SolarWinds Service Desk + Twist Integration
Integrate SolarWinds Service Desk to Twist in one click, or tell Integrately AI how you want each ticket handled. Notify your team on Twist, add comments, track threads, and keep discussions on topic automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Message is posted in conversation in Twist Instant- Comment is posted in thread in Twist Instant
- Thread is added to channel in Twist Instant
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Add message in Twist
- Get message by ID in Twist
- Add thread in Twist
- Get comment by ID in Twist
- Search thread in Twist
- Get thread by ID in Twist
- Add comment in Twist
- Get user by ID in Twist
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Twist Integration
Log incidents, post messages, start threads, update comments, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your SolarWinds Service Desk + Twist flow
Connect supporting tools to track issues across project boards, documentation wikis, and team chats after your core pair runs. Pick a combination and activate it in one click.
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Jira Software Cloud (5)
Jira Software Cloud (5) +
Google Drive (4)
Google Drive (4) +
Microsoft Outlook (4)
Microsoft Outlook (4) +
Slack (4)
Slack (4) +
Confluence (4)
Confluence (4) +
GitHub (4)
GitHub (4) S
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Create a Jira Software Cloud issue for every new SolarWinds Service Desk incident, and post the update in Twist.
New incidents in SolarWinds Service Desk immediately generate matching issues in Jira Software Cloud and notify your team in Twist, eliminating manual handoffs.
S
J
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When a SolarWinds Service Desk problem is logged, create a Jira Software Cloud epic and add a thread in Twist.
Complex problems in SolarWinds Service Desk automatically open tracking epics in Jira Software Cloud and start a dedicated discussion thread in Twist.
J
S
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When a Jira Software Cloud issue is updated, add a comment in Twist and create a task in SolarWinds Service Desk.
Keep support staff informed in Twist and update SolarWinds Service Desk automatically whenever progress happens in Jira Software Cloud.
J
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Use Claude to summarise Jira Software Cloud bug reports, create a SolarWinds Service Desk problem, and notify Twist.
AI analyses incoming Jira Software Cloud bugs, creates a structured problem record in SolarWinds Service Desk, and posts a brief in Twist.
S
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When a SolarWinds Service Desk change request is approved, create a Jira Software Cloud release task and message Twist.
Approved change requests in SolarWinds Service Desk trigger deployment tasks in Jira Software Cloud and notify your release channel in Twist.
Supported triggers and actions for SolarWinds Service Desk and Twist
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Twist Triggers & Actions
Instant
Message is posted in conversation in Twist
Triggers the automation when a new message is posted in a conversation
Try it → Instant
Comment is posted in thread in Twist
Triggers the automation when a new comment is posted in an existing thread
Try it → Instant
Thread is added to channel in Twist
Triggers the automation when a new thread is added to a channel
Try it → What can you automate with SolarWinds Service Desk + Twist?
Streamline IT service management and team collaboration with powerful automated workflows.
⚡
Post Twist messages for every new incident
Automatically broadcast new SolarWinds Service Desk incidents into Twist conversations. Your support team stays informed without manual status checks.
📋
Capture every submitted ticket field
Map all available SolarWinds Service Desk incident parameters into Twist messages. Ensure your team sees complete context immediately.
🔔
Notify the right person instantly
Trigger targeted notifications in Twist the moment critical service desk events occur. Eliminate communication delays across departments.
🔀
Route workflows based on ticket severity
Perform different actions in Twist depending on whether a SolarWinds Service Desk incident is marked high or low priority.
🔄
Keep discussions updated as tickets change
Synchronize status updates between SolarWinds Service Desk records and Twist threads automatically as work progresses.
🛡️
Prevent duplicate records across systems
Search existing Twist threads and SolarWinds Service Desk records before adding new entries. Keep your collaboration space clean.
✅
Handle later status changes smoothly
Trigger automated Twist notifications whenever SolarWinds Service Desk problems or change requests are resolved.
🔌
Extend your core flow to Jira Software Cloud
Connect SolarWinds Service Desk and Twist to Jira Software Cloud to sync IT tickets with developer issue trackers effortlessly.
And much more...
Who is SolarWinds Service Desk + Twist integration for?
IT service teams and support managers coordinating complex issues across platforms benefit from automated notifications and streamlined team discussions.
IT Service Directors
Support Technicians
Client Success Managers
Helpdesk Administrators
DevOps Engineers
IT Compliance Officers
📈
IT Service Directors
You review weekly ticket volumes and response metrics to evaluate support performance, but manual status logging leaves your reports incomplete — this integration means every new incident updates your workspace instantly and your metrics stay current.
⚡
Support Technicians
You need to jump on high-priority tickets immediately, but alerts arrive hours after submission in crowded channels — connecting these apps means every urgent incident triggers an instant notification so you never miss critical issues.
🤝
Client Success Managers
You answer to external clients asking about bug resolution progress, but ticket updates remain trapped in disparate systems — automating both apps means client stakeholders receive timely updates without manual status chasing.
🔄
Helpdesk Administrators
The volume of daily service requests is too high for anyone to keep up by hand, leading to missed follow-ups — integrating these apps means every incoming ticket is handled and routed automatically.
🛠️
DevOps Engineers
You own the engineering follow-up step and depend on IT support to hand over clean bug reports, but manual handoffs cause delays — this integration means every escalated problem reaches your queue with full context.
📋
IT Compliance Officers
You need a reliable history of all changes and security risks for audits, but manual record-keeping leaves dangerous gaps — connecting these apps means every asset and change request is logged systematically.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + Twist
Build and manage your SolarWinds Service Desk + Twist automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Twist with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect SolarWinds Service Desk + Twist Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect SolarWinds Service Desk to Twist?
You can connect SolarWinds Service Desk to Twist in 1 click using ready templates on Integrately, or ask Integrately AI to build the integration for your exact workflow. It links seamlessly with tools like Slack, Jira Software Cloud, and Google Drive.
Can I automatically post new incidents from SolarWinds Service Desk to Twist conversations?
Can I connect SolarWinds Service Desk, Twist, and Jira Software Cloud?
What is a good Zapier alternative for SolarWinds Service Desk and Twist?
How does SolarWinds Service Desk handle incident triggers on Integrately?
Can Twist receive formatted messages from automated workflows?
Do I need coding skills to automate SolarWinds Service Desk and Twist?
Is the SolarWinds Service Desk and Twist integration free?
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