups and frustrated customers — connecting these apps means routine routing and messaging happen instantly.
🔄
Sales operations teams
You own the next step in the pipeline and depend on upstream communication to hand over lead details, but manual handoffs cause friction — with this integration, lead data moves seamlessly from Trengo to WhatsApp and your CRM.
🗂️
Operations directors
You need a reliable communication history and keep finding gaps in your message logs and customer records — automating both apps means every interaction is captured accurately and permanently.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Trengo + WhatsApp
Build and manage your Trengo + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Trengo + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Trengo + WhatsApp Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Trengo to WhatsApp?
You can connect Trengo to WhatsApp in 1-click using ready templates or ask Integrately AI to build your automation. It integrates smoothly with tools like HubSpot, Zendesk, and Slack.
Can I send WhatsApp messages automatically when a new Trengo message arrives?
Can I connect Trengo, WhatsApp, and HubSpot?
What is a good Zapier alternative for Trengo and WhatsApp?
How do Trengo message triggers work in automations?
Can WhatsApp send templates automatically through integrations?
Is coding required to set up Trengo and WhatsApp workflows?
Is the Trengo and WhatsApp integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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