tawk.to + TMetric Integration

Integrate tawk.to to TMetric in one click, or tell Integrately AI how you want each ticket handled. Create tasks, log time entries, start billing timers, and set up projects automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • TMetric
    Task is created in TMetric
  • TMetric
    Task is completed in TMetric
Arrow Right
2.
  • TMetric
    Create task in TMetric
  • TMetric
    Create time entry in TMetric
  • TMetric
    Start timer in TMetric
  • TMetric
    Stop timer in TMetric
  • TMetric
    Create client in TMetric
  • TMetric
    Create project in TMetric

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Ready Workflows Ready Workflows for tawk.to + TMetric Integration

Capture support tickets, start billing timers, log time entries, and organise projects, all in just one click.

Most popular automationmost-popular-automations
tawk.to + TMetric Integration

Create TMetric task from new tawk.to ticket

If you're using tawk.to for customer support and TMetric for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
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tawk.to + TMetric Integration

Create TMetric task for new tawk.to chat

Automatically creating a TMetric task for every new tawk.to chat not only eliminates the need for manual data entry, but it also ensures that each response is promptly followed up on.

By using this automation, you can rest assured that no chat will fall through the cracks and that your TMetric team is always on top of things. Plus, automatically creating tasks from new form responses frees up your time so that you can focus on more important things.

So go ahead and set up this automation today!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your tawk.to + TMetric flow

Notify your team, create project tasks, and sync records across your workspace as soon as customer chats and tickets arrive. Pick a combination and activate it in one click.

tawk.to
TMetric
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SlackSlack (4)
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AsanaAsana (3)
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Google DriveGoogle Drive (2)
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Jira Software CloudJira Software Cloud (2)
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GmailGmail (2)
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NotionNotion (2)
T
T
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Add every new tawk.to ticket as a TMetric task, and notify your support channel in Slack
New tawk.to tickets immediately generate a TMetric task while alerting your support channel on Slack, keeping time tracking aligned with customer requests.
T
T
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When a tawk.to chat ends, create a TMetric time entry and post the summary in Slack
Completed tawk.to chats automatically log a time entry in TMetric and announce the completed session in Slack.
T
S
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When a TMetric task is completed, notify your billing channel in Slack and log the update
Finished TMetric tasks notify your billing team in Slack instantly.
T
C
T
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Use Claude to summarise tawk.to chat transcripts, create a TMetric task, and alert your team in Slack
Claude summarises tawk.to transcripts, creates a TMetric task, and notifies your team in Slack.

Supported triggers and actions for tawk.to and TMetric

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
Try it →
No action is available
TMetric
TMetric Triggers & Actions
Task is created in TMetric
Triggers the automation when a new task is created
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Task is completed in TMetric
Triggers the automation when any task is completed
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Create task in TMetric
Creates a new task
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Create time entry in TMetric
Creates a new time entry without manual input
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Start timer in TMetric
Initiates a countdown or stopwatch for tracking time
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Stop timer in TMetric
Stops the timer countdown
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Create client in TMetric
Generates a new client profile
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Create project in TMetric
Creates a new project
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What can you automate with tawk.to + TMetric?

Streamline your customer support and time tracking operations with ready-made automation workflows.

What you can automate?
🎯
Create TMetric tasks from tawk.to tickets
Automatically generate a tracked TMetric task the moment a new support ticket is created in tawk.to. Eliminate manual data entry and ensure every request enters your workflow.
📝
Capture every submitted chat detail
Map full tawk.to transcript and ticket details directly into TMetric project descriptions. Maintain complete context for every billable hour tracked.
🔔
Alert your team instantly on Slack
Send immediate notifications to your support or billing channel whenever a new tawk.to chat ends or a TMetric task is completed.
🔀
Route tasks based on ticket properties
Assign tasks to different TMetric projects or clients depending on the tags or categories submitted in your tawk.to support requests.
🔄
Keep project records continuously updated
Synchronise status changes between customer interactions and billable time logs so your project management boards always reflect reality.
🛡️
Prevent duplicate task creation
Ensure incoming tawk.to chats and tickets match existing TMetric records instead of spawning redundant entries in your workspace.
⏱️
Handle timers and time entries automatically
Start billing timers when tawk.to chats begin and log exact time entries when sessions conclude without manual stopwatch adjustments.
🔗
Extend your flow to team apps
Connect your core tawk.to and TMetric workflow with Slack, Google Drive, or Asana to notify stakeholders and archive documentation.
And much more...

Who is tawk.to + TMetric integration for?

Support managers, remote teams, and freelance consultants eliminate manual data transfer and keep billing hours aligned with customer interactions.

Operations Managers
Operations Managers
Customer Support Leads
Customer Support Leads
Agency Project Managers
Agency Project Managers
Support Team Supervisors
Support Team Supervisors
Workflow Specialists
Workflow Specialists
Billing Specialists
Billing Specialists
📈
Operations Managers
You review support throughput and billable hours weekly, but your time tracker only updates when someone manually logs entries, so your utilisation metrics are always outdated — with this integration, every ticket and chat duration flows directly into TMetric so your reports stay accurate.
⚡
Customer Support Leads
You need to dispatch tickets to billable projects immediately, but manual handovers between tawk.to and TMetric cause delays — automating both apps means every incoming ticket instantly creates a tracked task so your team never misses billable work.
🤝
Agency Project Managers
You report billable hours to clients who expect transparent task records, but copying chat outcomes into your time tracker wastes hours — connecting these apps means every tawk.to conversation automatically populates TMetric projects with exact timestamps.
📊
Support Team Supervisors
Your team handles high chat volumes every day, and manual logging leaves gaps in your billable hours record — this integration means every ended chat and created ticket logs time and tasks automatically without human error.
⚙️
Workflow Specialists
You own the handoff between customer chat and project execution, but upstream delays in tawk.to tracking stall your billing process — automating both apps means every customer interaction immediately initialises downstream tasks and timers.
💼
Billing Specialists
You rely on accurate time logs to invoice clients, but missing entries from live chats lead to unbilled hours — integrating these apps means every session is captured reliably with zero missing records.
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Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate tawk.to + TMetric

Build and manage your tawk.to + TMetric automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + TMetric with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Automation is ready
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Frequently Asked Questions

How do I connect tawk.to to TMetric?
Frequently Asked Questions
You can connect tawk.to and TMetric instantly using 1-click workflows on Integrately. Choose a ready automation template or ask Integrately AI to build the custom workflow and map fields for you.
Can I automatically create TMetric tasks from tawk.to support tickets?
Frequently Asked Questions
Can I connect tawk.to, TMetric, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for tawk.to and TMetric?
Frequently Asked Questions
How does tawk.to handle ticket and chat data during automation?
Frequently Asked Questions
How can I log time entries in TMetric from customer chats?
Frequently Asked Questions
Do I need coding skills to automate tawk.to and TMetric?
Frequently Asked Questions
Is the tawk.to and TMetric integration free?
Frequently Asked Questions
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You Can Also Connect tawk.to or TMetric With 1500+ Other Apps

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TMetric
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Sync TMetric with accounting, project tracking, and invoicing tools to keep your billing and time data aligned.
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