tawk.to + Textgun SMS Integration

Integrate tawk.to to Textgun SMS in one click, or tell Integrately AI how you want each ticket handled. Notify customers instantly, log conversation details, alert your support team, and trigger follow-up SMS messages automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Textgun SMS
    Message is received in Textgun SMS
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2.

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Ready Workflows Ready Workflows for tawk.to + Textgun SMS Integration

Capture support tickets, notify customers via SMS, keep records updated, and send instant alerts, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + Textgun SMS Integration

Send Textgun SMS message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Textgun SMS integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in Textgun SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Textgun SMS messages for new tawk.to tickets today - your customers will appreciate it!
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tawk.to + Textgun SMS Integration

Send Textgun SMS message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a Textgun SMS message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Textgun SMS message today. Your future self will thank you.
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Connect more apps to your tawk.to + Textgun SMS flow

Sync chat transcripts and SMS messages with your CRM, spreadsheets, and support desks to keep every team aligned. Pick a combination and activate it in one click.

tawk.to
Textgun SMS
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ZendeskZendesk (5)
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Google SheetsGoogle Sheets (4)
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SlackSlack (4)
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GmailGmail (4)
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HubSpotHubSpot (4)
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TrelloTrello (4)
T
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Create a Zendesk ticket when a ticket is created in tawk.to, and send a confirmation via Textgun SMS
Every tawk.to ticket creates a corresponding Zendesk ticket and triggers a Textgun SMS confirmation instantly.
T
Z
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Notify your support team in Zendesk when a chat ends in tawk.to, and send a follow-up via Textgun SMS
Log ended chats in Zendesk and dispatch a Textgun SMS follow-up automatically.
T
Z
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When a transcript is created in tawk.to, update the Zendesk ticket and send an SMS alert via Textgun SMS
Keep Zendesk records updated with tawk.to transcripts while notifying contacts via Textgun SMS.
T
Z
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If a chat has started in tawk.to, create a Zendesk record and send a welcome text via Textgun SMS
Instantly initiate Zendesk tracking and send a welcome SMS via Textgun SMS upon chat start.
T
C
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Use Claude to summarise every tawk.to ticket, update Zendesk, and send an SMS update via Textgun SMS
Claude summarises tawk.to tickets before updating Zendesk and sending a Textgun SMS notification.

Supported triggers and actions for tawk.to and Textgun SMS

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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What can you automate with tawk.to + Textgun SMS?

Streamline your support operations by connecting tawk.to triggers to Textgun SMS notifications and CRM updates.

What you can automate?
💬
Send SMS messages for every new tawk.to ticket
Trigger automated text messages via Textgun SMS the moment a new support ticket or chat event is created in tawk.to. Eliminate manual texting delays and keep customers informed instantly.
📋
Capture every submitted chat field and ticket detail
Map all available tawk.to conversation metadata into separate columns or fields instead of basic summaries. Your connected databases become far more useful for analysis and follow-up.
🔔
Notify the right team member as soon as issues arrive
Dispatch instant alerts to agents and managers via Textgun SMS whenever a critical customer interaction begins or concludes in tawk.to.
🔀
Route messages based on submitted ticket criteria
Execute different follow-up actions depending on the specific keywords or details submitted in your tawk.to customer chat or support ticket.
🔄
Keep downstream systems continuously updated
Automatically update contact records, spreadsheets, and support desks whenever tawk.to chat statuses change from active to ended.
📥
Create or update records without duplicates
Search existing databases before creating new entries, ensuring your CRM and tracking sheets remain clean and free of redundant contact records.
🏁
Handle chat completion and wrap-up events
Automate post-conversation workflows such as logging session durations, sending wrap-up text messages, and archiving final chat transcripts.
🔗
Extend your workflow to trusted productivity apps
Connect your core tawk.to and Textgun SMS automation to platforms like Google Sheets, Zendesk, or Slack to build multi-step operational pipelines.
And much more...

Who is tawk.to + Textgun SMS integration for?

Connecting tawk.to and Textgun SMS streamlines customer communication workflows, ensuring support tickets and chat events instantly trigger SMS notifications and system updates.

Data Analysts
Data Analysts
Customer Support Leads
Customer Support Leads
Account Managers
Account Managers
Call Center Supervisors
Call Center Supervisors
Operations Specialists
Operations Specialists
Quality Assurance Auditors
Quality Assurance Auditors
📈
Data Analysts
You're pulling chat logs and ticket metrics manually to build reports, but your spreadsheets only update after someone exports data, so the conversation counts you're reviewing are always hours behind — with this integration, every new ticket lands in your sheets instantly and your reporting data stays current.
⚡
Customer Support Leads
You need to respond to urgent inquiries immediately, but you find out about new support tickets too late because notifications get buried in email inboxes — with this integration, every customer interaction triggers an instant text alert so your team acts without delay.
🤝
Account Managers
You answer to clients who want immediate proof that their support issues are being processed, but manual update delays leave them in the dark — with this integration, every support ticket automatically dispatches confirmation messages so clients see progress in real time.
📞
Call Center Supervisors
The chat volume is too high for anyone to keep up by hand, leading to missed follow-ups and unlogged inquiries — with this integration, every conversation event automatically triggers system records and text notifications without manual oversight.
⚙️
Operations Specialists
You own the customer onboarding step and depend on support staff to hand over chat details manually, causing frequent bottlenecks — with this integration, every chat transcript and ticket flows straight into your downstream tools automatically.
📋
Quality Assurance Auditors
You need a reliable history of customer interactions for compliance reviews, but you keep finding gaps caused by missed manual log entries — with this integration, every conversation transcript is captured and stored across your systems without omissions.
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Why choose Integrately to automate tawk.to + Textgun SMS

Build and manage your tawk.to + Textgun SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Textgun SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect tawk.to to Textgun SMS?
Frequently Asked Questions
You can connect tawk.to to Textgun SMS in 1 click using ready workflows on Integrately, or use Integrately AI to build your automation with tools like Google Sheets and Slack.
Can I automatically send text messages when tawk.to tickets are created?
Frequently Asked Questions
Can I connect tawk.to, Textgun SMS, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for tawk.to and Textgun SMS?
Frequently Asked Questions
How does tawk.to data handle ticket and chat events?
Frequently Asked Questions
How does Textgun SMS handle outbound message delivery?
Frequently Asked Questions
Can I automate tawk.to and Textgun SMS without coding?
Frequently Asked Questions
Is the tawk.to and Textgun SMS integration free?
Frequently Asked Questions
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Textgun SMS
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