SMS Gateway Center + SolarWinds Service Desk Integration
Integrate SMS Gateway Center to SolarWinds Service Desk in one click, or tell Integrately AI how you want each text message handled. Create IT incidents instantly, notify support technicians, log conversation details, and streamline your service desk workflow without manual entry.
Free forever.Use premium features free for 14 days.1.
Inbound SMS is received in SMS Gateway Center Instant
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
2.
- Send single/batch SMS in SMS Gateway Center
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for SMS Gateway Center + SolarWinds Service Desk Integration
Capture incoming customer text messages, create IT incidents, log support requests, alert your technical team, and resolve issues faster, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your SMS Gateway Center + SolarWinds Service Desk flow
Route customer messages to your support channel, update project trackers, and keep stakeholders notified across your workspace. Pick a combination and activate it in one click.
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Slack (5)
Slack (5) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Google Sheets (4)
Google Sheets (4) +
Gmail (4)
Gmail (4) +
Microsoft Teams (4)
Microsoft Teams (4) +
Asana (4)
Asana (4) S
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When an inbound SMS is received in SMS Gateway Center, create an incident in SolarWinds Service Desk and notify your IT channel in Slack
Incoming text messages instantly generate SolarWinds Service Desk incidents while notifying your Slack support channel, ensuring zero missed customer requests.
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When a SolarWinds Service Desk incident is created, send a confirmation SMS via SMS Gateway Center and post an update in Slack
Every new IT incident triggers an automated SMS response to the user while keeping your Slack support channel updated.
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S
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When a SolarWinds Service Desk task is created, log the details and notify your operations channel in Slack
Ensure your engineering team stays aligned whenever a new service desk task is assigned.
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If an inbound SMS mentions urgent system failure, create a high-priority SolarWinds Service Desk incident and page the on-call channel in Slack
Automatically escalate critical SMS reports into high-priority IT incidents and alert the on-call team instantly.
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Use ChatGPT to summarise every inbound SMS message, create a SolarWinds Service Desk incident, and post the brief in Slack
AI analyses incoming text messages to generate structured incident summaries for your service desk and team channel.
Supported triggers and actions for SMS Gateway Center and SolarWinds Service Desk
Mix and match to build the exact automation you need
SMS Gateway Center Triggers & Actions
Instant
Inbound SMS is received in SMS Gateway Center
Triggers the automation when a new message is received
Try it → SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with SMS Gateway Center + SolarWinds Service Desk?
Connect SMS Gateway Center and SolarWinds Service Desk to turn customer text messages into structured IT incidents and keep your team notified.
📨
Create incidents from inbound text messages
Turn every inbound SMS received in SMS Gateway Center into a new incident in SolarWinds Service Desk automatically. Eliminate manual ticket creation and speed up response times.
📝
Capture complete message details
Map all available SMS content, sender numbers, and timestamps directly into your SolarWinds Service Desk ticket description. Ensure technicians have full context before troubleshooting.
🔔
Notify technicians as soon as incidents arrive
Trigger instant team alerts or SMS dispatch confirmations whenever a new service desk ticket is registered. Keep your technical staff aligned and responsive.
⚖️
Route incidents based on urgency keywords
Evaluate inbound SMS content for priority keywords and automatically set high-priority flags in SolarWinds Service Desk for urgent failures.
🔄
Keep service desk tickets synchronised
Automatically update incident statuses and log resolution notes across your messaging and service management platforms without manual switching.
📂
Log assets and problems cleanly
Record hardware items or IT problems in SolarWinds Service Desk and verify inventory updates with automated confirmation messages.
⏱️
Handle status changes and follow-ups
Trigger automated follow-up texts or task updates whenever an IT incident moves to resolved or closed status in your service desk.
🔌
Extend your workflow to Slack
Connect SMS Gateway Center and SolarWinds Service Desk with Slack to post instant ticket notifications directly into your support channel.
And much more...
Who is SMS Gateway Center + SolarWinds Service Desk integration for?
IT professionals, service desk dispatchers, and support managers who need automated incident creation and real-time communication between text messaging and ticketing systems.
IT Service Managers
Helpdesk Technicians
Client Support Leads
Operations Coordinators
On-Call Engineers
IT Auditors
📈
IT Service Managers
You're reviewing support performance reports but your incident logs only update when someone manually checks text queues, so the ticket resolution metrics you're optimising against are always a few hours behind — this integration means every inbound SMS creates a ticket instantly and your reporting stays accurate.
⚡
Helpdesk Technicians
You need to act fast on customer reports, and you find out about urgent text messages too late because notifications stay trapped in messaging gateways — connecting these apps means every critical SMS automatically opens an incident in your service desk so you can respond immediately.
🤝
Client Support Leads
You answer to stakeholders who want to see rapid progress on reported issues, but manual data entry causes chronic delays in ticket logging — automating both apps means customer text reports flow straight into your IT service desk without manual copying.
📊
Operations Coordinators
The volume of inbound SMS requests is too high for anyone to keep up by hand, leading to missed customer tickets and frustrated users — this integration means incoming text messages are captured and turned into structured incidents automatically.
🔧
On-Call Engineers
You own the next step in resolving technical faults and depend on dispatchers to hand over SMS reports from clients — with this integration, emergency text messages automatically trigger high-priority service desk incidents and page your team.
📋
IT Auditors
You need a reliable audit history of all customer communications and service tickets, but keep finding gaps where manual logs were missed — automating both platforms means every interaction is recorded accurately across your systems.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SMS Gateway Center + SolarWinds Service Desk
Build and manage your SMS Gateway Center + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SMS Gateway Center + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect SMS Gateway Center to SolarWinds Service Desk?
You can connect SMS Gateway Center to SolarWinds Service Desk using 1-click automations on Integrately. Select a ready template or ask Integrately AI to build the workflow. You can also connect apps like Slack, Google Sheets, and Asana.
Can I automatically create SolarWinds Service Desk incidents from customer SMS messages?
Can I connect SMS Gateway Center, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for SMS Gateway Center and SolarWinds Service Desk?
How does SMS Gateway Center handle inbound message triggers in this integration?
Can I create custom incident fields in SolarWinds Service Desk from SMS data?
Do I need coding skills to automate SMS Gateway Center and SolarWinds Service Desk?
Is the SMS Gateway Center and SolarWinds Service Desk integration free?
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