Teamwork Desk + Twilio Integration

Integrate Teamwork Desk to Twilio in one click, or tell Integrately AI how you want each ticket handled. Notify customers instantly, send SMS alerts, log call details, and trigger follow-ups automatically.

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1.
  • Teamwork Desk
    Ticket is created in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is assigned in Teamwork Desk Instant
  • Teamwork Desk
    Thread is updated in Teamwork Desk Instant
  • Teamwork Desk
    Customer sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is unassigned in Teamwork Desk Instant
  • Teamwork Desk
    Agent sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket note is created in Teamwork Desk Instant
  • Teamwork Desk
    Customer is created in Teamwork Desk Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Teamwork Desk
    Update customer in Teamwork Desk
  • Teamwork Desk
    Add reply to a ticket in Teamwork Desk
  • Teamwork Desk
    Remove ticket in Teamwork Desk
  • Teamwork Desk
    Search customer in Teamwork Desk
  • Teamwork Desk
    Search Ticket in Teamwork Desk
  • Teamwork Desk
    Create customer in Teamwork Desk
  • Teamwork Desk
    Create ticket in Teamwork Desk
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Teamwork Desk + Twilio Integration

Send SMS alerts for new tickets, notify teams on calls, log customer replies, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Teamwork Desk + Twilio Integration

Send Twilio sms for new Teamwork Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Teamwork Desk - Twilio integration. Whenever a new ticket is created in Teamwork Desk, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Teamwork Desk tickets today - your customers will appreciate it!
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Connect more apps to your Teamwork Desk + Twilio flow

Route support tickets to customer relationship management tools, notify teams in messaging channels, and log customer interactions across your entire stack. Pick a combination and activate it in one click.

Teamwork Desk
Twilio
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SlackSlack (8)
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ShopifyShopify (4)
+
HubSpotHubSpot (4)
+
GmailGmail (3)
+
Jira Software CloudJira Software Cloud (3)
+
CalendlyCalendly (3)
T
T
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Send a Twilio SMS and notify your support channel in Slack when a ticket is created in Teamwork Desk
New Teamwork Desk tickets trigger an instant Twilio SMS to the customer and a notification in Slack so your team never misses an incoming request.
T
T
S
Get message media via Twilio and post customer reply updates to Slack when a customer replies in Teamwork Desk
Customer replies in Teamwork Desk retrieve media attachments via Twilio and notify your team instantly in Slack.
T
T
S
Call the assigned agent in Twilio and post an update in Slack when a ticket is assigned in Teamwork Desk
Assigned Teamwork Desk tickets initiate a phone call via Twilio and alert your support channel in Slack.
T
T
S
Send a WhatsApp message via Twilio and notify your team in Slack when a customer is created in Teamwork Desk
New Teamwork Desk customer profiles trigger a welcome WhatsApp message via Twilio and a Slack notification.
T
T
S
If a ticket note is created in Teamwork Desk, send a Twilio SMS and alert your team in Slack
Internal ticket notes in Teamwork Desk trigger a Twilio SMS and post an alert to your Slack channel.
T
T
S
When a ticket is unassigned in Teamwork Desk, send a Twilio SMS reminder and post an update in Slack
Unassigned Teamwork Desk tickets trigger a Twilio SMS reminder and a notification in Slack.
T
T
S
Use Claude to summarise new Teamwork Desk threads, send a Twilio SMS, and post the brief in Slack
Claude summarises new Teamwork Desk threads, triggers a Twilio SMS, and posts the brief in Slack.
T
T
S
When a ticket is created in Teamwork Desk, send a Twilio SMS, create a Gmail draft, and notify Slack
New Teamwork Desk tickets trigger a Twilio SMS, create a follow-up email in Gmail, and notify Slack.

Supported triggers and actions for Teamwork Desk and Twilio

Mix and match to build the exact automation you need

Teamwork Desk
Teamwork Desk Triggers & Actions
Instant
Ticket is created in Teamwork Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is assigned in Teamwork Desk
Triggers the automation when a ticket is assigned to a team member
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Instant
Thread is updated in Teamwork Desk
Triggers the automation when any thread is updated
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Instant
Customer sends a reply in Teamwork Desk
Triggers the automation when a customer sends a reply
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Instant
Ticket is unassigned in Teamwork Desk
Triggers the automation when a ticket is unassigned
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Instant
Agent sends a reply in Teamwork Desk
Triggers the automation when a ticket is replied to by any agent
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Instant
Ticket note is created in Teamwork Desk
Triggers the automation when a new note is added to any ticket
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Instant
Customer is created in Teamwork Desk
Triggers the automation when a new customer is created
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Update customer in Teamwork Desk
Updates a customer's information
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Add reply to a ticket in Teamwork Desk
Sends reply to a ticket
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Remove ticket in Teamwork Desk
Deletes a ticket
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Search customer in Teamwork Desk
Locates and retrieves customer information
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Search Ticket in Teamwork Desk
Searches for a ticket
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Create customer in Teamwork Desk
Adds a new customer to the database
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Create ticket in Teamwork Desk
Generates a new ticket
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Get message media by id in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Teamwork Desk + Twilio?

Streamline support operations, instant messaging, and ticket management across your communications stack.

What you can automate?
✉️
Trigger SMS messages for new support tickets
Automatically send a Twilio SMS confirmation the moment a new ticket is created in Teamwork Desk. Keep customers informed without manual follow-up.
📝
Capture every submitted customer query field
Map complete customer query details from Teamwork Desk directly into Twilio messages and notifications. Ensure no essential context gets lost.
🔔
Notify the right team member instantly
Alert support agents via phone calls or SMS when high-priority tickets are assigned in Teamwork Desk. Ensure rapid response times.
🔀
Route communications based on ticket priority
Send urgent SMS notifications for critical support tickets while routing standard inquiries to routine message queues. Tailor every action to specific conditions.
🔄
Keep records updated as tickets change
Automatically update customer profiles, ticket notes, and thread statuses across your support and communications tools in real time.
🔍
Search and match existing customer records
Look up existing contacts and ticket histories automatically when new messages arrive, preventing duplicate profiles.
📞
Handle call statuses and finished interactions
Track call status changes and finished call recordings in Twilio to update corresponding customer support tickets automatically.
🔗
Extend your workflow to team messaging apps
Connect Teamwork Desk and Twilio to Slack to broadcast ticket updates and customer replies across your internal communication channels.
And much more...

Who is Teamwork Desk + Twilio integration for?

Support teams, operations managers, and customer success leads streamline communications and resolve queries faster by connecting Teamwork Desk and Twilio.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
High-volume helpdesk teams
High-volume helpdesk teams
Escalation supervisors
Escalation supervisors
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You review support resolution metrics and response times each week, but your tracking tools only update when agents manually log communication details, so the ticket counts you are analyzing are always hours behind — with this integration, every support interaction syncs instantly and your performance data stays current.
⚡
Customer support agents
You handle incoming queries across multiple support channels and need to notify clients instantly, but switching between platforms to send SMS updates slows down your queue response times — with this integration, every new ticket triggers automated text alerts straight to clients without manual dialing.
🤝
Client success leads
Your enterprise clients expect immediate updates regarding their support requests and ticket progress, but keeping them informed via SMS requires tedious manual tracking across systems — with this integration, every ticket status change dispatches automated Twilio messages to keep stakeholders fully updated.
📊
High-volume helpdesk teams
You receive hundreds of customer queries daily and your team struggles to keep up with manual outbound notifications and ticket logging — with this integration, high-volume communications run automatically in the background so your agents can focus on resolving complex issues.
🔄
Escalation supervisors
You own the critical escalation workflow and depend on frontline agents to hand over urgent tickets on time, but manual notification delays cause missed SLAs — with this integration, urgent ticket assignments immediately trigger phone calls and SMS alerts to responsible team members.
📋
Quality assurance leads
You need a complete and accurate audit history of all customer communications and call logs, but manual record-keeping leaves gaps in your support logs — with this integration, every ticket event and Twilio communication is logged reliably to maintain a pristine audit trail.
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Why choose Integrately to automate Teamwork Desk + Twilio

Build and manage your Teamwork Desk + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Teamwork Desk + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Teamwork Desk to Twilio?
Frequently Asked Questions
You can connect Teamwork Desk to Twilio in one click using pre-built workflows on Integrately, or ask Integrately AI to build the automation and map the fields.
Can I automatically send a Twilio SMS when a new Teamwork Desk ticket is created?
Frequently Asked Questions
Can I connect Teamwork Desk, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Teamwork Desk and Twilio?
Frequently Asked Questions
How are new tickets handled in Teamwork Desk during automation?
Frequently Asked Questions
Can Twilio trigger actions in Teamwork Desk?
Frequently Asked Questions
Do I need coding skills to automate Teamwork Desk and Twilio?
Frequently Asked Questions
Is the Teamwork Desk and Twilio integration free?
Frequently Asked Questions
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