SMS Gateway Hub + Zoho Desk Integration

Integrate SMS Gateway Hub to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Send instant text notifications, update customer records, log communications, and alert your support team automatically.

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1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
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2.
  • SMS Gateway Hub
    Send message in SMS Gateway Hub
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk

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Ready Workflows Ready Workflows for SMS Gateway Hub + Zoho Desk Integration

Send text alerts, update support tickets, log customer messages, and notify agents, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + SMS Gateway Hub Integration

Send SMS Gateway Hub message for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - SMS Gateway Hub integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a message in SMS Gateway Hub notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Gateway Hub messages for new Zoho Desk tickets today - your customers will appreciate it!
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Connect more apps to your SMS Gateway Hub + Zoho Desk flow

Users often want to sync support data with CRMs, track ticket metrics in spreadsheets, or broadcast alerts to communication channels. Pick a combination and activate it in one click.

SMS Gateway Hub
Zoho Desk
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Zoho CRMZoho CRM (8)
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SlackSlack (8)
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Google SheetsGoogle Sheets (8)
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MailchimpMailchimp (8)
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CalendlyCalendly (8)
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StripeStripe (8)
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When a ticket is created in Zoho Desk, send a text message in SMS Gateway Hub, and create a contact in Zoho CRM.
New Zoho Desk tickets instantly trigger an SMS Gateway Hub text message while adding the customer as a contact in Zoho CRM.
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When a ticket is updated in Zoho Desk, send a text message in SMS Gateway Hub, and add a note in Zoho CRM.
Zoho Desk ticket updates trigger SMS Gateway Hub text alerts and log a note in Zoho CRM automatically.
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When a contact is created in Zoho Desk, send a text message in SMS Gateway Hub, and create a lead in Zoho CRM.
New Zoho Desk contacts trigger SMS Gateway Hub messages and generate a corresponding lead in Zoho CRM.
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When an account is created in Zoho Desk, send a text message in SMS Gateway Hub, and create an account in Zoho CRM.
Zoho Desk account creation triggers an SMS Gateway Hub text message and sets up the matching account in Zoho CRM.
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If a Zoho Desk ticket priority is high, send a text message in SMS Gateway Hub and create a priority task in Zoho CRM.
High-priority Zoho Desk tickets trigger instant SMS Gateway Hub alerts and create urgent follow-up tasks in Zoho CRM.
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When a Zoho Desk ticket is closed, send a text message in SMS Gateway Hub and update the account status in Zoho CRM.
Closed Zoho Desk tickets trigger confirmation texts in SMS Gateway Hub and update account records in Zoho CRM.
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Use ChatGPT to summarise every new Zoho Desk ticket, send an SMS via SMS Gateway Hub, and update Zoho CRM.
ChatGPT summarises new Zoho Desk tickets, SMS Gateway Hub sends a text digest, and Zoho CRM gets updated.
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When a Zoho Desk ticket is created, send a text message in SMS Gateway Hub, update Zoho CRM, and alert Slack.
New Zoho Desk tickets trigger SMS Gateway Hub messages, update Zoho CRM records, and broadcast alerts in Slack.

Supported triggers and actions for SMS Gateway Hub and Zoho Desk

Mix and match to build the exact automation you need

SMS Gateway Hub
SMS Gateway Hub Triggers & Actions
No trigger is available
Send message in SMS Gateway Hub
Delivers a message to a designated recipient
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Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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What can you automate with SMS Gateway Hub + Zoho Desk?

Streamline your customer support and bulk messaging operations with automated text notifications, ticket synchronization, and instant multi-app workflows.

What you can automate?
📱
Send text alerts for every new ticket
Send an SMS Gateway Hub text message automatically whenever a new ticket is created in Zoho Desk. Ensure your customers receive instant confirmation without manual intervention.
📋
Capture every ticket field and detail
Map all ticket descriptions, priorities, and contact details from Zoho Desk into your messaging workflow. Deliver comprehensive text notifications to your team and clients.
🔔
Notify the right agent instantly
Alert support staff the moment a customer replies or updates a ticket in Zoho Desk. Keep your entire team aligned without manual pinging.
🔀
Route messages based on ticket priority
Send urgent text alerts for high-priority tickets while routing standard inquiries to regular queues. Tailor your communication strategy to customer needs.
🔄
Keep ticket statuses synchronized
Update communication records and message logs whenever a Zoho Desk ticket changes stages. Maintain absolute accuracy across your support tools.
🔍
Prevent duplicate message logs
Search existing contacts and ticket logs before sending messages in SMS Gateway Hub. Avoid spamming customers with redundant notifications.
✅
Handle ticket resolution and closure
Trigger automated follow-up text messages when a Zoho Desk ticket is marked as closed or resolved. Close the loop with your customers smoothly.
💬
Extend your support workflow to Slack
Send a text message in SMS Gateway Hub and broadcast a notification in Slack whenever a high-priority ticket is created in Zoho Desk.
And much more...

Who is SMS Gateway Hub + Zoho Desk integration for?

Support teams, customer success managers, and operations leaders streamline ticket follow-ups, eliminate manual messaging delays, and keep customer communications synchronised accurately.

Performance analysts
Performance analysts
Support supervisors
Support supervisors
Client account managers
Client account managers
High-volume support teams
High-volume support teams
Operations coordinators
Operations coordinators
Compliance officers
Compliance officers
📈
Performance analysts
You're tracking support response times and text delivery metrics, but your reports only update when someone manually exports ticket logs, so the metrics you're reviewing are always a few hours behind — with this integration, every ticket event updates your metrics instantly and your data stays current.
⚡
Support supervisors
You need to act fast on urgent customer complaints, but finding out about critical issues takes too long because alerts require manual checks — connecting these apps means critical ticket alerts trigger instant text messages so you can respond immediately.
📋
Client account managers
You answer to corporate clients who want to see real-time progress on their support requests, but keeping them updated manually leaves gaps in communication — this integration means every ticket update automatically triggers status notifications to keep clients informed.
📞
High-volume support teams
The volume of daily customer tickets is too high for anyone to keep up with by hand, leading to missed text notifications and delayed responses — automating both apps means bulk messaging runs automatically alongside your ticketing workflow.
🛠️
Operations coordinators
You own the fulfillment step and depend on support agents to hand over ticket details before you can message clients, but handoff delays stall your work — automating both apps means ticket creation instantly triggers the required messaging workflow.
🗂️
Compliance officers
You need a reliable history of all customer communications and support interactions, but manual logging leaves missing gaps in your audit logs — automating both apps means every interaction is recorded accurately across systems.
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Why choose Integrately to automate SMS Gateway Hub + Zoho Desk

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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions

How do I connect SMS Gateway Hub to Zoho Desk?
Frequently Asked Questions
You can connect SMS Gateway Hub to Zoho Desk instantly using 1-click ready workflows or Integrately AI. With support for Zoho CRM, Slack, Google Sheets, and 1,500+ other apps, you can easily automate your entire support stack.
Can I send SMS notifications automatically when a Zoho Desk ticket is created?
Frequently Asked Questions
Can I connect SMS Gateway Hub, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SMS Gateway Hub and Zoho Desk?
Frequently Asked Questions
How does SMS Gateway Hub handle message delivery in this integration?
Frequently Asked Questions
How does Zoho Desk manage ticket events during automation?
Frequently Asked Questions
Do I need coding skills to set up SMS Gateway Hub and Zoho Desk integrations?
Frequently Asked Questions
Is the SMS Gateway Hub and Zoho Desk integration free?
Frequently Asked Questions
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