tawk.to + Trengo Integration

Integrate tawk.to to Trengo in one click, or tell Integrately AI how you want each ticket handled. Sync tickets, assign conversations, add comments, and close requests automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Trengo
    New inbound message is added in Trengo Instant
  • Trengo
    New outbound message is added in Trengo Instant
  • Trengo
    New internal note is added in Trengo Instant
  • Trengo
    Phone call is missed in Trengo Instant
  • Trengo
    Phone call is ended in Trengo Instant
  • Trengo
    Phone call is started in Trengo Instant
  • Trengo
    Ticket is assigned in Trengo Instant
  • Trengo
    Ticket is closed in Trengo Instant
  • Trengo
    Ticket is reopened in Trengo Instant
  • Trengo
    Ticket marked as spam in Trengo Instant
  • Trengo
    Ticket unmarked as spam in Trengo Instant
  • Trengo
    Ticket label is added in Trengo Instant
Arrow Right
2.
  • Trengo
    Add comment on ticket in Trengo
  • Trengo
    Send a message in Trengo
  • Trengo
    Send a WhatsApp message template in Trengo
  • Trengo
    Send message to ticket in Trengo
  • Trengo
    Send media message to ticket in Trengo
  • Trengo
    Create a ticket in Trengo
  • Trengo
    Reopen a ticket in Trengo
  • Trengo
    Attach a label in Trengo
  • Trengo
    Assign a ticket in Trengo
  • Trengo
    Close ticket in Trengo
  • Trengo
    Mark ticket as spam in Trengo
  • Trengo
    Unmark ticket as spam in Trengo
  • Trengo
    Mark a ticket as favorite in Trengo
  • Trengo
    Unmark a ticket as favorite in Trengo
  • Trengo
    Create a user in Trengo
  • Trengo
    Log a phone call in Trengo
  • Trengo
    Create contact in Trengo
  • Trengo
    Search contact in Trengo
  • Trengo
    Get contact by ID in Trengo
  • Trengo
    Update contact in Trengo
  • Trengo
    Delete contact in Trengo

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Ready Workflows Ready Workflows for tawk.to + Trengo Integration

Capture customer conversations, sync tickets across platforms, assign reps, update details, and manage support, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Trengo Integration

Create Trengo ticket for new tawk.to chat

Creating Trengo tickets automatically for every new tawk.to chat received can help to ensure that each chat is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your tawk.to + Trengo flow

Log support conversations in your CRM, notify your team in chat channels, and track follow-ups in task boards. Pick a combination and activate it in one click.

tawk.to
Trengo
+
ShopifyShopify (3)
+
HubSpotHubSpot (3)
+
SlackSlack (3)
+
GmailGmail (3)
+
AirtableAirtable (3)
+
AsanaAsana (3)
T
S
T
Create a Shopify customer whenever a ticket is created in tawk.to, and create a matching ticket in Trengo
New tawk.to tickets automatically create a Shopify customer and a Trengo ticket, keeping your support and e-commerce platforms in sync.
T
S
T
When a chat has ended in tawk.to, create a customer order note in Shopify and add a comment on the ticket in Trengo
Store customer interaction notes in Shopify and leave comments in Trengo automatically when chats finish.
T
S
T
When a transcript is created in tawk.to, search for the customer in Shopify and assign the ticket in Trengo
Match chat transcripts with Shopify customers and route tickets in Trengo instantly.

Supported triggers and actions for tawk.to and Trengo

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
Try it →
No action is available
Trengo
Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
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Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
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Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
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Instant
Phone call is missed in Trengo
Triggers the automation when a phone call is missed
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Instant
Phone call is ended in Trengo
Triggers the automation when a phone call is ended
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Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
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Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
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Instant
Ticket is closed in Trengo
Triggers the automation when a ticket is closed
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Instant
Ticket is reopened in Trengo
Triggers the automation when a ticket is reopened
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Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
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Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
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Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
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Add comment on ticket in Trengo
Sends a message to a ticket
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Send a message in Trengo
Sends a message to a recipient
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Send a WhatsApp message template in Trengo
Sends a whatsapp message template
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Send message to ticket in Trengo
Sends a message to a ticket
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Send media message to ticket in Trengo
Sends a media message to a ticket
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Create a ticket in Trengo
Generates a new ticket
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Reopen a ticket in Trengo
Reopens a ticket
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Attach a label in Trengo
Assigns a label to a item
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Assign a ticket in Trengo
Assigns tickets to team members based on predefined criteria
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Close ticket in Trengo
Close support tickets based on particular criteria
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Mark ticket as spam in Trengo
Flag ticket as spam
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Unmark ticket as spam in Trengo
Unmarks a ticket as spam
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Mark a ticket as favorite in Trengo
Save important tickets for quick access
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Unmark a ticket as favorite in Trengo
Unmarks a ticket as a favorite
Try it →
Create a user in Trengo
Creates a new user account
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Log a phone call in Trengo
Record and save phone call logs
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Create contact in Trengo
Creates a new contact
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Search contact in Trengo
Searches for a contact
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Get contact by ID in Trengo
Retrieves a contact using their id
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Update contact in Trengo
Updates an existing contact
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Delete contact in Trengo
Deletes a contact
Try it →

What can you automate with tawk.to + Trengo?

Streamline your customer communication workflows by syncing tickets, messages, and contacts automatically between tawk.to and Trengo.

What you can automate?
🔄
Sync tawk.to tickets directly into Trengo
Automatically capture every support request initiated in tawk.to and generate a corresponding ticket in Trengo. Eliminate manual data entry and ensure no customer inquiry is ever overlooked.
📋
Capture every submitted chat detail
Map all visitor information, form inputs, and conversation transcripts from tawk.to into separate Trengo ticket fields. Your support workspace becomes a comprehensive source for review and response.
🔔
Notify your support team instantly
Trigger instant team notifications and internal comments the moment a new chat begins or a ticket is created in tawk.to. Keep agents informed and responsive across platforms.
🔀
Route tickets based on submitted criteria
Direct specific inquiries to designated agents or teams in Trengo depending on the department, topic, or tags submitted during your tawk.to chat sessions.
🔄
Keep destination records fully updated
Automatically sync ongoing updates, comments, and status modifications between tawk.to and Trengo so your customer communication history remains accurate.
🛡️
Prevent duplicate records and contacts
Check existing customer databases before creating new profiles, ensuring that repeat inquiries from the same tawk.to user update existing Trengo tickets instead of spawning duplicates.
Handle later status changes and closures
Automatically close or reopen Trengo tickets when chats conclude or transcripts are generated in tawk.to, keeping your active support queue clean and organized.
🔗
Extend your workflow to Slack
Connect tawk.to and Trengo core triggers to Slack channels so your team receives instant multi-app notifications alongside your primary support queue.
And much more...

Who is tawk.to + Trengo integration for?

Customer support managers, operations teams, and client success leads use this integration to unify communication channels, eliminate manual data entry, and streamline support workflows.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Operations coordinators
Operations coordinators
Quality assurance specialists
Quality assurance specialists
📈
Support operations managers
You report on resolution times and ticket volumes every week, but your tracking spreadsheets only update when someone manually exports chat data, so the metrics you review are always outdated — automating both apps means every new support inquiry lands in your system instantly and your reports stay accurate.
Customer support agents
You need to respond to incoming client issues immediately, but you find out about new live chats too late because notifications are siloed across disconnected tools — with this integration, every chat session creates an immediate ticket and alerts your team right away.
🤝
Client success leads
You answer to stakeholders who want to see prompt progress on customer requests, but manual status tracking leaves gaps in your project logs — integrating these apps means every conversation and ticket status change is recorded automatically across your management stack.
📥
High-volume support teams
The volume of daily customer messages is too high for anyone to keep up with by hand, leading to missed inquiries and delayed follow-ups — connecting these apps means every conversation is captured and routed without manual intervention.
🔄
Operations coordinators
You own the post-chat follow-up process and depend on your team to hand over customer details before you can begin work, causing unnecessary delays — automating both apps means every ticket detail is transferred instantly to your workflow board.
🗂️
Quality assurance specialists
You need a reliable history of customer interactions for audits, but you keep finding missing transcripts and unlogged tickets in your records — this integration means every interaction is systematically archived without manual gaps.
Our team

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Why choose Integrately to automate tawk.to + Trengo

Build and manage your tawk.to + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect tawk.to to Trengo?
Frequently Asked Questions
You can connect tawk.to to Trengo in 1 click using ready templates on Integrately, or use Integrately AI to build your custom workflow across supported apps.
Can I sync tawk.to live chat transcripts to Trengo tickets automatically?
Frequently Asked Questions
Can I connect tawk.to, Trengo, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for tawk.to and Trengo?
Frequently Asked Questions
How do tawk.to chat triggers update Trengo records?
Frequently Asked Questions
How are Trengo tickets managed when integrated with tawk.to?
Frequently Asked Questions
Can I build custom workflows without coding between tawk.to and Trengo?
Frequently Asked Questions
Is the tawk.to and Trengo integration free?
Frequently Asked Questions
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You Can Also Connect tawk.to or Trengo With 1500+ Other Apps

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Trengo
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